1, DHCP server parameter setting problems, such as the number of ARP request connections is too small, resulting in some set-top boxes can not be registered, the address is released, and the connection with the server is interrupted.
2. Check the network access layer. Check the connection quality between the set-top box and the modem.
3. The electrical components of the modem or set-top box are aging, so it is recommended to replace them.
4. Check the service bandwidth and port bandwidth of users, and test the line quality and optical power. AD: line attenuation: less than -28db, noise tolerance: greater than 18 dB, FTTH:-7 dB to -24 dB.
5. Some old user accounts are not set with MAC binding on the platform middleware, and two users * * * use the same account, resulting in mutual logout.
Extended data:
Common error code analysis
1、30005
Error message: Your account does not exist or the user account/password is wrong. Please enter the correct user account and password. If this problem occurs frequently, please contact your service provider. Troubleshooting Guide: Enter the correct enterprise account password.
2、30006
Error details: Your IPTV service has been disabled or your account is in arrears. Please contact your service provider. Troubleshooting guide: verify user information and explain the payment situation to users. If the user claims to have paid the fee, verify the user information and guide the user to check whether to use his own enterprise account.
3、30007
Error details: Service authentication failed, and the service account has been bound by other set-top boxes. Reason: The user's business account is used by other set-top boxes, and the user has replaced a new set-top box. Solution: Verify the user information and unbind the user's business account.
4. 10000? Error details: the set-top box network connection failed!
Brief description of the reasons: broadband itself is not available; Set-top box equipment problems (no power, equipment damage, etc.). ), cable connection problem between set-top box and cat (loose network cable, no connection, wrong interface connection, damaged network cable and interface, etc. );
Solution: Confirm whether the broadband is normal? (If the broadband is abnormal, it shall be handled according to the pretreatment process of broadband failure to access the Internet); Check whether the set-top box is powered on and whether the cable connection with the cat is normal; If all the above are confirmed to be normal (or unconditionally confirmed), try restarting the set-top box;
If the problem is still solved, ask the user if there is a route. Switch to DHCP mode if there is a router. If you still can't watch it normally after switching to DHCP, or you can't watch the live broadcast, contact the regional maintenance.
5、 1000 1
Error details: During the boot network access, there was an IP conflict, which prevented the connection.
Solution: please try to restart the set-top box to get the IP address again after power failure; Please check whether other devices in the home network occupy the address through static IP and change the IP address; If the above operation fails to solve the problem, please contact the area for maintenance.