A kind of person: pinning their hopes on the phone.
Psychological counselors are not gods, and it is impossible to solve all the psychological problems of help seekers with one phone call. The hope of calling also reflects the psychological mode that the helper subconsciously doesn't want to face himself and avoid the problem. Maybe he just wants to find an emotional "trash can" to talk about and let himself relax for a while, instead of really solving his psychological problems. Some visitors feel that the consultant gave a "solution" in a few words on the phone, and come back when the effect is good. This situation does not respect the work of consultants, and another drawback is security reasons. For example, once, a middle-aged man called to say that his teenage daughter had depression. Ask what to do? I asked when and in which institution was it diagnosed? The man said: it has not been diagnosed yet. I look at the same behavior as the books on TV. It must be! What should you have told me on the phone first? I can only tell the truth: I can't make any judgment until I meet the visitor himself. Easy to make mistakes!
The second kind of person: ask the counselor as soon as he opens his mouth: What problem can you solve for me? !
Psychological counseling is a process of sincere communication between visitors and counselors on the basis of trust. In consultation, psychological counselors gradually let the clients change themselves, grow up and get rid of the pain through many professional psychological and technical consultations. The key to solving psychological problems is that the seekers should actively cooperate and trust the psychological counselor. Psychological counselors help visitors solve problems, not solve problems for them.
There are similarities between clinical consultation and clinical medicine, and there is no way for the hospital to ensure that the operation is 100% successful. This is an objective fact. Therefore, psychological counselors do not completely solve your problems, but accompany you in the process of overcoming anxiety, anxiety, fear, doubt and trauma to help you improve your problem-solving ability and improve the mental health level of visitors. Visitors will ask, if consultation can't solve things, what's the point? Isn't it meaningful to help students ease their anxiety and improve their scores in the college entrance examination? Is it meaningless to help visitors improve their marital happiness and save their marriage? Is it meaningful to help people with depression get their lives back? Is it meaningful to help a family to promote harmony?
Three types of people: chatting with consultants on QQ.
QQ chat is easy to fall into informal psychological consultation. If there is no payment, because there is no division and restriction of rights and responsibilities, both parties are more casual, and most of them gradually become small talk, which delays the other party's time, the effect is not good, and it is not good for the privacy protection of the helper. Especially in QQ, visitors will throw a very general question, such as: What should I do if I am upset recently? Then let the counselor answer, then this kind of question is the same as not saying, because the counselor cares about what happens behind the question, such as what is the "trouble" related to? When did it start? What does it feel like to be bored? Are there any exceptions? This may be related to dozens of factors. So chatting with consultants in QQ is not helpful to solve the problem.
The fourth category: Can we have fewer intersections?
Consultants' fees are based on their own qualifications, abilities, learning input costs, market demand and other comprehensive factors. Considering the dual roles of teachers and doctors, psychological counselors' bargaining behavior is that they don't respect each other's labor achievements, let alone their own performance, which also reflects their subconscious contempt for their own life value and feel that they are good enough. If individual help seekers are really in financial difficulties, they can explain the situation to the staff of the consultation center, pay part of the counseling fee first, and pay the rest in installments according to the promised repayment plan. A person must dare to take responsibility for his own life in order to be truly mature.
Some visitors still equate psychological counseling with talking and chatting. I won't go into details about this technical problem here. Let's talk about the cost of consultants. Consultants must first obtain national consultation. The cost ranges from 4000 to 1000, and the time cost is at least two years. (promoted to the second level after obtaining the third level). After obtaining the second-level certificate, you need to accept the supervision of 1~3 years, and the cost ranges from 20,000 to 8W. Some psychological cases can be accepted during supervision. Hours should exceed 100~200 hours. Whether the cases are full for 8 hours a day, the good situation is 1~2 cases a day, and the general situation is 1 cases a few days. The total time cost is 1~2 years, and the salary during the study period can only be collected according to the basic living standard. A basically qualified psychological counselor needs three to five years' investment and hundreds of thousands of study expenses (according to the standards in Central China) to work independently. (The expenses of purchasing the venue, advertising, manpower and hardware investment after employment shall be calculated separately). Even in practice, psychological counselors still need long-term psychological supervision and regular study (which will produce expenses). Some people say that some counselors charge only 80~ 120 hours, while 60 yuan, a psychological counselor in Taobao, charges only 80 ~ 120 hours. Then I can only say: I'm not sure if you are looking for a counselor. Caution is the best. Therefore, visitors are invited to respect every full-time psychological counselor who has worked hard for this cause.
Five types of people: I consulted elsewhere, but it was not good and cost money. Can you consult me before paying?
The consultation effect is related to many factors, and it is not entirely the responsibility of the consultant that the consultation effect is not obvious. If the helper is skeptical about giving it a try, it will inevitably lead to a discount in the consultation effect. People's psychology is subtle, complex and unpredictable, and psychological counseling itself is very challenging. For those who ask for help, this is undoubtedly a psychological adventure. In addition to the fear of money loss and trust in interpersonal communication, it is also possible to meet a suitable psychological counselor and start a movement to change yourself and grow your mind. The payment of psychological consultation fee itself is a part of psychological consultation, which reflects whether the helper is determined to change his own start. This just shows the visitors' understanding of psychological counseling. Take the simplest example: you can't go to a restaurant and ask for a table of dishes for you, and then pay after eating.
Six types of people: people who never make an appointment.
The job characteristics of consultants determine the appointment system. If you come to the consultation room without making an appointment in advance, you may encounter the following two situations: First, you can't find a suitable consultant, because consultants generally don't wait for customers in the consultation room without making an appointment, and most of them are the staff in charge of reception in the psychological consultation center. Second, it is also possible that the counselor is too busy with case counseling to help you at the same time. In another case, visitors who come for the first time deliberately don't make an appointment because they want to see what the consultant is doing. The establishment of this relationship is based on distrust first. Secondly, it also affects the relationship between consultation and visit.
Seven types of people: people who don't come on time on an appointment, or who break an appointment without telling in advance.
The effective working hours of a consultant in a day are limited. Because the nature of the work is one-on-one consultation, the time is relatively fixed. If the consultant comes late, it will affect the effect because of insufficient consultation time. If the time is extended, it will take up the time reserved by the next helper. Therefore, help seekers and consultants should prepare in the consultation room 10 minutes in advance. For the consultant, the temporary failure to inform in advance has already paid the time cost, so the responsibilities and rights of both parties will be stipulated in the formal course consultation, and the defaulter will bear certain economic compensation for his lateness or failure to inform. Once a visitor had to go to work during the day and made an appointment with a consultant to meet in the consulting room at 20: 00 at night. In fact, consultants usually only work until 18: 00 pm. Who wants this visitor to break his promise temporarily and not tell him in advance? The trouble caused to the consultant can be imagined. The most direct harm to the consultant also includes: if the consultant makes an appointment for a visitor after a certain day, he will not be able to receive other visitors within the scheduled time (2 hours). If the visitor fails to keep the appointment, the benefits of the two-hour work arranged by the consultant will be damaged.