2. Clear purpose: Before starting the telephone consultation, make clear what you want to achieve, so as not to waste time.
3. Ask questions clearly: Ask questions as clearly as possible so that the other person can better understand your question.
4. Listen patiently: When answering questions you don't understand, listen patiently so as not to affect communication with the other party.
5. Record information: During the telephone consultation, record the information provided by the other party for future reference.