E-commerce supervisor refers to the website operation management position responsible for enterprise website operation management, website strategic decision-making and website operation plan monitoring. Its main responsibility lies in the decision-making and monitoring of the strategic objectives of the website, coordinating the overall work of the operation team and ensuring the timeliness of business contact. E-commerce executives belong to the middle management of the company. Job responsibilities: 1, responsible for the preparation and implementation of business development plans and foreign cooperation negotiations of related projects, and responsible for the progress follow-up and management of cooperation projects; 2. Actively tap the market demand and find new business growth points for the company's products and services; 3. Establish and maintain normal and stable relations with partners to ensure good business development. Department composition mainly includes online sales, customer service, online editing, technical support and other positions. The duties of the online sales supervisor are as follows: 1. Carry out the instructions of leaders at all levels of the company. 2. Put forward plans or suggestions for the staffing and personnel management organization structure of this department, select and equip the personnel in each position of this department, and cultivate and consolidate the backbone team. 3. Be responsible for formulating the job responsibilities of the personnel in this department, evaluating the performance of employees, and putting forward rewards and punishments according to the facts. 4. Be responsible for the professional ethics education and safety education of employees in this department, lead all employees in this department to complete various tasks, maintain the enterprising style of this department, and improve the service awareness, work efficiency and execution of this department. 5. Be responsible for the overall work quality, work efficiency and overall sales of this department. 6. Coordinate the working relationship within the department and with other departments. 7. Part-time specific work of this department (website editing+telemarketing). Customer service job responsibilities 1, customer information collation, customer statistics, customer classification statistics according to market demand. 2. Customer pays a return visit to visit customers regularly, and tracks the time progress of logistics and distribution. 3. Be responsible for handling delivery procedures, packaging goods and inquiring about mail-order goods. 4. Product sales statistics 5. Handle customer complaints and answer all kinds of questions asked by customers. 6. Accept other tasks assigned by the leaders according to the needs of the work. Responsibilities of online sales staff 1, responsible for answering customer pre-sales consultation calls and recording customer information. 2. Responsible for product sales. 3. Submit customer information and product sales information regularly according to the arrangement of the department. 4. Cooperate with customer service staff to deliver goods. Job responsibilities of website editor 1, responsible for the management, update, modification and maintenance of website content. 2, responsible for the promotion of the website. 3. Be responsible for the website traffic. Professional standards and ethical requirements of e-commerce executives 1. Be loyal to your duties and stick to principles. Workers from all walks of life should be loyal to their duties and love their jobs. This is a major norm of professional ethics. As an e-commerce supervisor, loyalty is to be loyal to the specific position of e-commerce supervisor, consciously perform the duties of e-commerce supervisor, and seriously assist the leaders to do a good job. E-commerce executives should have a strong sense of professionalism and responsibility, adhere to principles, pay attention to the construction of socialist spiritual civilization, and oppose bad ideas and styles. 2. The nature of the work of conscientious and hard-working e-commerce executives determines that employees should not only have certain attainments in theory, but also have the spirit of hard work. Can be down-to-earth, hard-working, hard-working; Be able to carry out various activities around e-commerce, and you can come at the drop of a hat. In specific and intense work, I can work hard and even compromise, regardless of personal gains and losses. 3. Modesty and fairness. E-commerce executives should be modest and prudent, act impartially, treat leaders and the masses equally, act impartially and treat each other equally. Don't be different from person to person, and don't get close to power. Only modest, prudent, fair and decent e-commerce executives can be broad-minded and energetic in their work. 4. Law-abiding, honesty and integrity are important guarantees for the normal professional activities of e-commerce executives. Law-abiding means that e-commerce executives should abide by professional discipline and laws and regulations related to professional activities, and abide by business ethics. Honesty is an important embodiment of noble moral sentiment in professional activities, and it is also the ideological and moral quality and code of conduct that e-commerce executives should have. It requires e-commerce executives to adhere to principles in their professional activities, not to use their positions or seek personal gain in the name of leadership, and not to ask you to give me some "benefits". I will return some "benefits" to you in the so-called "equivalent exchange". We should focus on the overall interests of the country, people and units, consciously contribute, not be moved by fame and fortune, and resist and oppose unhealthy trends with our own practical actions. 5. Keep credit and keep secret. E-commerce executives must abide by credit, safeguard the business credit of enterprises and safeguard their own personal credit. Keep promises and be punctual; Keep your word. In business activities, e-commerce personnel should act in strict accordance with the contract. For all kinds of activities arranged through the network, you should make preparations in advance to avoid adverse effects on your work due to personal negligence. Confidentiality is an important quality of e-commerce executives. A striking feature of e-commerce executives is that they have many secrets, especially business secrets. Therefore, e-commerce executives are required to have the professional ethics of keeping secrets strictly, strictly abide by the relevant state secrecy regulations, consciously strengthen the concept of confidentiality and prevent leaks. We must resolutely fight against criminals who steal secrets and steal secrets, and report to the public security and secret departments in a timely manner. 6. Seek truth from facts and work hard. E-commerce executives should adhere to the work style of seeking truth from facts. Starting from reality, integrating theory with practice and persisting in practice are the only criteria for testing truth. All aspects of the work of e-commerce executives are required to accurately and truly reflect the objective reality and proceed from objective facts. Whether collecting information, providing opinions or drafting documents, e-commerce executives must correct their thinking and adhere to the principle of seeking truth from facts. We should avoid making subjective assumptions and catching shadows in our work, and analyze problems from the objective reality. 7. Study hard and be brave in innovation. E-commerce executives have many ideas and a wide range of work. They are required to have as extensive knowledge as possible and become "generalists" and "saints". The development of science and technology in modern society is advancing by leaps and bounds, and the speed of knowledge updating is accelerating. Therefore, e-commerce executives should have extensive scientific and cultural knowledge to meet the needs of their work. As a supervisor of e-commerce, the requirements for their own quality should be stricter, more comprehensive and even more demanding. Whether you have a good quality is a very important issue to be a good e-commerce executive, and it is also the basic basis for evaluating whether an e-commerce executive is competent. Therefore, e-commerce executives must study hard and improve their ideological quality and professional level. Now, workers from all walks of life are breaking away from old ideas and are brave enough to create a new situation in their work. As a compound talent, e-commerce executives should have a strong sense of innovation and spirit. We should be brave in innovation, don't talk empty words, pay attention to practical work, be a pioneer in thinking, be a doer of practice, constantly raise new questions, study new methods and embark on a new path. 8. Study the business, be dedicated and love your job. From the perspective of development, e-commerce executives must understand and be familiar with the new achievements in areas directly or indirectly related to their careers, so as to better master the skills of e-commerce executives. E-commerce executives should master the skills needed for e-commerce transactions according to their different division of labor and the needs of the development of the situation, such as computer skills, network skills, network marketing skills, electronic payment skills, etc. These skills must be constantly learned and improved in practice with the development of e-commerce technology and the needs of their own work. E-commerce executives can learn some network skills by using some network resources such as Easy Development Network. E-commerce executives need to master all kinds of management knowledge in e-commerce transactions, combine network technology with enterprise management, improve the ability of enterprises to apply e-commerce and promote the improvement of economic benefits of enterprises.