After-hospital visiting system is a platform for hospital to manage patients and a tool to care for patients. It uses computer, communication and Internet technology to build a bridge between hospitals and patients. Through this platform, the hospital can improve the pre-medical and post-medical services of the hospital and provide holistic, classified and personalized services for patients. Through these communication means, patients can conveniently realize medical information inquiry, medical services, appointments, complaints and suggestions. Hospitals put the love and enthusiasm of medical staff into patients, changing "passive service" into "active service"
How to improve the competitiveness of hospitals in order to remain invincible in the increasingly competitive medical market has become a problem faced by most hospitals.
Patient resources are the most important strategic resources of the hospital. With patients, hospitals have a reason to continue to survive in the market economy, and owning and trying to retain patients is the power source for hospitals to achieve sustainable development. The medical staff's understanding of patients is also slowly changing. In the past, the common service practice of seeing a doctor when a patient comes is no longer feasible. Instead, we should take the initiative to serve all patients and pour the affection and enthusiasm of medical staff into patients. Under the full and effective adjustment of the market, the "patient-centered" business philosophy, coupled with advanced tools and methods to strengthen the patient return visit system (HCS), has gradually become the key for the majority of hospitals to improve their follow-up services. The return visit system after hospital has the function of evaluating and accepting complaints and suggestions; Disease follow-up function; Information consulting function; Nursing service function; Patient appointment function; Expand market functions. Details are as follows:
1, outpatient (inpatient) patient information management function; 2. The overall service function of hospital nursing for outpatients;
3. The overall service function of hospital care for inpatients; 4. The overall service function of hospital nursing for discharged patients;
5. Functions of patient satisfaction survey system during hospitalization: 6. Functions of patient satisfaction survey system after discharge;
7, the patient's condition regular follow-up function; 8. The function of patient consultation and seeking medical advice;
9, medical ethics evaluation function; 10, comprehensive (classification) statistics, analysis and printing functions;
1 1, leading the supervision and inquiry function; 12, hierarchical management follow-up function;
13, return visit information template function; 14, telephone voice automatic recording and monitoring function;
15, SMS sending (receiving) automatic recording function; 16, medical information will automatically pop up when the patient calls;
17, incoming call (outgoing call) three-way call function; 18, automatic birthday message sending function for patients;