If you want to communicate with customer service, you must use the Want Want number. If you consult customer service, basic information will be displayed on your Want Want number. So it's not anonymous.
To contact customer service:
Open the Taobao homepage and click "Contact Customer Service" in the upper right corner.
At this time, we entered the service center, where there are many services, but these are all in the form of work orders, which is what we often say. We found "Contact Customer Service" in the lower left corner.
After entering the service center, there are two options, one is the buyer's version and the other is the seller's version. Find your role and click enter. Take the seller version as an example.
After entering the seller's version, click Call Human Customer Service in the lower left corner.
Enter the question we want to consult in the message box, and the system will give some answers at this time, but this is still artificial intelligence.
When the answer appears, we need to click to call the manual customer service again, and then the online customer service will communicate with us.
Finally, you can evaluate it.
Matters needing attention
The manual customer service will be closed after 9 pm, so be sure to consult in advance.
Be sure to click "Call Manual Customer Service" twice to be effective. The first time, you must soft-input related questions, otherwise there will be no online manual customer service.