1. If the complaint is a cost dispute, and the complaint occurred more than 5 months before the complaint was filed, other complaints and appeals occurred more than 2 years after the complaint was filed.
2. The complainant and the respondent have reached a settlement agreement and implemented it.
3. The complaint acceptance institution has accepted or handled it.
4, the people's court, arbitration institutions, consumer organizations or other administrative organs have accepted or handled.
5, does not meet the requirements of the complaint.
6. It is otherwise stipulated by national laws, administrative regulations and departmental rules.
12300 is the special service number of the telecom user complaint acceptance center of the Ministry of Industry and Information Technology. On September 9, 2020, the Ministry of Industry and Information Technology announced that it would integrate the telecom service complaint hotline and the network defect and spam reporting hotline into the public telephone platform hotline of the Ministry of Industry and Information Technology 1238 1. On the basis of 1238 1 system and communication platform, the "No.1 foreign service" is realized by integrating three government hotlines: 1238 1 and1232, and online intelligence is carried out synchronously for 7×24 hours.
12300.
In order to solve the quality problem of the complained telecommunications service at the first time, according to the regulations, the complainant should first complain to the provider of the used telecommunications service about the complaint. Telecom business operators should seriously accept user complaints and reply to users within 15 days from the date of receiving user complaints. Users who are dissatisfied with the handling results of the telecom operators or the telecom operators fail to reply within 15 days after receiving the complaint may lodge a complaint with the complaint accepting institution.
To sum up, 12300 is mainly a complaint telephone number for charging disputes. We can complain about our contradictions and problems during the dispute, and its scope of acceptance is very wide, which will help us solve our controversial problems.
Reference to the above content: Baidu Encyclopedia-12300