What should I ask when I have problems sending, receiving or configuring mail?

If so, please ask the Internet Service Provider (ISP) or Email Service Provider (ESP) the following questions to verify that your account is set correctly in mail. The affected products are MAC OS x 10.3, MAC OS x 10.2, MAC OS x 10. 1, MAC OS x 10.4, MAC OS x 10.6 and MAC OS x/. Mail, IPhone When you configure Mail or contact a service provider on MAC OS x or iPhone or iPod touch, this form can bring more convenience. You can print (or copy and paste into a text document) and keep this "cheat sheet" to record the settings of your email service provider for future reference. Note: ISP includes Comcast, RoadRunner, AOL, etc. ESP includes Gmail, Hotmail, Yahoo, and apple's MobileMe. My E-mail Account Settings General Settings Question Answers Remarks Full Name: The name you want to appear on the sent mail, such as Tom Clark. My email address: @. Like tomclark@example.com. My email service provider: the name of ISP or email service provider, such as Yahoo, Gmail, Comcast, AOL, etc. Answer to the question about the setting of the receiving server: account type: POP [] IMAP [] Exchange IMAP [] Exchange 2007 EWS [] (see below) Host name of the receiving server: such as mail.example.com user name: password: port number of the receiving server: authentication method of the receiving server: password [] MD5 [] NTLM [] Kerberos [] None [] Does the receiving server support Secure Sockets Layer (SSL Yes [] No [] Sender Settings Answer Remarks Sender Hostname: For example, smtp.example.com Sender Port: 25 [] 465 [] 587 [] Others: Does the Sender Support Secure Sockets Layer (SSL): Yes [] No [] Sender Authentication Type: Password [] MD5 []. NTLM [] Kerberos [] No [] Does the sending server need a user name and password: Yes [] No [] If yes, please record: User name: password: Can these settings be used through any Internet connection? Yes [] No [] If you use your ISP's own e-mail service (instead of third-party services such as Gmail), this service may sometimes be invalid when you use another Internet access point (such as a coffee shop that provides wireless Internet access). Please ask your email service provider if the settings they provide are also applicable to other networks. Note: ISP may have a second email server that can be used outside its network. You can add it to an email account in mail for use outside the ISP network. Please fill in the following "Second Sending Server Settings" as required. Second Sending Server Settings This section is only required if your provider provides a second sending server outside its network. Remarks: Outgoing server host name: such as smtp.example.com Outgoing Server Port: 25 [] 465 [] 587 [] Other: Does Outgoing Server Support Secure Sockets Layer (SSL): Yes [] No [] Outgoing Server Authentication Type: Password [] MD5 [] NTLM [] Kerberos []. Does the outgoing mail server without [] need a username and password: Yes [] No [] If yes, please record: Username: Password: Can these settings be used through any Internet connection? Yes [] No [] Note: Even if you use properly configured email settings, there may be other factors that prevent email from working properly. For more information, see "Additional Information" below. Questions specific to Microsoft Exchange 2007 (EWS) For Exchange 2007 (EWS), if automatic configuration is not enabled on the server or you are not sure whether it is enabled, you should ask or know the answer to the following question: What is my account name? What is my password? What is the name of the Client Access Server (CAS)? (Used to receive the server bar. ) What ports do internal and external servers use? Do I need to access VPN network? For information about using Exchange 2007 accounts in Mac OS X v 10.6 version of Mail, please refer to this article. Other information Even if the email account settings in the email are correctly configured, due to various factors, the email may not work normally. In Mail, select window > connect to diagnostics, and then scroll through the server list to see what external factors are affecting your email. Your ISP/ESP may have different SMTP settings for Internal ISP Network and External ISP Network. Example: Your ISP email service has different authentication methods for "internal ISP network" and "external ISP network". Note: "ISP network" means connecting directly to your ISP to access the Internet. "Outside the ISP network" refers to connecting to other ISPs to access the Internet. Your ISP is different from ESP. Solution: Contact your ISP/ESP to get the settings of two SMTP servers: one for using email on the ISP network and the other for using email outside the ISP network. Your ISP may have a policy to prevent SMTP servers from "leaving the ISP network". Example: you can receive mail from MobileMe, but you can't send mail through MobileMe's SMTP server. Solution: Contact your ISP to confirm whether it allows you to connect to email service providers (such as MobileMe) outside the ISP via SMTP. Your ISP may completely block SMTP. Example: You can receive e-mail, but you cannot send e-mail to any SMTP server through SMTP. Solution: Contact your ISP to confirm whether it allows you to establish an SMTP connection. When you are not in the network, ISP/ESP may not allow you to connect to their own SMTP server through SMTP. Example: When you are connected to the ISP's network, you can only send e-mail through the ISP's SMTP server. When you connect to the Internet through another ISP, you can't send e-mail through that ISP's SMTP server. Solution: Contact your ISP to confirm whether it allows you to connect to their SMTP server when using another ISP. Alternatively, use another SMTP server that allows you to access ESP, such as MobileMe. Your ESP may have different settings for different physical locations. Example: Your region may require different location settings. Solution: Contact your ISP to check whether the email settings in your area are correct. Your ESP may have deactivated your email account or changed its password, or there may be a problem with the email server. Example: Your account is set correctly, and you have checked other schemes, but Mail still doesn't work properly. Solution: Contact ESP and make sure that your account is active, that you know the password of the account (or reset the password), and that the email server is up and running. For gmail.com, click this link and try to unlock your Gmail account using the Gmail Unlock Verification Code tool. Please contact your ISP and/or ESP to ensure that none of the above external factors are involved. -Important: The third-party websites and products mentioned in this article are for reference only and do not represent Apple's suggestions or approval. Apple is not responsible for the selection, performance and use of information or products found on third-party websites. Apple provides this function only for the convenience of our users. Apple did not test the information on these websites, nor did it declare its accuracy and reliability. Using information or products found on the Internet is always risky, and Apple is not responsible for it. Remember, third-party websites are independent of Apple, and Apple cannot control the content on these websites. For more information, please contact the supplier.