First of all, you need to call the local police station and transfer your account to the original account transfer certificate. If you don't know the location and name of the specific police station, you can ask from the big to the small first and explain your situation. In this case, the household registration office of the police station will encounter many things, and you are not the only one. You can prepare materials according to their requirements. It must be recorded in detail here. If possible, go to the police station and ask in person. There are gaps in procedures in every place.
According to the instructions of the local police station, you can consult the Chaoyang District Household Registration Management Office to inquire about the situation that your collective household personal page and transfer certificate were reported lost by the company. Generally, this is based on the situation of the police station where your collective households want to move.
After you have prepared all the materials that the police station needs to prepare, you can leave your account there first, or you can directly ask about the situation you want to move out and handle it together.
If you have any questions, you must consult the local police station's household registration management, because they are the most professional and most suitable for your actual situation.