Accept all kinds of non-emergency needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.
Do not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs. city
The appeals accepted by the long hotline are handled by functional departments except for general consultation questions. Sometimes it may not be as expected by the public, and all problems can be solved properly and satisfactorily soon. Some difficult problems, especially those left over from history, need a process.
Is the mayor's hotline 12345 online 24 hours a day?
1 and the market hotline12345 are online 24 hours a day. In order to ensure that the emergency calls of citizens at night can be solved in time, the public service hotline will take the initiative to do a good job in the emergency handling process of the hotline.
2. For the undertaking unit that does not implement the 24-hour working system, it also implements a person in charge, a door and a set of work processes to ensure smooth and standardized working channels and citizens are on call.