What is the function of online customer service system?

Take Live800 online customer service system as an example, and briefly talk about the benefits brought by online customer service system to enterprises. Usually, what we call online customer service system is generally an instant messaging tool based on web pages, apps, small programs and so on. It doesn't need to install any software, just need to have a real-time conversation in the browsing window. Secondly, as the customer service and active marketing tool of enterprise websites, online customer service system must have the functions of active marketing, customer service support and customer relationship management. Combining all kinds of statistical data and historical data, enterprises can set up files for each visitor on the website page, so as to provide personalized services and achieve the marketing purposes of changing visitors into customers, sales into traffic, passivity into initiative and making the company image more professional. In order to avoid the loss of customers caused by the departure of employees, it is necessary to keep the dialogue between employees and customers completely, so as to keep in touch with customers. A well-run website online customer service system must also be able to monitor everything about website visitors in real time, including: how did visitors come to the website, which page did they visit and how long did they stay? These are all necessary conditions for online marketing.