The telephone number 12345 is usually a hotline for providing government services and consultation. When calling 12345 to reflect the problem, you must have a clear target of appeal, and the content of appeal must be objective, true, accurate and comprehensive, and you must not fabricate or distort the facts at will. The language is civilized, the tone is calm, the appeal is concise, and the call time is shortened as much as possible.
In order to facilitate the relevant departments and units to solve related problems in time, the requester reported his real name, telephone number, work unit or home address, and truthfully answered the inquiries of the accepting personnel. The mayor strictly enforces the relevant confidentiality regulations through public telephones. Relevant departments and units will generally handle and reply to the questions reflected by the public calls within 3-7 working days. For particularly urgent or complicated matters, the processing time limit may be shortened or extended, and the delay time limit shall not exceed 15 working days in principle. Please be patient.
12345 working principle
1, the mayor's public telephone work is guided by Theory of Three Represents theory, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result of the work, and taking the satisfaction of the masses as the standard for measuring the work.
2, the mayor's public telephone work adhere to the principle of seeking truth from facts, according to the rules, accepting calls and letters to do everything with results, pieces of a reply.
3, the mayor's public telephone work adhere to the principle of graded responsibility, centralized management, the problems reflected by the masses and the matters assigned by the mayor's public telephone duty room should be carefully handled and answered in time.
Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline