Speech by high-speed toll collector: love and dedication +0
Good afternoon everyone!
Someone once said that a smile is the most beautiful language in the world. On the journey of life, the best pass is to smile. Smile is the emotional transmission between people. When you give someone a smile, others will think you are an educated person. Just a smile can establish a good image of civility and politeness. Besides, people who smile often are always the closest to success. There is such an ugly man who started selling insurance at the age of forty. During his six months as an insurance salesman, he didn't sell an insurance policy for his company. He has no money to rent a house, eat or take a bus. But when God gave him suffering, he also gave him another kind of wealth, that is, he learned to smile. He smiles at everyone he meets, no matter whether the other person cares or smiles back, he is always so sincere and sincere. Finally one day, a rich man became interested in his smile. The rich don't understand why a person who doesn't have enough to eat is always so happy. So the rich man offered to treat him to a big meal, but he refused. He asked the rich man to buy one of his insurances, so he made his first achievement. He is the original, the insurance salesman signed the largest insurance policy in Japan's current history. His smile is called the most successful smile in Japan. Yuan said: There are thousands of roads to success. Smiling is just a way to help you succeed, but it is also an indispensable way. This story tells us that if we give others a smile, success will gradually approach us. Therefore, a smile is contagious, and one smile often brings another smile, which enables the two sides to communicate and establish a friendship and harmonious relationship, which is very important for those of us who are engaged in the fee-based service industry. What I want to say today is that the civilized service of toll stations starts with a smile!
For toll stations, although the charging work is the center, as a window industry, the construction of professional ethics is also very important, and the two complement each other to better do the charging work. Although we are just ordinary toll collectors, I know that our position is small and our influence is great. Our every move, every word and deed affects the public's views on the work of toll stations. Therefore, we should use our smile and sincerity to provide civilized service and beautify our charging window. How can we do a good job in civilized service? In my opinion, this requires every employee to have a good attitude and a correct attitude. Civilized service can't be a mere formality, superficial, indifferent and indifferent, let alone cynical. We should treat every driver and passenger sincerely. If we can take care of each other, understand and understand the hard work of drivers and passengers, and sincerely send a word to drivers: Hello, you have worked hard all the way! Let the driver feel the fun of going out and the warmth of returning home. I think that will definitely solve all the unhappiness. As long as we implant civilized language into drivers' minds and truly let drivers and passengers feel our civilized service, then we will certainly receive satisfactory results! As long as you really pay, why worry about not getting the true feelings in return?
Of course, we have to face all kinds of drivers and passengers every day. It's easier said than done. Charging is a repetitive, simple and boring process, but what makes our toll collectors feel hard is not the unchangeable procedure, not the hot and cold summer environment, but sometimes drivers deliberately make things difficult and make trouble without reason, which makes people angry. But because they know that their words and deeds represent the image of expressway, they can only submit to humiliation and politely explain and dissuade them. But sometimes our efforts are not understood and respected. Some time ago, due to road construction, the entrance of Shilin Half River was closed, and all cars had to pass through Yiliang Station, so our workload suddenly increased. Only two entrances are open, which is far from meeting such a large traffic volume. I was on the early shift that day, and soon after I took over, the traffic was getting bigger and bigger, and there was a long queue of vehicles. While I was busy issuing cards, a bus drove to the toll window. I just said: hello, please wait a moment! The driver swore impatiently: people like you are still working here, so you might as well go home early! He said that I had delayed his time and wanted to complain about me or something. I was puzzled at that time, but I patiently explained to him: I'm sorry, master, the traffic jam is due to road construction. But he didn't listen at all, just kept cursing. Finally, under the persuasion of Neibao, he left swearing. Seriously, at that moment, I really realized what is unfair, what is not respected and what is not understood. Tears of injustice swirled in my eyes, but I held back. I think personal enmity is nothing. Never make a scene with the driver for a quick talk, which will affect our civilized image. What's wrong with letting unreasonable people vent their dissatisfaction? Since I have chosen the post of charging work, I have to undertake these regular things. There are many such things, and gradually I have learned to smile. No matter how noisy the other party is, I keep a calm mind and explain patiently with a smile. Smiling has a function. For opponents, smiling is generous. For those who have hurt themselves, smiling is tolerance; To strangers, a smile is communication. Therefore, if we take smiling as a habit in our daily work, we can eliminate many unnecessary grievances and resolve many unnecessary disputes in advance. As long as we regard the driver as a friend, we will naturally give him a knowing smile. Always keep a good attitude, and smile service will become easy.
People who smile will always be rewarded, and people who don't smile are like the sun on a cloudy day-gloomy, powerless, hopeless and full of vitality. Smile is a ray of sunshine, which can penetrate dark clouds and warm the earth and creatures. There is a poem that says: smile, oh, smile, as long as you smile, life is full of laughter. Smiling is a positive attitude towards life and the shortest distance between people. In the situation of accelerating pace of work and life, as a toll collector in expressway, only by giving back a smile as the best gift to past drivers and passengers can we provide an inexhaustible source of strength for our service and create more benefits for our toll collection work.
Dear colleagues, don't bother your life at work! Let's smile from now on and let a sincere smile activate our work and life! You will find that smiling is so easy and charming! Let's smile to make our windows more beautiful and make way for people's images to be more perfect.
Thank you!
Speech by high-speed toll collectors who love their posts and are dedicated to their work II
Dear leaders and colleagues,
Hello everyone!
I, _ _, am years old, and work as a toll collector in the _ _ substation of the main station of the mining area. I am a quiet girl with infinite passion in my heart. I have devoted my efforts and enthusiasm to my work, and I love the job of toll collector. The topic of my speech today is: Let youth shine in the post.
Youth, good times. Youth is the flower season of life and the spring of life. It's beautiful, but it's short. Youth is the most precious wealth in everyone's life. When it belongs to us, we should cherish and cherish it. Our younger generation is the future of our motherland and the hope of our nation. We should study hard, make continuous progress, find our own life coordinates, our own beautiful stage, show our talents and make great achievements, and be the masters of our lives.
Radio and television is a promising sunrise industry. Every time I think that my name can be closely linked with radio and television, and I can contribute to the prosperity and development of radio and television through my active efforts and hard work, I feel incomparable glory and pride in my heart. I think my work and life are full and meaningful.
Let youth shine in the post. The work of the toll collector is ordinary, but I don't think it is insignificant or dispensable. Love is the best teacher. I study the toll collector's business hard and participate in the business study organized by the company. I always listen carefully and take notes. In practical work, I carefully operate to reduce or even eliminate mistakes; Whenever the company's new marketing policy comes out, I find reading and learning at the first time until I master it skillfully.
Let youth shine in the post. The business hall is the window to serve users, and the words and deeds of the toll collectors reflect the civilized image of the company. I insist on dressing neatly and appropriately at work, using "cross" polite language, so that users can greet each other and walk away, and treat each user warmly and thoughtfully. I have truly established the service concept that users are God, which has been recognized and praised by users and won a good reputation for the company.
Let youth shine in the post. As long as it is necessary for work, I will bravely shoulder the heavy burden, regardless of the position. The toll collector in the mining area charges a fee every day to handle business (such as installing new clothes, changing planes, reporting to stop, etc.). ), accept users' inquiries, complaints, deposits, set-top box debugging, etc. And the work is stressful and cumbersome. However, in order to straighten out the business halls of each station in the mining area and standardize the management, the leaders of the main station of the mining area arranged for me to be a part-time accountant. I did not refuse, and tried my best to do this work well. I feel very satisfied and sweet to be able to make more contributions to the company's operation and management and fulfill more responsibilities.
Leaders and colleagues, only when our youth is integrated with the progress of life and society, the prosperity of the motherland and the great cause of national rejuvenation can we play the strongest voice of life and the times.
Let our beautiful youth shine in the post and shine in dedication!
High-speed toll collectors' dedication speech 3
Dear judges, leaders and friends,
Hello everyone! The topic of my speech is the story of a driver and a toll booth.
On the expressway line thousands of miles away, every small toll station has a touching story, which is related to the true feelings of our toll collectors and drivers. It is in this small booth that we constantly feel their conscience, enrich their thoughts and sublimate their emotions with sincerity and dedication. Whether it's bitterness or joy, resentment or hatred, injustice or bitterness, everything disappears with the rolling traffic. Here, I want to tell you a story about a bus driver. A true story about him and Yongxing Toll Station.
My name is Zhuang. I am 37 years old. I come from Yongxing Town, jingshan county. I started building cars in my teens, from tractors to agricultural vehicles, from agricultural vehicles to buses, and from buses to buses now. I changed a few cars, but my thoughts have been deeply rooted for decades. I remember that it was a day on 1993, and workers were busy setting up a small pavilion and a long railing near Yongxing Road Ban. Finally, I understand that there is a price. As you all know, I am from Yongxing. Can I stop at my door to charge? Every time I pass the pavilion, the toll collector who throws the railing walks slowly, and I swear, or I rush over if I am unhappy. That was more than ten years ago. If it were now, I wouldn't do that anyway!
1995, this humble station moved to Balitu Development Zone, and one hall became three halls. I also changed buses for passenger transport. Later, with the assistance of the local government, the monthly ticket was uniformly handled. Although it's different from before, I've always been driven out of my post or deliberately found fault, but I always feel that the money is unreasonable in my heart. Other drivers may have the same idea as me and don't understand this kind of charging behavior at all. So I often see them lift the bumper and leave, see them reach into the window and hit the toll collector, and even hear someone smash the toll booth. But I see that our toll collector always smiles and explains over and over again.
In _ _, I changed a bus from Jingshan to Hankou, and it happened that my niece also transferred to the toll booth. With relatives in the station, it should be said that it is "taking advantage of the moon first", but it turns out that I am wrong. My niece is very upright. Every time she comes to work, she looks like she doesn't know me. According to the rules, she must pay. I am angry in my heart, but I can't help but give her face. One day, she was a guest in my house, and I criticized her with wine. She told me gently that highway construction is a huge capital investment project. Our country doesn't have much capital investment now, so we can only rely on loans. Now we set up toll stations to raise money to build more expressway. What's the point of charging if she waives my fees and everyone waives them? When will this rotten road be repaired? Then she told me about her grievances and bitterness since she went to work at the toll booth. She said that she looked at the small booth, sat for hours a day without saying anything, and explained to the shopkeeper every day, smiling, being "civilized, smiling and wronged" and "calling back and scolding". As an elder, can you think about our toll collector?
A word from my niece is better than driving for ten years. I suddenly realized that we often complain about uneven roads, not wide roads and fast cars. In fact, my niece's job is to create a safe and fast road for our driver friends.
It's _ _ in an instant, and my niece's words are true. The Zaodang Highway began to be completely rebuilt. In, asphalt was paved, and the toll station was moved from Balitu to Chang Qu Village, Yongxing Town. According to my niece, Yongxing Toll Station has been fully modernized, the station pavilion has been rebuilt, new office buildings have been built, monitoring equipment has been installed, the management is more standardized, and the civilized service level is higher. A provincial civilized toll station will be created.
I'll believe that when I see it. When I passed the toll booth again, I had another observation: the newly-built office building stood tall and straight, and the courtyard was tree-lined and orderly. The station pavilion is magnificent, the layout in the pavilion is brand-new, and the girls and boys at the toll booth are all smiling. The voice of "Master, you have worked hard" makes people feel tired, and the gentle reminder of the broadcast voice makes people feel warm. One day at noon, I saw my niece waiting in line for duty. ...
April 65438, 2003 is a day I will never forget. At noon that day, I was full of passengers coming back from Hankou and passed the Yongxing toll station as usual. As I approached the window, I vaguely heard someone calling outside the car. A comrade in his thirties ran over and told me loudly that there was smoke at the back of your car and Mars was already flashing! As soon as I heard this, I quickly drove out of the crossing and stopped. As soon as the passengers heard that there was a fire behind them, they immediately panicked and rushed to the door. When I tried to open the car door, I found that the electronic control system could not be started, probably because there was a fire behind them, which burned out the circuit. When I finally opened the left front door and jumped out of the car, the comrade (later I learned that it was the stationmaster Zhang Jiangping) was spraying a fire extinguisher at the rear of the car, and other toll collectors ran to the rear with pots; Some people helped the passengers get off at the left front door and dispersed them to a safe place ... The scene at that time made me scared to think of it. If it is not found and put out in time, the consequences will be unimaginable!
High-speed toll collectors' dedication speech 4
The moment I put on this suit, I felt deeply proud and proud, and at the same time I felt a great responsibility on my shoulders. Therefore, from the moment I took up my post, I made up my mind to be a qualified and excellent toll collector. This year, our bureau first implemented the toll collector assessment system in our station. During this period, I worked in unity and cooperation, striving to be a "star" to create excellence, working hard, being highly responsible, and working in strict accordance with the assessment criteria. I was rated second in January and third in February, and my efforts were affirmed and reported by the leaders. The implementation of toll collectors' assessment embodies the principle of "equal pay for equal work, rewarding the superior and punishing the inferior", which greatly mobilizes the work enthusiasm of our toll collectors. Let me briefly describe my feelings and experiences.
The implementation of the assessment system broke the lazy idea of "eating from the same pot" for the first time, and put forward the concept of "equal pay for the same post and performance linkage", which reflected the effective combination of incentive system and restraint system, fully mobilized the work enthusiasm of the majority of toll collectors and improved the service level. The system regularly conducts comprehensive assessment on toll collectors and classifies toll collectors with different ideological and professional levels. Therefore, in order to realize an ideal and get the corresponding salary, we need to start from every detail of our work, correct the attitude of charging, abide by work discipline, master business knowledge skillfully, improve business skills, and give play to the spirit of unity and cooperation. However, to be an excellent toll collector, we must set high standards for ourselves. In order to master the business quickly, I humbly ask my peers and never let go of any available study time. In the past three months, many troubles have made remarkable achievements.
If civilized service is an important factor in toll station work, then civilized language is the most important. Effective use of civilized language can improve our service quality and further establish the window image of toll station. Therefore, civilized service and enthusiastic service account for a large proportion in the assessment. Every day, all kinds of drivers and passengers in the cotton team are really easier said than done, but if we can look at each other, understand the hardships of drivers and passengers with "heart", sincerely send them a blessing, smile at the young, be kind to the old, give in to arrogance, help those in need, be sincere to opponents and be patient with inquirers, we will certainly be able to resolve all unhappiness and solve all kinds of problems satisfactorily.
Keep in mind the code of conduct at work, strictly abide by work discipline, don't be late or leave early, adjust your mentality before work, don't bring unpleasant emotions to work, and at the same time get rid of your lazy mentality. From pre-job rectification to laid-off resettlement, each step should be carefully completed in strict accordance with the operating procedures, and the previously neglected details such as dressing up before work, cleaning up after work, and caring for charging facilities will become later habits, and strive for perfection under the hierarchical system.
As a part of assessment, business knowledge examination is one of the key points of class placement. I made a reasonable study plan according to my schedule. In order to achieve better results in business assessment, I systematically summarized, recited and understood my business knowledge. The toll collection team is a United collective, and the toll collection itself is a highly cooperative industry. Therefore, in order to achieve better results in the work, not only individuals are required to have a good professional attitude and skilled business skills, but also teams are required to have good cohesion. In daily work and life, I take the initiative to unite my colleagues, not self-centered, we work together, unite and help each other in life, which not only creates a good.
Dreams come along in struggle, experience comes along in exploration, and unity comes along in cohesion. It is the love and dedication of our road people that shortens the distance of dating and communication, facilitates the embryonic form of dating, and provides a strong guarantee for socialist economic construction, thus beautifying the beautiful rivers and mountains of the motherland. Happiness comes along with love and dedication.
High-speed toll collectors' dedication speech 5
Dear leaders, judges and comrades,
The topic of my speech today is-I have responsibilities in my heart, but there is no room for implementation.
Responsibility is a word we often say, and it is a familiar word. So, what is responsibility? Everything in the world has a responsibility, and the sun rises and sets every day, which is the responsibility entrusted to it by nature. The Yangtze River is rolling from west to east, wave after wave, which is the responsibility entrusted to it by the mountains; "Everyone is responsible for the rise and fall of the world" is a kind of responsibility, and "worrying about the world first, and enjoying the world later" is a kind of responsibility; It is a silent responsibility for expressway to extend all the way and not refuse the heavy burden; Our high-speed toll station staff are not afraid of hardships, guarding day and night to ensure unimpeded, which is also a responsibility! Responsibility is to bear the pressure, do what you should do and carry out the sacred mission to the letter! As toll collectors in expressway, they are responsible for enforcing traffic collection laws and regulations and serving the smooth flow of expressway. They should also strengthen their sense of responsibility, improve their execution and complete all tasks without any excuse.
At this moment, I think of "No Excuses" by the American writer Faircap. "Don't make excuses" is an important code of conduct pursued by the United States Military Academy at West Point, which has become the internal pressure and motivation to push every student to complete the task as much as possible, and has become the fundamental concept to improve execution. As the saying goes, "Thought is the forerunner of action and the guide of behavior". Strengthening the sense of responsibility and establishing the concept of not looking for any excuse to complete the task is the premise of improving the execution. Without a sense of responsibility, implementation will become empty talk; Lack of responsibility, behavior will drag on; If you have a responsibility, you will take the initiative to implement it. Therefore, it is of great significance to have a strong sense of responsibility and sacred mission. The scientific development of the motherland is inseparable from our responsibilities; The healthy operation of expressway cannot be separated from our responsibilities; The safe driving of large and small vehicles is inseparable from our responsibility; The happiness and health of thousands of pedestrians in Qian Qian is not our responsibility!
I am an ordinary toll collector. Although I can't grow into a towering tree and become a pillar, I might as well be a green leaf to set off the autumn fruit. Although we can't accommodate hundreds of rivers with a broad mind like the ocean, how can we not become a drop of rain and hold nectar for the road that breeds us? Although we are not blessed, why not implement various policies and make more contributions to the safety and smoothness of expressway? ! That's what I thought and did.
As the saying goes, "Without pressure, there is no motivation." In my work, I firmly established the competitive consciousness of striving for perfection and not wanting to lag behind, emphasized myself, strengthened the sense of responsibility, fully implemented various charging policies, strictly implemented the automatic charging operation process and charging standards, and paid the toll income in full and on time; Strictly abide by the post responsibility system, carefully check the vehicle information, find vehicles that violate the rules, evade fees and have traces of accidents, report them in time, earnestly perform their duties, strive to make outstanding achievements, and establish a positive and courageous youth image.
"don't do it because of small goodness, don't do it because of small evils." Details determine success or failure, and also affect the effect of implementation. Charging work should not only deal with all kinds of passers-by, but also collect money and manage money. A cold service may affect our good image of high-speed people; A punctuation mark and a decimal point may also cause mistakes in work; Losing a document may lead to passive work, so I pay special attention to details. Every time I go to work, I wear standard clothes and correct my appearance. When drivers encounter problems, I will serve them warmly and answer them patiently. Carefully fill in the toll collector's handover record, checkout voucher and various quality records, and carefully keep the work utensils and various tickets and documents; At the same time, clean up the sentry box in time, arrange and place items at any time, and strive to create a clean and comfortable working environment to ensure that every system is implemented.
Responsibility is a kind of love, the mother's responsibility to her children is maternal love, and the employee's responsibility to work is called loving the post. Only by loving their jobs and being dedicated can they have a strong sense of responsibility and a high degree of execution. Long-term charging work has enabled me to establish a sense of dedication and happiness, unite and cooperate with colleagues around me, work hand in hand, and strive to achieve my work goals. In the face of stormy weather, I stick to my post; In the face of a cold and fever, I insisted on finishing the night shift in the long night; In the face of difficulties encountered by colleagues, I enthusiastically help and solve problems; In the face of the tasks assigned by the leaders, I adhere to the principle of "difficult to complete, no difficult to complete" and carry it out unconditionally and without excuses.
The responsibility is glorious and arduous. She can not only bring us heavy gains, but also create brilliance for our cause. Xunzi said, "You can't take the Wan Li Road without accumulating steps; If you don't accumulate small streams, you can't become rivers and seas. "Thousands of trickles converge into a rolling river, and thousands of employees unite to form a huge force." A journey of a thousand miles begins with a single step ",colleagues and friends, let's take the responsibility to heart and start from bit by bit;" Start with love and dedication; Never start with any excuse! Let's work together to strengthen our sense of responsibility and improve our execution! Expressway stretches out in front of us, bearing our brilliant tomorrow! thank you
5 articles about high-speed toll collectors' dedication to their posts;
★ A selection of five speeches about love and dedication.
★ Five speeches based on one's duty and dedication.
★ A collection of five latest dedication poems.
★ Five speeches by workers who love their jobs and are dedicated to their work.
★ Select 5 examples of dedication.
★ Five Lectures on Love and Dedication
★ Five selected latest dedication speeches.
★ 5 excellent model articles for ordinary employees' dedicated speeches.
Don't forget your five speeches about love and dedication.
★ 5 minutes dedicated speech, 5 essays