A, medication consultation workflow
1. Preparation before consultation: Consultants should dress neatly and provide Peca services.
2. Organize the workbench, clean up irrelevant items, place necessary items such as consultation registration forms and reference books, and open the window regularly ("special window for drug consultation").
3. Be patient and meticulous in answering patients' questions. If you can't answer at that time, leave the patient's contact information and inform the patient after checking the information to achieve patient satisfaction.
4. Ask the patient about the situation outside the hospital by phone, and answer carefully, as above. If you can't answer at the moment, leave the contact information of the patient, and then inform the patient after checking the information until the patient is satisfied.
5. The medical staff in the hospital asked questions and answered them seriously. If you can't answer at that time, you will inform them after checking the information until you are satisfied.
6. Collect, sort out and report relevant "adverse drug reactions/incidents" to the adverse drug reaction monitoring team in time.
7, fill in the drug consultation record, summary report on a regular basis. If necessary, it will be published and publicized on the hospital website.
Second, the content of medication consultation
The contents that patients consult with pharmacists generally include drug name, indications, medication method, dosage, medication time, expected curative effect after medication, adverse drug reactions and drug interactions, alternative drugs or other therapies, drug preservation, drug identification, drug price and medical insurance reimbursement.
Three, the basic knowledge and skills of drug counseling service specification
1, the basic knowledge and skills of drug consultation service specification include mastering the basic information of commonly used drugs in our institution, mastering the identification, evaluation and reporting process of adverse drug reactions, mastering the use of special dosage forms of drugs, and mastering the information retrieval methods of commonly used medical reference books, databases and software.
2, communication skills: the language is easy to understand, and less technical terms are used; Sentences should be short rather than long; Time should not be much; Pay attention to special people, be patient and considerate. Writing skills of medical calendars: You need to master the recommended format of domestic medical calendars. Basic information: patient's name, gender, age, weight or body mass index, date of birth, medical record number or ward bed number, medical insurance and payment, living habits and contact information.