Please supervise the whole service process. I believe that with your support, we can continuously improve our service process and quality. To provide you and other consumers with professional all-round services. The main products or services are all kinds of air conditioning maintenance. Our integrity, strength and quality are highly recognized by the industry, and we adhere to the business philosophy of "quality in place, first-class service" to provide quality services to our customers.
Service items:
1: Air-conditioning maintenance: professional air-conditioning repairman, repairing various brands of air-conditioners, and the air-conditioning maintenance warranty is half a year.
2. Air conditioning transfer: professional car door-to-door air conditioning transfer. Auxiliary materials of air conditioner, indoor machine cleaning. Ensure the consistency of cooling and heating before and after transfer.
3. Air conditioning installation: professional installers install (disassemble) various brands of air conditioners, design and debug them free of charge, install accessories free of charge, and guarantee them for one year.
4. Air-conditioning fluorine: professional brand air-conditioning fluorine, air-conditioning fluorine, one-year warranty.
5. Air conditioning cleaning and maintenance: Air conditioning cleaning will reduce the power load of air conditioning, reduce the operating cost and maintenance cost of air conditioning, and extend the service life of air conditioning. Professional cleaning agent for door-to-door air conditioning is at your service.
Midea Air Conditioning Maintenance-Service Concept
The concept of quality management is the cornerstone of the development of central China; Honesty is the service concept of Midea Air Conditioning.
Service standard: the customer is always right.
Service promise: As long as you make a phone call, the rest will be served by Beijing Midea Air Conditioning Maintenance Center.
Service style and quick response is the service standard of Beijing Midea Air Conditioning Maintenance Center.
Service concept and customer satisfaction are our greatest pride.
Service goal: zero defects in service and 0/00% satisfaction of customers/kloc.
Service scope: all urban areas and surrounding areas in China.
Midea Air Conditioning Maintenance-Service Tips
1. The fees listed in the price list are maintenance fees for troubleshooting. Spare parts are not included.
2. If the user does not agree to replace the parts after finding out the cause of the machine fault, only the service fee for fault inspection and maintenance will be charged.
3. If there are no damaged spare parts in our center or the maintenance personnel can't find the cause of the failure and can't repair it, there is no charge.
4. After the machine is repaired, the original faulty replacement parts shall be guaranteed for one year from the date of maintenance of the maintenance record warranty sheet.
5. No warranty is provided due to abnormal voltage, abnormal use, water ingress, lightning strike, external maintenance of the machine, etc.
Midea air conditioners adhere to the strategy of "high quality and good price", and the market maintains a growth rate of more than 30% every year. At the same time of rapid development, air-conditioning products are constantly improving. Midea air conditioner has successively passed the national energy-saving product certification and Australian energy consumption certification, won the title of the first batch of products in national quality inspection, passed the national 3C compulsory certification at one time, and passed the ISO900 1:2008 quality management system certification audit. It has been awarded the title of "fastest growing brand" by the industry for several years, and won the honorary titles of "Export Inspection Exemption", "China Famous Brand [valid from 2065438 to September 2002]", "National Construction Inspection Exemption Product", "China Famous Trademark" and "Energy Saving Product". In the 2 1 century with the theme of "green health", Midea, as an advocate of healthy air conditioning, will devote itself to bringing "beautiful healthy air conditioning" to every corner of the earth and make the greatest contribution to improving the quality of human life. As a leading brand in the new market structure, Midea will use its advanced technology, equipment and information management means to promote the internationalization of Midea's cause in the future competition.
Midea Air Conditioning Maintenance Center charges transparent services.
(1) If normal maintenance does not require replacement of accessories, the maintenance fee will be charged in the Fifth Ring Road, 30 yuan; 50 yuan collects road maintenance fees outside the Fifth Ring Road
(2) After the machine is repaired and delivered to the user, if the same part fails within 3 months, the parts will not be replaced, and the warranty will be free within 1 year after the parts are replaced.
(3) Damage, abnormal voltage, abnormal use, water ingress, lightning strike, self-maintenance by users or maintenance by non-center personnel, etc. , there is no warranty.
Common faults of midea air conditioner
Fault symptom 1: The indoor fan rotates slowly after shutdown and makes harsh noise after startup.
Symptom 2: After stopping, the indoor fan runs, and the fan is not stopped or turned on.
Symptom 3: Remote control does not start.
Symptom 4: The cooling (heating) effect of air conditioner is poor, and the wind speed is always very low.
Symptom 6: The "Running" light of the indoor unit flashes (other lights go out), and the indoor and outdoor units do not work.
Symptom 7: When the machine is turned on, the "timing" light and "running" light flash at the same time, and the system stops.
Symptom 8: Irregular automatic stop at work, accompanied by abnormal continuous buzzer.
Symptom 9: The compressor of the external machine does not start when it is started.
Fault symptom 10: When the compressor is started, the air switch trips.
Fault symptoms 1 1: frequent shutdown, poor effect.
Fault symptom 12: no response at startup.
Fault symptom 13: no heating.
Symptoms 14: No refrigeration.
Fault symptom 15: indoor water leakage
1. Earnestly implement the national product quality law, the consumer rights protection law and the provisions on the responsibility for repairing, replacing and returning some commodities, and implement the new three guarantees for products and services.
2, the National Service Center opened a service hotline in the city.
3, the national implementation of 48 hours (24 hours in central cities) to make an appointment for on-site service (limited to service points).
4. The company headquarters has a special after-sales service line: customers' complaints and inquiries are accepted at any time.
5. Establish customer files and pay regular visits.
6. You must use the original shower, otherwise the user will bear the use problem.
7. After the warranty period, the machine needs to charge the user the door-to-door service fee and accessories fee.
8. Conditions for free maintenance service of products during the warranty period:
(1) can provide our product warranty card.
(2) Can provide valid purchase vouchers or valid purchase vouchers.
(3) Products installed and maintained by our company's special service outlets.
9. The following situations do not belong to the warranty service scope, but can be repaired for a fee:
(1) The consumer damaged the product due to improper use, maintenance and storage.
(2) Damage caused by installation and maintenance by service units not designated by the Company (including installation or disassembly and maintenance by customers themselves)
(3) No warranty card or valid purchase certificate.
(4) The product model and fuselage number on the warranty card are inconsistent with the product being repaired.
(5) The warranty card or valid purchase certificate is invalid and altered.
(6) Damage caused by irresistible natural disasters.
(7) The product is damaged because the power supply voltage is unstable, beyond the normal voltage range (180V240V) or the installation of power supply lines does not meet the national electrical installation requirements.
(8) "substandard" and "defective" products marked by factories and distributors for price reduction.
(9) Products beyond the warranty period.
(10) For issues not covered in this regulation, the national regulations on the responsibility for repairing, replacing and returning some commodities shall apply.
1. What's with the loud air conditioner?
1. If the installation stability of the indoor unit is not good, the copper pipe is connected to the indoor unit when the outdoor unit of the air conditioner is running. If the indoor unit is not stable enough, it will be affected by the compressor, thus causing the vibration of the indoor unit. Installation of indoor unit of air conditioner The installation of indoor unit of air conditioner and the connection of outdoor unit also affect the regular use and noise of air conditioner.
2. The noise value of the compressor is very high, which directly affects the use and rest of our normal users. Therefore, air-conditioning compressor is one of the sources of air-conditioning noise.
3. Bian Xiao thinks that the main noise source of air conditioning is the air outlet of air conditioning. When the wind speed of air conditioning is too high, the noise value of air conditioning will gradually increase, which is one of the main sources of air conditioning noise.
4, noise, the process of air conditioning panel loosening When the air conditioner is used for a long time, the air conditioning panel is easy to loosen for various reasons, and the vibration generated when the air conditioner is running will make the panels rub against each other.
The air conditioner will be tested when it is installed, so there will be no obvious problems just after it is finished. But after a period of time, noise may appear, which will not only affect your life, but also easily disturb your neighbors. What's with the loud sound of the outdoor air conditioner? The first thing to consider is that the installation structure is loose. Usually, outdoor units are fixed to the wall with a set of simple tripods. If they are loose, the compressor will make a lot of noise when it is running, which may lead to greater danger if it is not repaired in time.
6. The compressor is the core equipment in the outdoor unit of the air conditioner, and it will generate relatively large vibration during operation. At the same time, there are a lot of copper pipes in the outdoor unit, which are mainly used for heat exchange. The strength of these copper pipes is not very high, which may cause vibration and noise with the operation of the compressor. The solution is simple. As long as the outdoor unit is turned on and the copper tube is properly reinforced, the noise can disappear.
7. What's with the loud air conditioner noise? In addition to the installation problems and the reasons of the equipment itself, there are cases of simple aging. Every air conditioner has a certain service life. Over the years, all parts will be deformed and the compressor will be worn to varying degrees, so the noise will become louder and louder. There is no good solution to this situation. Proper lubrication can be carried out to reduce noise. Of course, the most thorough way is to replace the brand-new air conditioner.
Description of service fee: 1, and the total fee = inspection fee+maintenance fee+accessories fee (inspection fee refers to the user's voluntary request for non-service after fault detection);
2. If you need spare parts, you can communicate with the engineer to purchase them, and unify the standard and market price;
3. If there is aerial work, a certain aerial work fee will be charged;
Service guarantee:
1, prepayment
Every order is followed up by exclusive customer service to protect your vital interests.
2. Uniform price
Services and accessories are clearly marked, there is no hidden consumption, and every penny spent is clear and transparent.
3, safe and fast
The whole city realizes the appointment service based on geographical location, and engineers arrange it nearby to provide fast on-site maintenance service.
4. Professional services
Senior maintenance experts ensure that all engineers in China and Victoria are certified by real names and provide standardized services.
Tips:
1. The home service time of Zhongwei is 9: 0021:00;
2. After placing an order, the customer service will contact you as soon as possible to confirm the details and the door-to-door time;
If you encounter any problems in the service, you can call the customer service hotline for feedback, and we will follow up in time.
Company profile:
The company is one of the leading smart home appliance service providers in China, with a nationwide service network and intelligent dispatching IT system, providing various services such as distribution, installation, debugging, maintenance, repair, cleaning, home appliance recycling, accessories/extended warranty sales, etc. Let consumers feel the nanny service in the use of household appliances, let life enterprises rest assured and end users feel comfortable.