First, find the buyer information that left a bad review.
Some people may say that Amazon has hidden the buyer ID and the buyer's contact information, and I don't know who left the bad review. Indeed, it is impossible to find bad reviews manually now, but Xingyang has this service. If you have any questions, please feel free to consult us.
1. Contact customers with bad reviews and offer to help them solve their problems. For example, the customer said that the product quality was not good, and promised to reissue it or refund it to him.
2. Once you get the customer's response, if he is satisfied with your proposed solution, ask him to help you delete the bad reviews (don't just say give him a refund, ask him to delete the bad reviews, which is against Amazon rules. )
2. Contact the buyer by email to modify or delete the bad reviews.
After successfully finding a bad review buyer through Xingyang or other channels, you need to contact the buyer to modify or delete the bad review. The most common way is to contact them by email.
Here are some ideas to get rid of bad reviews for your reference:
1) In order to know where the customer's problems are and where the needs are, and to solve the problems for the customer in a targeted way, we can consider sending a similar product with higher cost performance to the customer again.
2) On the other hand, when there is a bad review, it is necessary to analyze the reasons for the bad review in time, improve the products, and avoid more bad reviews from the source. This is the fundamental solution to the bad review.