Morning News When repairing the car, the parts that obviously don't need to be replaced were "repaired". Under the reminder of a friend, the owner complained to the automobile professional office of the Municipal Consumer Protection Committee and claimed back the overpaid 4,000 yuan. The Automobile Professional Office of the Municipal Consumer Protection Committee reminded that in order to avoid maintenance disputes, car owners should pay more attention when repairing and picking up cars.
The owner came to a maintenance company to repair the car. After paying the bill, he was a little uneasy, so he found a friend who knows cars to be an accountant. It is found that according to the fault description, an important accessory that obviously does not need to be replaced is listed in the maintenance list, but the accessory is worth more than 4000 yuan. Mr. Bao was very angry and immediately complained to the automobile professional office of the Municipal Consumer Protection Committee and asked the maintenance company for a refund.
After receiving the complaint, the professional office consults the maintenance experts according to the relevant maintenance records, then checks the content and quantity of the old accessories brought back by the consumers, confirms the authenticity of what the consumers say, points out the problems to the maintenance company immediately, and indicates that if the accessories are really replaced, the purchase certificate and serial number of the new accessories should be provided. The person in charge of the maintenance company immediately verifies the maintenance personnel and records of the day, and then contacts consumers and professional offices to admit the mistakes of the staff and refund the overcharged fees, and at the same time gives preferential treatment to the actual maintenance costs of consumers.
The automobile professional office of the Municipal Consumer Protection Committee specially reminded that in the concept of most car owners, once the car needs maintenance, it will be fine to drive it to a 4S shop or a repair shop. However, in order to avoid disputes in future maintenance, car owners may wish to have a pair of "eyes" when repairing the car and picking up the car: First, when picking up the car, don't rush to pay before driving away, and carefully check the business list, including maintenance items, working hours, details of accessories, etc., to see if there is any repeated payment. The second is to check the condition of the whole vehicle, compare it with the records before sending it for repair, and pay after everything is satisfactory; Third, the old spare parts, especially the more important spare parts, that are replaced after each vehicle maintenance should be kept well. This is because some important spare parts of the vehicle need to be inspected, and it is not easy to fool the past with only one old part. Once a dispute occurs, it can be verified according to the maintenance record and the part model.