Time flies and a piece of work is over. Looking back on my past work, I feel very fulfilled and gained a lot. It's time to sum up past achievements in the work summary. The following is my personal summary report on sales work, welcome to read!
Personal summary report on sales work 1 From the moment I walked out of school and stepped into the society, my life has undergone earth-shaking changes. I know that from now on, I should be independent and pursue my dreams. The road ahead of me is very long. I know that since I set foot on this road, my life of struggle has officially begun. There are many things I don't know, such as excitement, knowledge, fear and confusion. And my first job after graduation was telemarketing in _ _ _ company, which was the first bucket of gold I earned in my life. I will never forget this process.
In today's era, telephone, as a fast, convenient and economical communication tool, has become more and more popular in consultation and shopping. Modern life pursues fast pace and high efficiency, and telephone sales should also be born. Telemarketing refers to selling products and promoting the company's business by telephone. Telemarketing requires salespeople to have good speaking ability, clear expression ability and certain product knowledge. As a convenient, fast and economical modern communication tool, telephone is becoming more and more popular. Modern life pursues fast pace and high efficiency, and telemarketing, as a new fashion, is entering thousands of households.
A brief introduction to telemarketing work
Our company is mainly engaged in agricultural product information service. This company is relatively large, 100 people, so it should be considered as a medium-sized company. The company is mainly composed of two departments: telephone marketing department: 100 people, mainly engaged in sales. Technology Department: Mainly engaged in information services, such as: mastering the price information of major domestic grain and oil futures loan markets, price changes of foreign soybeans and grain and oil markets, and domestic market information. Our main job is to contact the customer and ask him to apply for membership of our website. The annual fee is 7000 yuan, and we can provide him with quotations and market analysis of agricultural products such as grain, oil and cotton all over the country. The general workflow is that we look up relevant agricultural products enterprises through the internet, call the person in charge, sell our service to him, and provide him with a free user account for a week's trial. If the customer is satisfied and both parties cooperate, he will pay to become a member.
Second, the specific work situation
In the company, it takes the form of group work. There are almost ten people in each group, and there is a team leader. Everyone has been assigned work tasks, and every month there are hard targets to complete, giving 10% commission reward.
Every day, our job is to visit and make phone calls one by one according to the phone list found on the Internet. On average, there are over 65,438+000 calls every day. The main content of the telephone call is to introduce our products and services. I hope customers can apply for our membership, give them an account, and ask them to try our products and services for seven days. If customers are satisfied, they will enter the next step of membership business. Although life is not difficult, I have encountered many unexpected troubles in my practical work.
Third, problems in the work.
After a period of telemarketing, I found myself having some minor problems. For example, the efficiency of making a phone call is not high, and the goal of making a phone call cannot be completed on schedule. Also, sometimes I call several times in a row, and the other party either refuses you. If you meet someone with a bad attitude, you may be scolded by the other party without saying a word. At that time, my mood will be very bad and I will be in a good mood.
Later, I came up with a solution to the problem. Before I make a phone call every day, I will make a schedule, such as making a few phone calls today, making a few phone calls in the morning and making a few phone calls in the afternoon, all of which are listed in detail, so that I can know how much work I have to do today. Secondly, after every ten phone calls, I will stop to adjust my mood. If I am depressed, I will try my best to motivate myself and let myself go on.
Fourth, work experience.
Every day after coming to the company, we have to make more than 100 calls all day with the latest telephone bill of the team leader. Sometimes we suddenly feel bored, because the things on the phone bill are a bit illusory, and you don't know when the customer will cooperate with you. This period is also the most difficult period. The team leader said to me, "If you don't work hard today, try to find a job tomorrow.". In order to survive in the company and create the greatest benefits for the company, yes, I thought about it and the team leader was right, so I revived my fighting spirit and chatted with customers, in short, let customers have a sense of identity, peace of mind and security. Only in this way can he believe that you are not a liar or a bad person, but you are just a business partner and a trustworthy good friend.
Through a period of telemarketing, my eloquence has been greatly exercised, and I will not be afraid when chatting with strangers. My communication skills have been greatly improved, and I will work hard.
Personal sales work summary report 2 worked for a whole year, and finally at the end of this year, I can go home for the New Year immediately. Thinking about it makes us feel excited and happy. Although it is necessary to write a year-end summary at this time, it is really a thing for our sales staff, because we have accumulated a lot to say in our work, and now we should take this opportunity to sum it up.
I joined our company at the beginning of the year. At that time, I thought the sales work was easier to do. It is not difficult for me to tell customers something about business. But after I officially started my own sales work, I found myself really stupid, because I was unfamiliar with the company's business and didn't even know some basic sales skills, which led me to hit a wall repeatedly when selling products. So in 20__ years, I first got familiar with the cultural background of our company and got a deep understanding of the company's sales business, which made me less embarrassed when selling products. In addition, I often walk around with the old salesmen in the company to see how they carry out sales work, so as to learn some lessons from them.
From my personal work, I feel that my business knowledge is almost mastered, and the next main goal is to improve my sales skills. After all, today's customers are smart, and sometimes we can't answer the phone, which has caused great trouble to our sales staff. Therefore, how to impress customers and make them want to buy is our work difficulty. Only through long-term training and understanding of customers can we do it. In the past 20__ years, I have served thousands of customers, and I have to communicate with dozens of customers every day on average, but I find that sometimes the quantity is more than the quality. Many times, only by patiently explaining to customers can we achieve the final desired effect. If the reception attitude is not good, even I will be complained, so I pay great attention to this problem. I try not to be impatient or exaggerated at work. Only by making customers feel our sincerity can we promote the next step, which is also conducive to the development of repeat customers.
In the new year, I will continue to do my job well and strive for greater progress in sales performance. At the same time, I also wish all employees of our company health, happiness and all the best in the new year!
Personal Sales Summary Report: Cosmetics sales have been very good since 20 _ _ years. Under the guidance of outstanding predecessors in sales, I have also achieved good results in cosmetics sales this year. Now make a summary of the sales work:
First, do a good job in customer maintenance
In the sales process, I attach importance to the maintenance of customers. I will divide the customer into two stages. One is a new customer. For new customers, I mainly recommend some products, but not too often, because new customers are still very disgusted with these news. I've been keeping track of the quantity to make sure that when I communicate with them, I won't make him feel disgusted because I send too many messages.
There are also old customers, that is, old customers who have made a deal. My focus tends to the direction of old customers, because their repurchase rate is more than that of new customers, provided that they recognize our products and services and satisfy customers. As long as the service is done well, they will have a steady stream of customers. Every old customer has his own circle. In sales, they cultivate feelings with customers and ensure that they can satisfy customers. When customers are satisfied, they will buy again. As long as customers are willing, they will have greater purchasing power and ensure that customers have more needs. At the same time, customers will also promote our products and let their relatives and friends buy these things, because those who get customers can get word-of-mouth effect. Once they form an influence, customers will buy here, which will make our work more convenient, and we won't have to waste time looking for new customer resources, because old customers can provide us with more customer resources continuously.
Second, seize the target customers.
At first, what I need to do is to find the target customer base. Cosmetics are mainly aimed at some high-end consumers. For these women, the first thing I have to do is to find the circle where customers hang out. First, I need to get in touch. The first level is very important. Cosmetics are now marketed by WeChat. If you want to have a better development, you must send more things through WeChat to let customers know our value. Find customers, understand their current choices, understand their needs and grasp their goals. This is the first step and the key step of the work. If the communicating customer is not the target customer, there is no benefit at all, and it will only waste time and energy. In the end, the long-term communication achieved nothing, and the efficiency was very low, which was not conducive to our work. If you find the circle where the target crowd haunts, you can find more customers and get more benefits.
Third, understand cosmetics.
If we don't even know the specific efficacy of the cosmetics we sell, it will only put us at a disadvantage when communicating with customers, and it will be proved unprofessional and recognized by others. In order to gain trust, we must first make great efforts to make a thorough inventory, and understand the efficacy and ability of cosmetics clearly before we can sell them. At the same time, we can also answer customers' questions and avoid big mistakes in our work.
Cosmetics are high-end consumer goods, and there are many competitors in this line. Therefore, we need to strive to tap and maintain customers in order to achieve better performance. I will continue to work hard and create better results next year.
Personal Sales Work Summary Report 4 During my work here, I learned a lot. Next, I will introduce some viewpoints I have learned from three aspects and discuss them with you.
First, correct attitude.
In my work, I saw many problems, contradictions and difficulties. Of course, these are inevitable, but I think the main reason why these problems and difficulties can't be solved is attitude, which determines everything. People often say, "If I were who I am now, I would be …". People often just stay on this statement and don't really put it into action. How can there be a good result? The competition of liquor is more and more fierce, and there will be new challenges in front of you. What kind of attitude you take towards it, what kind of results you will get. So complaining is meaningless, and active work is what we should do most.
Second, clear objectives.
First of all, any company has its own development goals, and every employee has his own personal development goals. On this issue, I think that as employees of the company, personal goals should be unified with the company's goals. Everyone will be under pressure, but while achieving the company's development goals, they are also achieving their own personal goals.
Secondly, as I mentioned just now, we should have the right attitude and methods to achieve the goal, and actually decompose and implement the goal. Only decomposable and achievable goals are feasible goals.
Third, study.
Regarding learning, an economist once said that "not learning is a sin, learning is economical, learning by economic means, and creating economy by learning." The same is true at work. We need to constantly learn and enrich, and strive to apply what we have learned and complement each other.
These are just my superficial understandings. I hope my colleagues will give me more advice at work. Only with Qi Xin's concerted efforts can I succeed. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year.
Personal sales work summary report. 5 20__ is about to pass. It has been more than three months since I joined Gome. Through hard work, I have also gained a little. Near the end of the year, I think it is necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year.
I joined Gome Xianning 1 store in September this year. I have no experience in electrical appliance marketing, and with the help of my director and colleagues, I quickly adapted to this team. My job is a full-time salesperson of Sanyo Color TV, and it is clear that my job responsibilities are:
(1) Accomplish the monthly, weekly and daily sales tasks assigned by superior branches and directors through their own commodity knowledge and service skills.
(2) Responsible for assisting the color TV director to manage the promoters in the area under his jurisdiction, with the goal of completing the sales task and the main promotion task.
(3) Have the responsibility to urge promoters and temporary promoters to implement the company's sales policy, and have the obligation to stop, report and report the words and deeds of promoters and temporary promoters that damage the reputation of the company.
(4) Make up the vacancies in time according to the vacancies of promoters in the area under its jurisdiction and adjacent areas, so as to ensure that every customer in each area can get quality service.
(5) Operate in strict accordance with the division price instruction book to prevent illegal operation.
(6) According to the director's instructions, complete the task of eliminating models, unsalable products, prototypes and defective products from the market.
(7) Be responsible for the maintenance of sanitation, booth, storefront and landscaping in the model room (including model room cards, function cards and price tags) in this area, and ensure that all indicators in this area meet the relevant regulations of the company.
(8) Accept the company's training and strictly abide by the company's rules and regulations, words and deeds, service standards, etc. Actively and enthusiastically receive every customer, explain the product performance and warranty instructions to customers, and answer questions that customers need to know.
(9) Resolutely implement the after-sales service and out-of-store publicity assigned by the leaders.
Looking back on these three months' work, I have basically achieved a certain sales volume in line with my post responsibilities, and learned a lot of knowledge and skills in color TV sales with the help of my colleagues. Also assisted the director to complete some undergraduate tasks, which was recognized by everyone! But after all, I am a novice in the sales industry, and there are still many shortcomings. For example:
(1) Sales knowledge and skills need to be improved.
(2) Unable to complete the sales task 100%.
(3) assist the director in management, and so on.
As a shop assistant, my duty is to serve every customer well. Facing the pressure, I think more about how to increase sales. I often tell myself not to relax. The most taboo in sales is carelessness. In order to make myself full of passion, I will try to get up in the morning and smile in front of the mirror. Every time I make a deal, there is always a pleasure in it.
I've been paying close attention to the monthly sales of other brands in this store, because I believe that opportunities are reserved for those who are prepared, know yourself and know yourself, and fight every battle. I pay great attention to how other promoters sell TV sets. I think learning from salespeople is more professional and convincing. The products in the home appliance industry are changing with each passing day, especially color TV, which has developed from ordinary CRT TV to digital flat-panel TV, and then to the digital HD era. Now, flat-screen TV is gradually changing. In just over two years, there have been more than ten color TV brands, and each brand is trying its best to tap its own selling point and attack its competitors. How can we give full play to our strengths and attack our opponents' weaknesses? I have also thought of many ways and made a lot of efforts.
On the 20th, I handed in a qualified answer sheet. The business world is like a battlefield. In the unpredictable home appliance industry, I will continue to study and work hard to complete my 20__ answer sheet with a more dedicated and professional spirit. I want to encourage all my friends engaged in marketing.