2023 Front Desk Work Plan Model essay 1 1, Warm-up Exercise
About 10 minutes can make the body sweat slightly.
Optional: treadmills, elliptical machines, treadmills, bicycles, etc.
2. Strength movement
On Monday, target muscles: chest, movements: flat barbell bench press 4 groups of x8, upward inclined dumbbell bench press 4 groups of x 10, flat dumbbell flying bird 4 groups of x 12, butterfly chest clamp 4 groups of x 10 and instrument flying bird 4 groups of x8.
On Tuesday, the target muscle: back, action: 5 groups of x 10 for high-position pull-down, 5 groups of x 10 for bow barbell rowing, 4 groups of x 10 for one-arm dumbbell rowing, 3 groups of x 10 for straight arm pressing, and 3 groups of x20 for goat standing.
On Wednesday, target muscles: shoulders, movements: 4 groups of x8 in front of barbell neck, 3 groups of x8 in one-arm dumbbell side lift, 4 groups of x8 in oblique bird, 3 groups of x8 in front of one-arm dumbbell lift, and 5 groups of x 12 in oblique way.
On Thursday, the target muscle: biceps brachii.
Arm 3. Action: 4 groups of dumbbell alternating lifts, 4 groups of concentrated lifts, 3 groups of inclined plate lifts, 4 groups of narrow bench presses, 4 groups of backhand neck and back arm flexion and extension, and 3 groups of single-arm pulldown of tensioners.
Friday's target muscles: legs, movements: 4 groups of free squats, 3 groups of 45-degree handstands, 5 groups of arms and legs with 2 bends, 2 groups of leapfrog, one side lifting the bell and heel, and 2 groups of sitting flexion and extension.
Saturday (single), target muscle: chest
Waist and abdomen, movements: 3 groups of parallel bars arm flexion and extension x exhaustion (do it if you can), 3 groups of push-ups, 3 groups of upward inclined dumbbell flying birds x 10, 2 groups of abdomen rolling x exhaustion, 2 groups of abdomen rolling x exhaustion, 3 groups of bell lifting body lateral flexion x 12.
Saturday (double), target muscle: back
Waist and abdomen, action: pull-ups are 3 groups of X exhaustion (just do it if you can), high pull-down is 2 groups of x 12, horizontal rowing is 3 groups of x 10, belly rolling is 2 groups of X exhaustion, waist turning is 2 groups of x40, belly rolling is 2 groups of X exhaustion, and bell lifting is 3 groups of x 12.
Rest or jog for 20 minutes on Sunday, run for 5 minutes, jog 15 minutes, run for 5 minutes, jog 15 minutes.
2023 Front Desk Work Plan Model Essay Part II I Basic System of Front Office Department
(A) the daily morning meeting system
The manager of the front office organizes all the staff of the department to attend, discuss and study the problems in yesterday's work and the possible problems and countermeasures in today's work, arrange and deploy the work for one day, and report the morning meeting to the general manager in the form of meeting minutes.
(2) Monthly meeting system
At the end of each month, the manager of the front office is responsible for holding a monthly meeting, analyzing and summarizing the work situation of this month, finding out the problems existing in the work in time, solving them, implementing the intention of the general manager, arranging the deployment work according to the requirements of the general manager, reporting to the general manager in time if there are major problems, and reporting to the general manager in the form of meeting minutes.
Second, the front office responsibilities
(1) Front Office Manager
Report to the superior: general manager of the hotel
Supervisor: the foreman in charge of the front office.
Contact Department: Catering Department, Housekeeping Department, Bathing Department and General Affairs Department.
Job responsibilities:
1. Be directly responsible to the general manager, carry out the management instructions and administrative orders issued by the general manager, act in strict accordance with the hotel's policies, systems and regulations, and set an example.
2. Make the work plan of the front office, and guide, implement, check and coordinate the implementation of the plan.
3. Organize and preside over weekly foreman meetings, listen to reports, arrange work and solve problems in work. (Regular meeting time shall be stipulated separately)
4. Assign tasks to the supervisor and foreman of each position.
5. In order to adapt to the development, constantly improve the organization and various rules and regulations of the front office.
6. Understand the room reservation situation, pay close attention to the customer situation, and control over-booking.
7. Put forward suggestions to the general manager that are beneficial to room sales, and provide information feedback for the general manager's decision-making.
8. Strengthen horizontal contact with relevant departments.
9. Supervise the work progress of the foreman in each position and correct the deviation.
10. Be responsible for the safety and fire control work of this department.
1 1. Review the work diary and weekly summary report of the front office supervisor regularly.
12. Assist the general manager in VIP reception.
Knowledge requirements:
1. Education: University graduate or equivalent.
2. Professional knowledge: familiar with the professional knowledge of front office management and reception etiquette.
4. Knowledge of policies and regulations: know about tourism regulations, hotel public security management and fire protection regulations, foreign affairs discipline and foreign exchange management regulations.
5. Relevant knowledge: know the knowledge of tourism economy, public relations and marketing, and can use computers.
Competency requirements:
1. Management ability: the ability to command, control, organize and implement the work of this department, and the ability to coordinate with other departments and public relations.
2. Ideological work ability: caring and caring for employees, with the ability to motivate and mobilize the enthusiasm of employees.
3. Have rich working experience and be able to organize, plan, control, guide and coordinate a series of business and affairs in the front office flexibly and appropriately by means of management.
4. Fully understand the market situation, master the hotel management dynamics, be able to respond in time, and have good social skills.
5. Strive to create a * * * working atmosphere, and advocate and develop the working attitude of inter-departmental and intra-departmental cooperation.
(2) the front desk supervisor
Report to the superior: front office manager, hotel general manager.
Contact department: all business departments related to business operation.
Job responsibilities:
1. On behalf of the general manager, accept the guest's complaints about all departments in the store.
Welcome every distinguished guest. Enthusiastic and polite to accompany guests into the room to register.
3. Make a list of VIPs who arrive, leave and stay in the hotel every day, check and remember the names of VIPs in the hotel, bid farewell to each VIP who leaves the hotel and ensure that all necessary arrangements are ready.
4. In the absence of the front office manager, the front office supervisor shall fully exercise the functions and powers of the front office manager.
5. Assist the front office manager to manage the department. Participate in guiding all the work and processes of the department, and supervise the employees of the front office to abide by all disciplines and requirements.
6. Communicate the horizontal connection between the front office and other departments.
7. Responsible for checking the cleanliness of the front office area. All facilities and equipment are in good condition and the lobby is in good order.
8. Answer all the guests' inquiries and provide all the necessary help and services for the guests.
9. Communicate the feelings between the guests and the hotel, and solicit the opinions of the guests.
10. assist the cashier in the front office to solve the problems in the guest accounts, and be responsible for claiming and collecting money when necessary.
1 1. Check the preparation for VIP reception and assist the manager in receiving VIPs.
Knowledge requirements:
1. Education: University graduate or equivalent.
2. Professional knowledge:
(1) Master the general theoretical knowledge of front office management.
(2) Understand and master the working rules and characteristics of hotel service activities, and master all kinds of work-related knowledge (such as tourism psychology).
(3) Understand reception etiquette, public relations and complaint handling.
Competency requirements:
1. Be able to perform lobby work, coordinate with hotel departments, handle complaints and handle emergencies.
2. Maintain close cooperation and contact with the service department of the hotel, establish good friendship with the guests, treat people kindly, take the initiative and be generous, and have high working prestige at home and abroad.
3. Strong adaptability, strong organization and command ability and right and wrong judgment ability, and can handle complex emergency problems independently.
(3) Head of Concierge Department:
Report to the superior: Front Office Manager
Supervising subordinates: usher, bellboy
Contact Department: Catering Department, Housekeeping Department, Bathing Department and General Affairs Department.
Job responsibilities:
1. Carry out the work instructions of the department manager, and be responsible for and report on the work.
2. Responsible for the maintenance of luggage service, welcome service and environmental sanitation in the hotel lobby.
3. According to the customer's situation, reasonably arrange the shifts and tasks of the bellboy and the usher, and arrange their rest and meals.
4. Evaluate and check the work of bellboy and usher, and be responsible for formulating the procedures, rules and regulations for baggage pick-up and welcome. So as to improve service quality and work efficiency.
5. Check the luggage storage in the luggage room regularly to ensure that it is intact.
6. Supervise the baggage delivery service to ensure the safety of guests' luggage.
7. Handle the guest's complaints about this position, and constantly improve the service quality.
8. Be responsible for handling errors and accidents in the process of baggage transfer.
9. Communicate and coordinate the work of various departments.
10. Assist the front desk to confirm the departing guests.
Knowledge requirements:
1. Education: graduated from secondary vocational school or high school.
2. Professional knowledge: master the general knowledge theory of front office management. Familiar with baggage service rules and reception etiquette.
3. Common sense of policies and regulations: familiar with foreign affairs reception, understanding hotel public security management regulations, traffic regulations and fire control measures.
4. foreign language level: proficient in at least one foreign language and able to cope with it freely.
Competency requirements:
1. Business execution ability: the ability to organize and direct employees to complete reception services according to service regulations.
2. Language and writing ability: clear and decent language, able to write general work reports.
3. Ideological work ability: be able to grasp the ideological status of employees and do ideological work well.
Work experience:
Worked as a foreman for a year, or as a receptionist for three years.
Physical requirements:
Good health and good looks.
(4) Bellman
Report to the superior: head of concierge department
Contact departments: Housekeeping Department and General Affairs Department.
Job responsibilities:
1. Obey the work arrangement of the foreman.
2. According to the working procedure of baggage service, provide the best service for the arrival and departure of individual and group guests.
3. Always pay attention to the call of the receptionist and accept the task of taking the house quickly.
4. Be responsible for distributing articles, mails, newspapers, information and letters at the front desk of the hotel.
5. Answer the relevant inquiries raised by the guests and try to meet the requirements of the guests.
6. Take care of the checked items and help the in-house guests pack their luggage.
7. Maintain the transportation and unloading tools to keep them in good condition at any time.
8. Take care of visiting guests and help maintain order in the hall.
(5) usher
Report to the superior: head of concierge department
Contact Department: General Affairs Department
Job responsibilities:
1. Responsible for the welcome service of guests.
2. Command and guide the vehicles in front of the hotel and maintain the order in front of the hotel.
3. Understand the names, arrival and departure times, reception specifications and special requirements of important guests.
4. Smile service, greet every guest who enters and leaves the store with honorific words.
5. Prepare vehicles for out-of-store guests, and open and close the doors for the guests getting on and off.
6. Provide sliding door service for guests entering and leaving the store.
7. Assist the bellboy to load the luggage and help maintain the environmental sanitation of the lobby.
8. Give directions to the guests and answer their questions.
9. Pay attention to the flow of people in and out of the hall and assist the security department in security work.
Quality requirements of porters and receptionists
Knowledge requirements:
1. Education: graduated from secondary vocational school or high school.
2. Professional knowledge: be familiar with the service rules of luggage welcoming and keeping, and understand the reception etiquette.
Competency requirements:
1. post business ability: able to work independently according to baggage service regulations and quality requirements.
2. Language ability: Have general writing and language expression ability.
Physical requirements:
Good health, strong physique, regular facial features, height 1.70 meters.
2023 Front Desk Work Plan Model essay 3 20xx years will soon pass. As a newcomer to the company, I am full of enthusiasm and passion for the future. The front desk clerk is my first job after graduating from college. Although I have only been in the company for two weeks, with the care of my leaders and the help of my colleagues, I quickly integrated into the company's collective and departmental teams. I also actively study the company's culture and system, strive to improve my professional quality, and conscientiously complete all the work.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, so the front desk work is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strengthen self-cultivation and improve service quality.
1, responsible for answering the front desk service hotline and telephone transfer. It is very important to do a good job in telephone consultation.
Matters shall be carefully recorded and communicated to relevant personnel, and no omission or delay shall be allowed.
2. Be responsible for the reception, basic consultation and introduction of visiting customers, and strictly implement the company's reception service.
Business norms, maintain good manners.
3. Be responsible for drafting and communicating, checking and reporting with superiors or partners.
6, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the awareness of active service, and be able to complete all work actively and effectively. Have a strong sense of responsibility for work, not afraid of hardship and fatigue, and be able to complete various tasks efficiently and quickly.
Work.
Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.
1, responsible for cleaning the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.
Responsible for the daily maintenance of regional sanitation and green plants.
Third, learn the company's corporate culture and publicize it well.
1. Delivery of internal publications and manuscripts.
2. Early manuscript collection: I collected manuscripts and printed them for later publication.
3. Create a corporate culture publicity garden, make it and update it, so that employees can learn some extracurricular knowledge after work and feel the corporate culture and spirit of the company.
4. Proficient in all kinds of cultural construction of the company, able to publicize to employees and outsiders accurately and in detail, so as to become a propagandist and disseminator of the company culture.
Fourth, improve the attendance management system. Attendance management is the foundation of enterprise management, and objective and fair attendance can provide a reliable basis for the implementation of salary system and reward and punishment system, which is of great significance to mobilize the enthusiasm of employees.
1, preparation and review of personnel attendance sheet.
2, review the work of employees in various departments, mainly to see the phenomenon of being late and leaving early.
3. Going out to handle personal affairs or seeing everything during work. , make detailed records.
4. Detailed records of personal leave, sick leave, business trip and statutory leave.
5. Count, classify and check the punched fingerprints, and record the non-punched fingerprints.
5. Standardize the daily behavior of employees in strict accordance with the requirements of company rules and regulations.
1. Supervise and inspect the basic conditions of work clothes, badges, breakfast and office hygiene of all departments every morning, and make detailed records and summarize them regularly.
2. Whether irrelevant events such as playing mobile phones, gathering people to chat and eating snacks during daily working hours are supervised and recorded.
3. Record whether employees of all departments are off-duty, on-the-job and dereliction of duty in other positions during working hours.
Six, to assist department leaders and other departments to complete the work.
1. Sign for all kinds of notices, circulars and contact sheets.
2, responsible for the company's document processing, daily printing, copying, scanning, fax, etc.
3. Responsible for signing and sending all kinds of letters, parcels, newspapers and magazines.
4. Assist HR Commissioner in personnel work, such as recruitment, interview and induction training for new employees.
5. Assist the administrative staff to carry out the training and publicity work of the company and the large-scale activities organized by the company.
Seven, expand knowledge, and constantly improve themselves.
1. Read more books about work in your spare time, constantly recharge yourself, broaden your knowledge and reduce gaps and mistakes in your work.
2, master all kinds of office software, improve the writing ability of all kinds of official documents.
3. Make a work plan, complete each goal one by one, accumulate experience from it, and constantly improve yourself.
As a company clerk, I will strive to improve my etiquette and cultural knowledge, strengthen my listening, speaking, reading and writing skills, and cultivate myself into a comprehensive quality-oriented talent. In the future work, I will constantly sum up my experience, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
2023 Front Desk Work Plan Model Text Short 4 1. In my daily work, I will make several points:
(1) Assist in registering, submitting and distributing official documents, put the original official documents into labeled folders according to categories, and implement the work plan of the front desk.
(2) the work of sending and receiving letters.
(3) Classification and sorting of low-value consumables.
(4) assist in the work.
(5) Management of office supplies. Office supplies should be collected and registered, distributed on demand, not wasted, and counted on time to supplement office supplies and meet everyone's work needs.
(6) maintenance of office equipment,
(7) Assist in scheduling and duty during holidays to ensure the safety and security of the company during holidays.
(8) Complete other tasks assigned by Highland on time.
In my daily work, I follow the principle of being precise, meticulous and accurate, carefully arrange my work, do standardized work, stand in a standardized post and act according to the rules and regulations of the office.
2. In administrative work, I will put forward the following points.
(1) service: contact and communication with information officers, systematic and effective delivery of information, and appropriate delivery of information within the company.
(2) Employee service: feedback the information of employees to the company and act as a bridge between employees and communication.
(3) Assist in formulating the company's rules and regulations.
3. My cultivation and ability, I will focus on three points:
(1) Participate in basic management training arranged by the company to improve professional skills. The work plan is the administrative front desk work plan.
(2) Learn work experience and methods from colleagues to improve their own quality.
(3) self-study to improve the level of knowledge.
I know very well that people's abilities are limited and their development opportunities are unlimited. Now is the era of knowledge economy. If you improve your ability quickly, you will be eliminated by society. Of course, I want to upgrade, an important platform, the best platform of our company, and I will seize this opportunity to synchronize my work and self-cultivation and realize my highest value.
work
(1) Assist the Human Resources Department.
(2) Other temporary work.
The front desk work of the company is trivial and complicated. I will work in an orderly manner according to the situation, arrangement, post responsibility system; Hard work, new ideas, new methods and new experiences; At work, I pay attention to doing things in place without being offside, serving without making decisions, being a real staff assistant and being a bridge between superiors and subordinates.
2023 Front Desk Work Plan Model essay Article 5 I. Guiding ideology
Actively carry out practical and effective work, adhere to the concept of "based on enterprises and serving enterprises" as a guide, take the road of comprehensive, coordinated and sustainable development, tap potential and increase efficiency, do a good job in internal management, comprehensively improve work efficiency, gradually improve departmental management level and service quality, build a United, harmonious and healthy working environment, and realize standardization, institutionalization and normalization of departmental management.
Second, internal management.
First, formulate and implement the daily inspection rules and implementation measures of the front office department, and realize the comprehensive and standardized operation of each position through clear quality standards and strict inspection system.
The second is to strengthen the pre-control, on-site control and post-control of the quality of workplace work, pay attention to detailed services, pay attention to the needs of guests, pay attention to the feelings of guests, and ensure to provide "active, enthusiastic, accurate and fast" services for guests.
Third, plan employees' career, gradually try out the job rotation in the front desk, business center and switchboard area, enrich employees' work experience, increase employees' work skills, improve employees' work interest, and create a versatile and versatile talent.
Four, improve all kinds of table records, data analysis, operating procedures and other work, so that accounts can be checked, evidence-based, rules-based.
5. Continue to collect and sort out customer files, provide intimate, personalized and customized services for guests, increase materials and provide guarantee.
Sixth, in terms of energy saving and consumption reduction. Strengthen the maintenance of facilities and equipment to prolong the service life; The front desk saves the use of orders, registration forms, room cards, key bags, etc. If there are mistakes, use correction fluid first and then use it to reduce the waste caused by personal reasons; After 0: 00 pm, there is always a chance to close a switchboard to save energy; Business center can use waste paper instead of new paper, and can use express paper instead of copy paper.
Seven, pay attention to safety awareness, implement the hotel safety rules and regulations and the relevant provisions of the public security department.
Third, foreign sales.
First, the third quarter door-to-door customer sales tasks, according to the actual completion of the last quarter and the hotel's internal and external market environment, will be studied and formulated separately.
Second, take the newly-added area of 17- 19 as a selling point to improve the personal occupancy rate of the hotel, make full use of the hotel sales policy to increase the intensity of selling houses, so as to ensure that the right to exercise does not exceed the authority and the position is not offside.
Third, strengthen outreach to railway passenger transport offices, long-distance bus stations, taxi companies and other units, and strive to achieve a win-win sales effect of * * *.
Fourthly, when serving the door-to-door guests, we should train the front desk staff to pay attention to the guests' words and deeds, identify the identity of the guests and the nature of the hotel, choose the appropriate sales target, and flexibly use the sales language skills such as approach, selection, turning and borrowing to achieve the sales purpose.
5. Hold regular customer experience exchange analysis meetings in the front desk area to study customers' consumption psychological orientation and sales skills. At the same time, establish a sound assessment mechanism, rank according to performance every month, and analyze the reasons for improvement.
Six, often organize relevant departments to collect and understand the information of tourism, hotels and their corresponding industries, grasp the trend of their operation and reception services, and provide comprehensive, true and timely information for hotels in order to formulate marketing strategies and flexible promotion plans.