How to complain about China Mobile?

For complaints against China Mobile, please call 1238 1. Consumers who use mobile phones or fixed-line phones can call the toll-free complaint number "1238 1" if they don't get a reply within 15 working days after complaining to the operators, or are not satisfied with the handling results. However, the telephone dispute occurred more than five months after the complaint, and other complaints occurred more than two years after the complaint, which may not be accepted.

On September 9, 2020, the Ministry of Industry and Information Technology announced that it would integrate the telecom service complaint hotline and the network defect and spam reporting hotline into the public telephone platform hotline of the Ministry of Industry and Information Technology 1238 1.

1238 1 All the existing service telephones of the Ministry of Industry and Information Technology will be integrated, and the "one-stop" service of the Ministry of Industry and Information Technology for grandpa's service telephone will be realized according to the principles of unified acceptance, responsibility handling, unified reply, unified supervision and unified evaluation.

The basis of 1238 1:

In order to further implement the spirit of the documents such as Opinions of the General Office of the Central Committee and the General Office of the State Council on Promoting the Openness of Government Affairs in an All-round Way, Guiding Opinions of the State Council on Accelerating the Work of "Internet+Government Services" and Notice of the General Office of the State Council on Simplifying and Optimizing the Process of Government Services to Facilitate Grassroots People's Work,

The party group of the Ministry of Industry and Information Technology decided to set up our 1238 1 public service telephone platform (hereinafter referred to as 1238 1), and listed 1238 1 as our department's promotion of "decentralization, integration of management and improvement of services". After intensive preparations, the construction of 1238 1 is basically ready, and it is now planned to put into trial operation on September 5, 20 17. ? [3]? The working hours of 1238 1 are from 9 am to 5 pm (except holidays). ?

On September 5, 20 18, the Ministry of Industry and Information Technology 1238 1 public * * service telephone platform (referred to as 1238 1) was officially put into operation, and it was mainly responsible for receiving public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology.

Refer to the above? Baidu Encyclopedia-12300

Refer to the above? Baidu encyclopedia-1238 1