Cheetah CEO Fu Sheng wrote "How to solve 80% of work problems with communication? At the beginning of the article, I wrote: "Most of the problems at work come from communication rather than skills. The difficulty of communication is not based on what you said, but on how much the other party knows. "
Martha Ollila, chairman and CEO of Nokia, wrote in her proverbs that it is important for managers to have two skills: the first is communication skills, and the second is talent management skills.
There is a similar view in Zhihu that "80% of management problems and contradictions are caused by communication".
In fact, both management experts, business owners and online celebrity's articles all express the same meaning-the importance of communication in business management!
Defining "communication" from the perspective of management is a process of transferring information, thoughts and emotions between individuals or organizations in order to set work goals and tasks, so as to achieve * * * knowledge.
Barnard, a famous organization management scientist, thinks: "Communication is a means to connect members of an organization to achieve the same goal." As can be seen from the definition, communication is different from chatting. It has a specific purpose, that is, to unify everyone's cognition and goals, which explains the importance of communication in the simplest and most essential way.
So, what is the importance of communication in management?
The first role: communication is the first step in implementation.
Communication determines whether the person's action direction is correct or not, and whether it can be completed with good quality as planned. Managers can let subordinates know their work goals, responsibilities and personal interests after completing their work through communication, so that subordinates can clearly know what they should do and to what extent they are right, so as to choose what kind of work ideas and methods to use to achieve their work goals and tasks.
The second role: communication is an important way to stimulate the enthusiasm and enthusiasm of subordinates.
Managers and subordinates often communicate the work undertaken by subordinates and the relevance of their work to the development of the whole company or specific projects, so that their employees will be encouraged, feel respected, and the significance and value of the work itself. This will directly bring self-worth satisfaction to subordinates, and their work enthusiasm and enthusiasm will naturally be improved.
The third role: communication is the guarantee for subordinates to do a good job.
Only through communication can the supervisor accurately and timely grasp the work progress and problems of his subordinates, provide corresponding resource support and guidance for solving the problems in his subordinates' work in time, and help his subordinates' work to be completed in time and with high quality as required, thus ensuring the coordination of the whole project, the whole department and even the whole enterprise.
Communication in management is so important! And the British management scientist L Wilde said: The most basic ability of managers is effective communication. However, it is a common mistake that managers at all levels in enterprises do not attach importance to communication or have insufficient understanding of the importance of communication. ?
Then, how to effectively and efficiently play the important role of communication in specific management work?
First, be good at listening.
Mary Kay, an American entrepreneur, is "the biggest negligence of managers"-communication is two-way, so we should be good at listening and reduce the attitude of "I want to feel", otherwise the goals, tasks and requirements in our work will not be effectively implemented, and poor execution is the performance of poor leadership.
The manager thinks he is very clear and right, but the other person's understanding is quite different-it's really "I don't want you to think I want me to think"! -each has its own rhetoric, how to complete the work objectives and tasks?
Secondary interaction
Communication is two-way, and it can't be said at once. If you really want to know people, you should treat each other as participants, not as simple executors; Don't simply give orders, but fully and specifically explain the goals and requirements and listen to each other's ideas and ideas. Everyone can understand each other by saying what they think. Only after really understanding, can we have the opportunity to achieve * * * knowledge. Achieving * * * knowledge is the purpose of communication. Only by reaching * * * knowledge can we unify our thinking and keep pace.
Third, avoid "position defense"
When there are differences or conflicts in communication at work, some managers are more concerned about defending their positions or scaring employees to accept them from top to bottom than real communication. Welch once said: "communicate with employees, eliminate the role of the police in management, and don't blindly try to catch the subordinates."
Then, in management communication, what are the taboos or precautions to ensure effective and efficient communication?
1, the first thing that comes to mind is "the right thing, not people";
2. Secondly, managers should pay attention to the use of non-verbal information;
3. Furthermore, managers should give more effective suggestions, and never preach self-righteously, especially to the new generation of employees in the workplace.
4. And I finished reading Fu Sheng's How to Solve 80% of Work Problems through Communication? After the article, the individual agrees that managers "only describe specific things, without qualitative description"
What is qualitative description? Qualitative description means "you have no sense of responsibility", "there is something wrong with your way of thinking" and "don't always complain" ... Once these so-called qualitative descriptions are said, people can't refute them, and no one wants to admit them, but they will lead to confrontation. Once confrontation occurs, communication will be difficult to continue, and it is very likely that they will launch "position defense" with each other, and the communication scene may be out of control and the management behavior will be thorough.
The essence of management is not knowledge, but action! Since we know that 80% of the problems in work are caused by the communication of managers (whether it is exaggerated or not is debatable), since we know the importance of communication, managers should consciously improve bad or even ineffective communication to reduce conflicts in communication, so as to achieve the ultimate goal of solving problems, achieving work goals and doubling performance. (Qiushi Daming Consulting)