Time flies like a shooting star when summarizing the internal work of pharmaceutical companies. I hope I can seize this short moment. Unconsciously, I have been in the * * pharmaceutical company for a month. Looking back on my work during this period, I make the following summary:
First, the change of ideas.
Concept can be said to be a relatively fixed thing, and a person must go through a long-term ideological struggle to change his original concept. Although sales are one thing. However, different products face different adaptation groups and different consumer groups. Different companies have different sales models. We must change from passive work to active customer development and many other ideas.
Second, the implementation of post responsibility
As a salesman, his job responsibilities are: 1, doing everything possible to accomplish regional sales tasks; 2. Strive to complete the requirements in the sales management measures; 3. Be responsible for strictly implementing all procedures of products; 4. Actively and extensively collect market information and report to leaders in time; 5. Strictly abide by the company's rules and regulations; 6. Have a high degree of professionalism and a high sense of ownership; 7, complete other work assigned by the leadership. Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I have been engaged in business, I have been taking my job responsibilities as the standard of action, starting from bit by bit in my work, and strictly demanding that my actions conform to the terms of my duties. First, I can start with product knowledge, carefully analyze market information while understanding product knowledge, and make marketing plans in time. Secondly, I often communicate frequently with sales staff in other regions, analyze the market situation, existing problems and countermeasures, so that in my daily work, after receiving the tasks assigned by the leaders, I actively start and finish the tasks on time on the premise of ensuring the quality of work.
Third, clarify the task objectives and strive to complete them on time with good quality and quantity.
At work, I have always known that only the superior-subordinate relationship, both internal and external alike. I must not be careless or negligent in the work arranged by the leaders. When accepting the task, on the one hand, I should take the initiative to understand the intention of the leader and the standards and requirements that need to be met, and strive to complete it ahead of time within the required time limit. On the other hand, I want to actively think about and supplement the marketing model.
Fourth, the current market analysis
Cloud has only one customer working in Kunming. Take three goods in March; Get three goods in August. Tiopronin injection Kunming and Guizhou Plateau are economically backward. But the market potential is huge. Generally speaking, Guizhou market is developing better than Yunnan market. Yunnan market: customers of cefixime chewable tablets produced by * * * * ate two tablets in March. Guizhou market: Cefoxime chewable tablets have three customers in Zunyi, Guizhou, and tiopronin injection has customers in Taiyi, Kang Xin, Minsheng and Zunyi respectively. Among them, the cumulative annual sales volume of Kang Xin in Guizhou reached 14, but the sales volume in other regions was not satisfactory. Judging from the above sales data, Yunnan is basically a blank market. Cefexoxime chewable tablets are basically blank in Guizhou. Tiopronin occupies less than one-third of the market share in Guizhou. Judging from the economic and market norms of the two places, Yunnan has an advantage over Guizhou. From the product structure, cefixime chewable tablets go to the terminal. Tiopronin injection and betaxolol hydrochloride eye drops can only be used clinically. (All clinical varieties need to win the bid when they enter the hospital, and the early development time is long). The situation is also quite grim.
Five, next month's regional work plan drug sales summary.
1, for old customers and regular customers, we should always keep in touch and do a good job in customer relations.
2. While having old customers, we should constantly obtain more customer information from various media. (suggestion: all ways to contact the outside world are ok; Such as qq, universal communication, e-mail)
3. If you want to have a good performance, you must strengthen your business study, broaden your horizons, enrich your knowledge, adopt diversified forms, and combine learning business with communication skills.
Six, this year, I have the following requirements for myself.
1, more than 2 new customers are added every week, and there are 3 to 6 potential customers.
2, weekly summary, big knot once a month, see what mistakes in the work, timely correct next time.
Before meeting the customer, you should know more about the customer's status and needs, and then make preparations, so that you may not lose this customer.
There should be no concealment and deception from customers, so there will be no loyal customers. On some issues, you and your customers always agree.
We should constantly strengthen our business study, read more books, consult relevant information on the Internet, communicate with our peers and learn better methods and means from them.
6. Work attitude towards all customers should be the same, but don't be too modest. Make a good impression on customers and establish a better image for the company.
The above is my work plan for this year. There will always be all kinds of difficulties in work. I will ask for instructions from the leaders and discuss with my colleagues to work together to overcome it. Make your greatest contribution to the company.
20** years will soon pass, so I'd like to take this opportunity to sum up my work in the past year and make a New Year's plan. First of all, thank you very much for your support and help to our work. I want to thank the leaders with warm applause! Thank you!
Is this period of alternation between the old and the new the end of the year or the prelude to the new year? Is it the end or the beginning? It doesn't matter. The important thing is: the old year has experienced so much, loss and regret; I have gained and enriched ... and I still have a dream in my heart for the new year.
Let me give you an example. It was very hot in summer when I was in the hospital on business. I used to bring them a watermelon and other fruits every time I went. It was a long time later. They said, Xiao Tao, don't be so polite next time you come, but I saw them eating watermelon, so I had to look for a knife everywhere. I used to eat only every time. Anyway, I took some when I got it. I thought, why not bring them a knife every time I buy watermelons? Later, I went. Since then, I have become a frequent visitor to their place, and I don't have to buy food every time. I have some food myself. Kill two birds with one stone, although it is only a small matter, but it is a big deal for them! The fourth mouth is to think of seeing, so in the end, we must say it. People always like to listen to nice words. You can say a few more words, but he feels comfortable psychologically. I'm going to be verbose here again. For example, we often go to other places and bring the local specialties in buy buy back to important customers. As for how to say it, I don't think I will say it. Everybody knows that.
I remember that every time I went to the pharmacy department of the hospital, I didn't go empty-handed. Even if I have a bottle of drink, I must take it with me, because buyers like these little things very much. I basically go once a week, but every time the director is here, she doesn't want it or give me anything good. Although I said I didn't want it, I took it in the end. I went there again a few days ago and didn't know what to buy. I heard a friend say that there is a good shop in Ningbo to buy Huangyan oranges, so I ran over and bought two boxes. I went in when the director was here. He said if you do this again, don't come next time. I take it as a token of my gratitude, chief. I went to Taizhou to bring you some Huangyan oranges, which are very good. You can take them back to enjoy it. Not often. I'll call you if anything happens, or you can call me.
Whether what he said is true or not, I feel much better psychologically. I will dare to communicate with him next time. Last time I went back from Xiaoshan, I brought her two boxes of dried radish. Sometimes these lies are also white lies. I can't help it, for work! Now I'm a handyman. I usually send messages to customers when I have time. Some words can't be expressed in words, so it is better to express them in words. Under what festivals and greetings, a dime of information may have unexpected results. At Christmas, I sent a message to all my customers. Although only 30% of my customers have replied to me, I am already very satisfied. Finally, it was almost the fifth time, that is, the first five times. If you want to do it, you must make persistent efforts. If you succeed, failure is not terrible. I remember reading a sentence from a successful person. Strong, dedicated power to cheer for yourself; A person's life can't be smooth sailing, so from the moment you have self-awareness, you must have a clear understanding. There must be ups and downs in a person's life. It is absolutely impossible to have a good day every day and a good year every year. So when we encounter setbacks, don't be surprised and depressed. But try to take it for granted, and then treat it calmly and solve it.
Although I haven't made great achievements in my work in the past year, I have summed it up and learned it under the leadership of the leaders. In the new year, I want to make use of the skills I have now. I hope that with the support of leaders and everyone's help, we can make a plan to develop some new products for ourselves while completing the sales of our main products. At present, the hospital I am doing is understandable. I will keep a certain amount of sales and try to increase sales. I will try my best to develop what my hospital has not developed as soon as possible.
I hope that in the new year, with the support of leaders, for individuals and for the company, let's go up a storey still higher together. Dear friends who are fighting in the front line of medicine, don't feel at a loss for the difficulties they are facing at present, but believe in their own efforts and create a brilliant tomorrow. Today, the young talent is showing sharp corners, and tomorrow is the lotus fragrance flying all over the pool!
The year's work has ended, and we will continue to work hard in the coming year. This is a question that we have been unable to refuse. This is our summary at the end of the year. Every year has its own progress, every year will have its own growth! I believe everyone will achieve the most complete success in the new year!
The back office work of pharmaceutical companies is a comprehensive coordination and comprehensive service work, which has the function of left-right coordination and internal and external contact, and pays little attention to back office work. It is necessary to complete routine routine work such as affairs management, document processing, comprehensive situation, filling in reports and drafting documents, and to complete the work temporarily assigned by leaders, make suggestions for leaders, actively play the role of staff assistants and assist leaders in all aspects. A qualified office worker must have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude, a high political quality and professional ability, familiarity with business and office work, extensive knowledge and reasonable knowledge structure, rigorous and capable work style, hard-working professionalism and indifferent ideological realm of fame and fortune. Combined with four years of back office work experience, I want to talk about some understanding.
First, strengthen five kinds of consciousness and adapt to backstage work as soon as possible.
The first is political awareness. In the back office, we should be a good broadcaster to publicize the party's principles, lines and policies and cultivate a keen and unique political consciousness. It is necessary to strengthen the study of political theory, constantly improve political literacy, firm the correct political direction, and always maintain a high degree of ideological consistency with the CPC Central Committee. At the same time, we should be politically sober, be good at grasping the essence of things, quickly grasp the key points, and find the best way for leaders to coordinate contradictions and solve problems.
The second is global awareness. Back office is a transit point for information exchange between superiors and subordinates, and the spirit of instructions issued by superiors and the work reported by subordinates must be passed on through the hands of back office. Therefore, the back office should consciously enhance the overall awareness, be good at all the central work in the current period, actively investigate and consult according to the actual situation, study specific problems thoroughly as far as possible, make accurate suggestions and do detailed work, and truly become the right-hand man for leadership decision-making.
The third is service consciousness. It is necessary to prevent the work arranged by the leaders from being delayed in their own hands, the backlog of matters handled by their own hands, and all kinds of mistakes from happening to themselves, and the applicants for business are left out in the cold here. We should cultivate a sense of service, always maintain a correct position, arrange our work as orderly as possible, resolutely obey the leadership and serve the masses.
The fourth is the sense of dedication. At present, a considerable number of units have only one back office, and daily affairs, document management and fire fighting business are all undertaken by one person. Sometimes, the back office has to supervise the field work. In addition, in recent years, the fire control work has become increasingly heavy, and various special rectification tasks have continued and worked overtime, which has become a commonplace. This is not only a test of personal body, but also an exercise of spiritual will. This requires backstage staff to have a hard-working spirit, be willing to contribute whenever and wherever possible, overcome difficulties, integrate their enthusiasm for fire control and a highly serious and responsible attitude into their work, take pleasure in suffering, love their jobs and work hard to really cultivate their sense of dedication.
The fifth is the sense of confidentiality. The particularity of the back office position determines that the back office has more contacts than other supervisors. Information such as action plans, decision-making measures and confidential documents will form an aggregation point in the background, making the background post a "confidential center". If you accidentally leak it out, it will cause irreparable damage to your work. Therefore, as an office worker, whenever and wherever, we should tighten the string of confidentiality and resolutely not say what we shouldn't say.
Second, we must adhere to the Five Diligences and earnestly perform our duties.
One is diligence. The back office reads documents, rummages through files and consults information every day. Don't look at the documents like passing clouds, and you have no impression. It is necessary to read carefully, repeatedly read the documents of superiors, understand the spirit, thoroughly understand the principles and policies, remember the terms, and clarify the tasks; Read the full text of the following work report carefully, grasp the progress of the work, be familiar with the situation, see the problems, and facilitate guidance; Pay attention to learning experiences and practices from the documents of relevant departments, and learn from each other's strengths. For all kinds of business statements, we should read the instructions carefully and master the method, time and requirements of filling in the form.
The second is hand clothing. Take the initiative in the work, accumulate all kinds of work records and materials, and extract the situation, problems, data and work progress as needed.
The third is to be diligent. When dealing with daily affairs, we should ask more questions to business departments and other colleagues. We should ask, ask and urge people who are not clear about the situation, details and the whereabouts of a thing. If we exceed our authority, we should ask the leaders in time. We should not ask more questions to colleagues and the masses at any time, understand the work situation in all aspects, and report to the leaders and superiors in a timely and comprehensive manner.
The fourth is to be diligent. According to the actual situation, often carry out investigation work, be familiar with the work dynamics, and keep in touch with the site and relevant business departments, exchange information, and support each other to do a good job.
The fifth is brain diligence. For all kinds of business statements, it is necessary to carefully analyze whether the completed form is related to the previous year, last month and other forms, and whether there is a connection between the columns and projects in the same form. We should use our brains to analyze and study the collected information, adopt the methods of induction, comparison, judgment, reasoning and analysis, pay attention to groping, accumulating and summarizing work experience, be good at observing and analyzing various social phenomena, see the essence through the phenomena, master the analysis, study the special rectification trends, pay attention to discovering problems, develop the habit of being diligent and good at thinking, and achieve "thinking quietly" in order to gradually improve the work level.
The third is to innovate constantly and improve the level of backstage work.
Innovation is embodied in the thought and practical work of back office, that is, focusing on grasping the grass roots, laying a foundation and practicing basic skills, constantly exploring and summarizing new methods and measures to strengthen the construction of basic work at the grass roots, seeking truth from facts, being proactive, being brave in pioneering, grasping regularity and being creative, and constantly exploring new measures for innovative work, so that all work measures and strategies at the grass roots can change with the changes of work, and back office work can develop and break through.
In short, the backstage post is a melting pot and a stage, which can not only exercise yourself, but also show yourself. As long as we constantly strengthen our political and ideological quality, work style quality, professional quality and psychological quality, conscientiously perform our back office duties, persist in "five industriousness" and innovate constantly, we can do a good job in the back office work of the public security fire department.