What does call center customer service do?

Call center customer service refers to a full-time person who is generally responsible for answering or actively dialing customers' calls and answering customers' questions, processing orders in a timely and efficient manner, constantly learning and ensuring accurate information feedback, or undertaking customer service work.

Job responsibilities: 1, responsible for answering the hotline and answering questions related to user consultation; 2. Handling customer complaints and after-sales problems; 3. Maintain and consolidate customer relations by telephone, and provide customers with the most targeted solutions; 4. Record and archive relevant information; Job requirements: standard pronunciation of Mandarin, clear articulation; Have certain communication skills; Have strong work enthusiasm and active service consciousness; Requirements: The minimum education requirement is junior high school/senior high school.