The work of letters and visits is a bridge and link between the party and the government and an important means to safeguard and realize the democratic rights of the masses. Doing a good job of letters and visits plays a very important role in maintaining the advanced nature of the party and stabilizing its ruling foundation, and is of great significance in enhancing people's trust in the party and the government, promoting scientific and democratic decision-making, promoting economic development and overall social progress, and creating a stable social environment.
First, strengthen measures to raise the petition work to a new level.
Letters and visits are a very arduous and complicated task. Firmly establish the concept of "the interests of the masses are no small matter", receive them warmly, handle them carefully, and give feedback in time, so that "everything echoes" and the quality of letters and visits has been significantly improved.
(a) pay close attention to the leadership instructions. Over the past year, our bureau has received 4 letters and visits from county leaders, and generally, 4 letters and visits are direct 10. We communicate with the complaining comrades in time and handle the incident in the principle of "respect, understanding, care, problem solving and efficiency". Over the past year, our bureau has been praised as "during the Olympic Games" by the county party committee and government, especially during this year's Olympic Games, because of its sound petition work system and warm and thoughtful people.
(2) Do a good job of reception and acceptance. First of all, it is ideologically correct that "good people don't petition, and there are no good people in letters and visits; Good things don't come out of letters and visits, and letters and visits don't have good things, and unremittingly carry out "opening the door to receive visits"; The second is to determine the requirements of "six hearts" in behavior. According to the characteristics of letters and visits and on the basis of open service, our bureau puts forward the requirements of "six hearts" in letters and visits, that is, we should be enthusiastic in receiving visitors, sincere in listening to reports, careful in understanding the situation, patient in explaining and explaining, sincere in solving problems and not eccentric in handling problems. The third is to treat visitors with "three ones", a greeting, a stool and a cup of tea, so that visitors feel at home.
(three) seriously handle the complaint cases. First, a special petition record book was printed and the reception record was made; Second, leaders timely read and approve letters and visits, so that general letters and visits are examined and approved by leaders in charge, and important letters and visits are collectively studied and handled by team members; Third, handling letters and visits complaints should adhere to principles, handle affairs impartially, and not violate policies and intensify contradictions.
Two, strengthen leadership, the petition work into the important work schedule.
In order to highlight the important position of letters and visits, our bureau has put letters and visits into the overall important work agenda in strict accordance with relevant laws, regulations and the spirit of documents, with a high degree of unity of thinking and clear work objectives.
(1) Strengthen personnel training. Our bureau attaches great importance to the study and training of the petition staff, purchases relevant study materials, urges the petition staff to strengthen the study of basic knowledge, theoretical knowledge and laws and regulations, and focuses on the laws and regulations such as the Petition Regulations and the Civil Procedure Law, as well as the professional ethics of the petition, the main tasks and functions of the petition work, and the knowledge of handling the petition. Through learning, the comprehensive quality and work level of employees have been improved.
(2) Strict responsibility system for letters and visits. Our bureau implements the responsibility system for letters and visits reception and complaint acceptance, and strictly implements the duty system to ensure that there is no vacancy in letters and visits reception and complaint acceptance, and the complaint telephone number is * * * * * *. After receiving the telephone complaint, there should be records, people present, handling results and feedback; Answer the phone politely, and enforce the law in a civilized and standardized way.
(3) Establish a leading group. The leading group of the bureau established a new concept of "people-oriented" and timely adjusted the leading group of letters and visits. The team leader is personally in charge, the secretary of the Discipline Inspection Commission is the deputy head, and the offices and heads of the bureau are members of the team, forming an efficient and coordinated working mechanism. The work of letters and visits has been attached great importance to the overall situation and created a good working atmosphere.
(4) Improve the reception day for leaders' letters and visits. We arranged a petition reception day for all members of the leading group. In addition to the reception day system, we also adhere to the special on-call reception system for letters and visits, requiring all staff of the bureau to report any letters and visits at any time.
(5) Transparent petition system. Rules and regulations are on the wall, and receptionists are on the wall, which creates a good working environment for the reception of letters and visits.
Looking back on 20xx and looking forward to 20xx, we still have a lot of work to do. Through continuous work, we have gained a lot of knowledge. Although we still have many shortcomings, I believe that with the gradual development of the work, the problems will be solved step by step. We should see the positive aspects of the petition work of the Agriculture Bureau, and believe that we will do better in 20xx, but we still have a lot of things to do in reality, and I believe that the petition bureau will do better!
extreme
In 20xx, the Municipal Bureau of Agriculture conscientiously implemented a series of arrangements made by the Central Committee, the State Council, the Provincial Party Committee and the Ministry of Agriculture on letters and visits. Under the leadership of the Municipal Party Committee and the Municipal Government, under the specific guidance of the Municipal Party Committee's Mass Work Bureau and the Provincial Office's Letters and Calls Office, we should adapt to the new situation, clarify new tasks, innovate ideas, change our style of work, pay close attention to implementation, earnestly carry out letters and calls, and conscientiously handle the documents assigned by the "Citizens' Letters and Calls Reception Day". Since the beginning of this year, the city has properly handled 124 letters from the masses, and the number of letters and visitors from the masses has increased by 5. 1% compared with last year, and 249 people have been received, and the number of visitors has increased by 14.7% compared with last year. Timely and proper handling of letters and visits from the people has played a very important role in strengthening the ties between the party and the government and the people, providing social conditions and public opinion for the party Committee and government, resolving contradictions among the people, maintaining stability and promoting development. It has laid a solid foundation for rectifying and purifying the agricultural resources market and achieving the goal of bumper harvest of grain and oil and increasing farmers' income.
First, strengthen leadership and implement responsibilities.
The bureau party group and the administration bureau attach great importance to the work of letters and visits. Sun, the party secretary and director of the bureau, as the first person responsible for letters and visits, personally took charge and took overall responsibility. The members of the party group and the head of the discipline inspection team were specifically responsible, and other leaders were "responsible for one post and two responsibilities". The supervision of letters and visits is carried out in the office of the bureau, a reception room is set up, and comrades with strong policies and high enthusiasm are determined to serve as reception personnel for letters and visits. By adhering to and improving the methods of regularly listening to reports on letters and visits, timely communicating letters and visits information, leading people to read and approve letters and visits, handling important letters and visits, and working in the field of letters and visits departments, the letters and visits work has been brought into target management, forming a good working pattern of leaders' attention, clear responsibilities, departmental cooperation and work implementation.
Two, the petition channels, reception and processing in a timely manner.
On the basis of conscientiously doing a good job in the daily work of people's letters and visits, our bureau conforms to the situation, emancipates the mind and innovates. It has successively implemented the first inquiry responsibility system, the system of holding certificates, the system of handling affairs, the system of handling procedures and the system of agricultural administrative fees, announced the telephone number for receiving letters and visits and the telephone number for discipline inspection and supervision, established the contact mechanism between the bureau and the people, broadened the channels for letters and visits, and promptly accepted and solved the hot and difficult problems reflected by the masses. According to the "Opinions on Leading Cadres Receiving People's Visits on a Regular basis" forwarded by the General Office of the Central Committee and the General Office of the State Council and the requirements of provincial and municipal letters and visits work conferences, our bureau earnestly implements the requirements that the main leaders and leading team members of the bureau receive at least 1 person visits every month to ensure that a bureau leader is responsible for receiving visits every week, and published the date and the list of bureau leaders on the Internet.
Third, innovative thinking, conscientiously do a good job of leading cadres to receive visitors from the masses.
Further promote the reception and visit of leading cadres. The main leaders of the bureau stressed that,
Leading cadres in the agricultural sector should receive the masses around the development of modern agriculture, promote the construction of new socialist countryside and promote the harmony and stability of rural society. Leading cadres regularly receive visits from the masses and government officials, guide the broad masses of cadres to further change their work style and improve their work, and enhance their consciousness of improving people's livelihood, safeguarding farmers' legitimate rights and interests, and close the relationship between the party and the masses; Leading cadres take the initiative to receive people's visits, widely publicize the party's policy of benefiting farmers, focus on solving outstanding problems and accumulated cases in letters and visits, fully mobilize the enthusiasm of farmers, and promote agricultural production and farmers' income; Through leading cadres to receive people's visits, we will further strengthen the construction of agricultural teams and improve the ruling ability and level of agricultural departments to control complex situations, resolve social contradictions and deal with complex problems. In order to do a good job in the "three-in-depth" activities of going deep into reality, grassroots and the masses, so that cadres and scientific and technological personnel can go out of the office, go deep into the field, listen to farmers' voices, understand grassroots reality, guide agricultural production, and carry out investigation and research, the Municipal Agriculture Bureau has set up seven agricultural guidance groups, each led by 1, and the heads of relevant departments are members of the working group, who are responsible for the seven agricultural guidance groups respectively. Since the agricultural system carried out the work of receiving visits from leading cadres in depth this year, the city's agricultural system has participated in receiving people's visits 1092 times (including the next visit), the time for cadres to receive people's visits was 567 days, 2,809 people were received (received), 33 letters and visits were solved, 7 letters and visits were solved, 77 contradictions and disputes were resolved, and 69,000 publicity materials were distributed.
Fourth, adhere to stability and conscientiously implement the leadership package.
According to the working principle of "who is in charge, who is responsible", the "five guarantees" responsibility system is implemented, that is, to ensure that the situation is grasped, the difficulties are solved, the education is transformed, the management is controlled, and the disposal is handled according to law. If the problems reflected by the petitioners can be solved on the spot, they must be solved on the spot. If it cannot be solved on the spot, it shall be instructed to make an in-depth investigation and put forward a time limit for settlement. If the complainant refuses to accept the result of handling the complaint, he shall organize a review or invite representatives of relevant parties to hold a hearing to ensure the case is closed. If there is no legal or policy basis for the problems reflected by the complainant or the reasons for the complaint cannot be established, a decision on the termination of the complaint should be made in time, and relevant local departments should be contacted at the same time to help the masses straighten out their emotions, do a good job in stabilizing the complainant, and ensure that everything is settled and everything is effective. This year, Chen Xingguo, the head of the discipline inspection team of our bureau, led the agricultural economics department, the personnel department and the office cadres to visit the counties and districts five times, and two have been completed and two are being processed; He wrote 8 diaries of people's feelings, resolved 3 contradictions and disputes, collected 2 social conditions and public opinions, and solved 3 practical difficulties of the masses. Solatium 1.8 million yuan was sent to the villagers' low-income households respectively, and technical and information services were provided 10 times, which achieved the purpose of visiting people's feelings, solving people's worries, helping the people to be rich and promoting harmony.
Five, do a good job in handling the "three-level termination" of letters and visits according to law, and gradually reduce the revisiting of letters and visits.
20 14 The Office of the Review Committee of the Municipal People's Government issued a notice of review of letters and visits to our bureau, requesting our bureau to organize an investigation and review of five letters and visits. The main leaders of the bureau personally signed and approved the supervision, and the leaders in charge personally took the lead in investigation and verification, respectively formed investigation reports and submitted them to the leaders of the municipal government for review, and drafted the review opinions on letters and visits on behalf of the Municipal People's Government Review Committee, which fully completed the review tasks of letters and visits undertaken by our bureau this year, initially reducing unreasonable repeated visits.
Sixth, overcome difficulties and concentrate on rectification
First, timely and accurately convey the central government's policy of benefiting farmers to the grassroots.
Pass it on to the petitioning farmers. The city's direct grain subsidy fund is 24.76 million yuan, comprehensive direct subsidy is 253.53 million yuan, agricultural machinery purchase subsidy is 45.4 million yuan, improved seed subsidy is 49 1 13000 yuan, rural primary and secondary school students boarding subsidy is1kloc-0/280,000 yuan, and returning farmland to forests subsidy is1280,000 yuan. Second, according to the letters and calls from farmers, it reflects the outstanding problems in the agricultural resources market. The city's agricultural administrative law enforcement departments vigorously rectified the agricultural resources market, inspected agricultural resources production and operation outlets for more than 5,800 times, investigated and dealt with illegal cases 128, and fined 223,500 yuan. Accepted complaints about agricultural disputes, successfully mediated complaints about the use of agricultural materials such as seeds and pesticides 15, and farmers received direct economic compensation of 34,900 yuan. In the whole year, * * * recovered losses of 4.22 million yuan for farmers, effectively guaranteed the legitimate rights and interests of farmers and the safety of agricultural production, and provided a strong guarantee for the production of pollution-free agricultural products and the resumption of grain and oil growth in our city. Third, it involves charging fees and reducing the burden on farmers. We should work hard to increase farmers' income and effectively reduce their burden, strengthen supervision, persist in putting an end to the "three chaos" and layers of overweight, and earnestly safeguard farmers' interests. Strictly implement four systems, namely, the publicity system of agricultural price charges, the subscription fee limit system of newspapers and periodicals, the one-fee system of compulsory education charges, and the accountability system of burden cases, and strongly standardize the management system of "one thing, one discussion" to raise funds and raise labor. Adhere to the "supervision card system" for monitoring farmers' burden, and send major policy standards such as agricultural production water and marriage registration to every farmer. The fourth is to rectify and change the work style of grassroots cadres. By changing the style of government organs, strengthening the activities of building administrative efficiency of government organs, improving the quality of cadres, resolutely stopping and putting an end to the bad style of "eating, taking, getting stuck, demanding and reporting", effectively changing the style of cadres, and strengthening the relationship between superiors and subordinates and between cadres and the masses. Fifth, enrich the life of retired cadres and workers in their later years. The Party Committee of the Bureau entrusts the Personnel Section to organize all retired workers to go sightseeing in the farmhouse. This year, the Double Ninth Festival organized more than 80 retired cadres to visit Tangjiahe Panda Nature Reserve, visited the construction of the mushroom and mushroom agricultural park in Qingchuan County and the results of post-disaster reconstruction in the county, and invited retired cadres to participate in a series of activities such as the party member study meeting, so that they could have fun, learn happily and have a good old age. Over the past year, through practical and effective work, the problems reflected by the masses have been significantly reduced, and the problems reflected have also been dealt with in time. Most of the old petitioners have realized their interest in visiting complaints.
Seven, strengthen supervision and improve the quality of management.
Over the past year, our bureau has conscientiously implemented the spirit of the important instructions of the central, provincial and municipal governments on the work of letters and visits, so that the cases of letters and visits have been settled, and everything has an echo, and resolutely put an end to the phenomenon of "handing in what is handed in, not supervising, and not asking about the results." For petitions involving rural economic development and agricultural production, as well as the interests of workers and peasants, if they are approved by the leaders to go to the law enforcement detachment, vegetable office, agricultural economics office, science and education office, seed station and plant protection station, it is required to strictly follow the relevant provisions of the Regulations on Letters and Visits, standardize the investigation, handling, review and reporting procedures of petitions, and implement office supervision. At the same time, it is necessary to properly handle, supervise and audit the customs, conscientiously implement and solve problems, and not evade the important.
Eight, strengthen the organization and optimize the team.
Our bureau attaches great importance to the construction of petition departments and petition cadres.
The reception room for letters and visits has been implemented, and the office of the bureau has been made clear as the work organization for letters and visits, further clarifying the staff. We made arrangements and arrangements for the petition work in the agricultural system of the whole city, put forward requirements for the training and use of the petition staff, effectively defined the work functions, straightened out the management system, optimized the cadre team, and provided a strong organizational guarantee for the smooth development of the petition work in our bureau.
In 20 14, our bureau completed the annual petition work target, and made some achievements, which effectively promoted the development of the overall central work. However, there are still some shortcomings, such as the ability of petition staff to deal with problems needs to be improved, and the investment in petition work needs to be strengthened with the support of higher authorities and financial departments. In 20 14, our bureau will conscientiously study and implement the spirit of the Third Plenary Session of the 18th CPC Central Committee, actively integrate into comprehensive and deepening reform, solidly carry out mass line education and practice activities, adhere to Scientific Outlook on Development, keep pace with the times, and strive to push the petition work to a new stage of development.