If the railway operation is interrupted due to natural disasters, the train will stop all the way, or stop halfway and turn around.
The overall shutdown within 30 days, according to the following provisions.
(1) at the originating station.
1. When passengers request a refund, all tickets will be refunded.
2. When the railway transport enterprise uses other trains or arranges for the original train to return to the starting station, all the tickets will be refunded.
(2) If the passenger stops at the midway station, the difference between the received fare and the interval fare will be refunded. However, extra tickets and used tickets will not be returned.
(three) after arriving at the station, the railway transport enterprise will transport the passengers to the station by other trains, and the passenger tickets will not be returned. However, when the rescheduled train class and seats are higher than the passengers' original train class and seats, the fare difference will not be replenished; When the train class and seat are lower than the original ticket, the fare difference between the changed sections will be refunded.
(4) The intermodal tickets purchased by passengers the day before the train stops (inclusive) shall also be handled according to the above provisions.
(5) In case of the above situation, the station where the train or passenger departs will issue a passenger record for the passenger, and the passenger will refund the ticket according to the relevant provisions on cross-border high-speed rail refund.
Extended data:
When the train stops all the way, go through the refund formalities:
If the paper ticket has not been exchanged, the ticket can be refunded directly at 12306 website or station window within 5 days (including the day) after the ticket refund notification SMS is sent; If the ticket has been exchanged for a paper ticket, the ticket can be refunded directly at the station window within 5 days (including the day) from the time when the refund notice SMS is sent out; There is no handling fee for refunding tickets.
China Railway 12306- How to deal with the transportation interruption caused by railway responsibility and natural disasters when the train stops all the way, stops halfway, turns back halfway and detours?