Personal resume model of customer service specialist
Name: Ms. Liu Nationality: China Gender: Female
Current residence: Guangzhou Nationality: Han nationality
Location of registered permanent residence: Huizhou, as shown in figure: 160 cm 50 kg.
Marital status: unmarried age: 23 years old
Training certification: integrity badge:
Job hunting intention and work experience
Talent type: general job hunting
Position: Customer Service/Customer Service Specialist
Working years: 3 titles: intermediate.
Job type: full-time-available at any time
Monthly salary requirements: 2000-3500 I hope to work in Guangzhou.
Personal work experience: company name: Guangzhou Mora Network Technology Co., Ltd. (Clothing) Date: June 2007 ~ July 2009.
Company nature: private enterprise industry: textile, clothing
Position: Customer Service.
Job description: Answer 400 customer service hotline and handle daily after-sales service. Mainly includes: customer retention, exchange or return processing, complaint handling, etc. 2. Improve customer service satisfaction and customer care. 3. Customer return visit and auxiliary sales. 4. Give feedback on service suggestions. Good at communication, able to deal with emergencies, accumulated a lot of sales experience, outstanding performance.
Reason for leaving:
Company Name: Textile Company Date: July 2006 ~ May 2007.
Company nature: private enterprise industry: textile, clothing
Position: Documentary
Job Description: Responsible for system billing, reporting and customer maintenance, with rich experience in woven fabrics, quotation, quality and delivery control. Reason for leaving:
academic degree
Graduate school: Guangzhou Textile Institute
Highest education: graduated from technical secondary school-July 2006 -0 1
Major 1: Computer Application Major 2:
Education and training experience: start and end date, school (institution) special industry certificate number.
From September, 2003 to July, 2006, the computer of Guangzhou Textile Institute obtained the second-class computer certificate.
linguistic competence
Foreign language: English is average.
Putonghua level: proficient in Cantonese level: proficient
Working ability and other professional knowledge
I have a good image, 3 years working experience, a positive attitude and a high degree of emotional intelligence management ability. Strong learning ability and adaptability, able to withstand increased work pressure and have the ability to analyze and handle things independently. And the skills and qualities that all office personnel should have. Understand relevant industry laws and regulations, especially familiar with e-commerce, be able to develop customers through multiple channels, have the ability to solve emergencies and recognize new fields.
A detailed personal autobiography
Reject mediocrity and choose Excellence. You should finish your work meticulously, and then use your love for the company to do something beneficial to the company, which others may not want to do. I want to start from myself, face myself squarely, carry out all-round resource integration, and establish a new culture and new ideas. Set a goal in the competition, do a good job in the company's business conscientiously, improve the company's popularity, start from the small things around us through personal actions, work hard, be friendly to people, and do a good job in our common cause.
Customer service type
First of all, from the scope of network marketing services:
1, generalized network marketing service
Generally speaking, network marketing service is a marketing service activity carried out by Internet as the main means (including enterprise intranet, EDI industry system private network and Internet).
2. Narrow network marketing services.
In a narrow sense, network marketing service refers to a series of business service activities for products and services made by organizations or individuals to meet the needs of organizations or individuals based on the open and convenient Internet.
3. Integrate network marketing.
In 2002, Ao Chunhua, a senior network marketing practitioner, put forward the concept of integrated network marketing: network marketing is an integral part of an enterprise's overall marketing strategy, which is carried out to achieve the enterprise's overall business objectives, and uses the Internet as the basic means to create various activities in the network marketing environment. The core of this definition is the network marketing environment. I think this environment can be understood as the process of creating brand value put forward by integrated marketing, integrating various effective network marketing means and creating a better marketing environment.
Two, from the different standards of network marketing construction can be divided into:
Primary network marketing, exhibition network marketing, potential network marketing, income network marketing and perfect network marketing.
Three, from the old and new forms, network marketing services can be divided into:
1, traditional network marketing service;
2. Network marketing services combined with marketing;
3. Combined with mobile phone network marketing services.
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