The second step of life insurance:
Click product registration on the WeChat menu, and product registration is required to make an appointment for maintenance.
Wechat menu enters the service center, and according to the product model, you can apply for personal maintenance with SN code.
Detailed operation process introduction:
1, product registration before repair.
2. Enter the service center and select the maintenance appointment according to the product model.
3, according to the product model
4. Check the warranty policy terms.
5. Fill in the product information to be repaired. Please pay attention to whether you are a noble hall of fame user.
6. Select the fault type and fill in the nearest maintenance network.
7. After approval, please make an appointment for express delivery and upload the express delivery number in time.
8. You can check the maintenance progress in the maintenance appointment record.
Personal insurance tips:
① How to check the warranty progress?
Before this, please confirm that your after-sales products have been signed by the designated maintenance station for at least 5 working days;
On weekdays, please consult the manual customer service directly in the WeChat backstage of the Machine Friends Association;
2. What should I pay attention to during maintenance?
A: When the HOF products are sent for repair, please express the products you need to sell after receiving the WeChat reminder (fill in the express number) (the HOF products can be paid on arrival); For other products, please make an appointment for maintenance, and then express the products to be sold after receiving the WeChat reminder (fill in the express number);
B: When sending products with personal warranty for sale, you don't need to send the accessories/original packaging back (because it can't be returned as it is), but you must package the products for sale to avoid other damage during the express delivery.
C: When sending after-sales products, please briefly describe your product failure.