If you need to make a detailed inquiry about social security, you can call this number directly and charge according to the local telephone standard. In 2003, the former Ministry of Labor and Social Security applied to open the national labor security telephone consultation service special number "12333". At present, 12333 Zhixuntong has covered 10 policy information such as endowment insurance, maternity insurance, labor relations, labor remuneration and employee welfare.
The role of telephone consultation service in human resources and social security
The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud.
At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: the lack of unified standards and norms for system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service.
12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public.