According to your description, I suggest you refer to the following information:
According to the information you provided, the specific address of HP Gold Service Center is as follows:
No.268 Xiangjiang East Road, Changshu City
Tel: 05 12-5289 1303
No.58-9 Zhongshan Bypass, Kunshan City
Tel: 0512-5700713/5700716.
No.0/5, Qimen Road/KLOC, Suzhou
Tel: 0512-67538931/67538932/67543216754210/6754812.
Room B-403, Ruiji Building, No.857 Ganjiang East Road, Pingjiang District, Suzhou City
Tel: 0512-65220418/65220408
No.30-31Guantang Road, Wuling Street, Taicang City, Suzhou City, Jiangsu Province
Tel: 0512-53103718.
No.655 Jiangxing West Road, Wujiang City
Tel: 05 12-634647 17.
No.0/8, Yun Tong Road, Zhangjiagang City (Yang She)
Tel: 05 12-589 15096
Note: It is recommended that you contact them by phone before dealing with maintenance problems such as maintenance cost and cycle.
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further. More product information is available in www.hp.com.cn/800..