The business scope covers roads, waterways, road transport, urban passenger transport, maritime affairs, search and rescue and other business areas. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of the people to express their wishes, reflect their interests and participate in industry governance.
Functions and responsibilities of 12328
Recently, the Ministry of Industry and Information Technology agreed to use 12328 as the special service number of the national unified transportation service supervision telephone, which is the unified social public service supervision telephone in the transportation industry. 12328 its main functions include service supervision, complaint reporting and consulting services in the transportation industry, and its business areas mainly cover road transportation, highways, waterways and other industries.
12328 telephone system construction will adhere to the local-oriented and networked operation, give full play to the local main role, rely on the existing service supervision telephone system in various places, build call centers mainly in cities above prefecture level, and build national unity.
Operating standard 12328 telephone system; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of the Ministry, province and city has been realized.