12368 is the judicial information public service number determined by the Supreme People's Court and widely used in the national court system. 12368 takes the public and participants in litigation as the service objects, static information such as litigation process and litigation knowledge consultation and dynamic information such as case trial and execution as the service contents, and telephone access, voice, SMS and fax as the service methods to provide services and convenience for the public to participate in litigation activities.
The parties and agents ad litem can call 12368 during working hours to inquire about whether the case is accepted, the members of the collegial panel, the court session time, the progress of handling the case, the handling results and other information. You can also consult procedural questions. You can also query 24-hour case information through the self-service system. 12368 also provides litigation-guided self-help inquiry and manual consultation services to the public.
Main business:
1, case information query, to help query whether the case file has been transferred to the intermediate people's court, whether the case has been filed in the intermediate people's court, the progress of the case, payment and other related information;
2. Assist in contacting the court staff, provide the office phone numbers of the clerk and relevant judges, and convey the appeal to the court staff through messages;
3. Provide litigation guidance and answer general procedural legal questions, such as prosecution, appeal, retrial and fee refund.
The work of litigation service hotline is becoming more and more perfect and mature, which has played an important role in justice for the people, judicial openness, litigation service and trial assistance.
Interim Measures for the Administration of Judicial Service Platforms 12368 Article 11 Acceptance scope of judicial service hotline:
(a) information inquiry, to verify the identity of the parties, to inquire about the acceptance of the case, the case number, the time and place of the court session, the judges in charge, the progress of the case and other information that can be disclosed according to law;
(two) contact the judge, provide the contact information of the judge for the case being tried and executed, submit the litigation materials through the mailbox of the convenience service hall, inform the judge through the work order according to the requirements of the parties, and convey the information of the parties;
(three) legal advice, common legal issues such as the jurisdiction of courts at all levels, filing conditions, litigation costs, trial limits of cases, and judicial assistance;
(four) complaints, complaints, reports of violations of law and discipline, and opinions and suggestions reflected by the parties shall be promptly transmitted to the responsible departments, and the relevant departments shall reply to the parties after handling them;
(five) to supervise, the parties to the complaint telephone, especially the repeated calls, should be promptly transferred to supervise and reply within a time limit.