The information center for letters and visits is the department responsible for handling letters and visits involving social public interests in government agencies, and it is an important part of maintaining social stability and promoting the rule of law. Its duties include accepting and handling letters and visits from all walks of life, reporting and reflecting letters and visits to higher-level governments and relevant departments, investigating and verifying letters and visits, and tracking the results of supervision and handling. In specific work, the petition information center should strengthen communication, strive for public understanding and support, eliminate petition disputes and maintain social harmony and stability. At the same time, we can also build platforms such as electronic files and online consultation through information technology to facilitate the masses to ask questions and obtain knowledge and information on policies and laws.
How will the petition information center handle my petition? After receiving letters and visits from the masses, the information center for letters and visits classifies and registers according to the contents and conditions of the letters and visits, collects relevant materials, investigates and verifies them, and analyzes and handles problems. If the problem involves other departments or fields, the petition information center will also hand over the problem to the relevant departments for handling and follow up.
The establishment of the petition information center is an important measure for the government to perform its statutory duties, serve people's livelihood and strengthen social management, and it also needs to ensure its transparent, standardized and professional operation. In the future work, the petition information center should constantly improve the mechanism, improve the service quality, promote the petition work to better combine with public interests, and achieve the development goal of social harmony and stability.
Legal basis:
Article 3 of the Regulations on Letters and Visits in People's Republic of China (PRC) organizes the establishment and improvement of letters and visits working institutions, which are mainly responsible for accepting and handling letters and visits from all walks of life, reporting and reflecting letters and visits to higher-level governments and relevant departments, investigating and verifying letters and visits, and tracking and supervising the handling results. This provision clarifies the responsibilities and tasks of the petition work organization, and also provides a legal basis for the establishment of the petition information center.