Telephone banking is not limited by time and space. Customers can get financial services at any time, 24 hours a day, 365 days a year, anywhere, at home, in the office, while traveling, by any means, such as telephone, mobile phone, fax, internet and email.
China Merchants Bank Telephone Banking Center uses ISO9000 management concepts and methods to standardize management and operation, and is responsible for customer consultation and complaints, so that your problems and troubles can be solved in one stop.
Extended data
Function Description of China Merchants Bank Telephone Banking Center:
Manual service:
1. Account inquiry: customers can inquire about the passbook balance and historical transaction details of all-in-one accounts opened in China Merchants Bank.
2. Business consultation: customers can manually know the information of various services and products of China Merchants Bank, and can consult the problems in product use.
3. Accept customer complaints, accept customers' criticisms and complaints about the service quality, business and product quality of our business outlets, and give customers a reply within the specified time.
4. Report the loss of accounts, and verbally report the loss of passbook, card and other accounts.
5. Outgoing service is an active service for banks to contact customers by telephone, fax and e-mail. , and send information such as loan principal and interest recovery, business dealings, financial application and complaint reply, various important notices and business publicity materials to customers.
6. Manual trading business, through telephone, entrust business representatives to complete voucher-type treasury bonds, open-end funds, mutual transfer of accounts under personal names, transfer and remittance to third parties, etc., so as to avoid your tedious key operation.
7. "One Netcom" online service, users can get all-round and 24-hour uninterrupted service through the Internet, e-mail communication and real-time text conversation.
Automatic service
8. Transfer service, which can transfer funds between one card, passbook, credit card and other accounts in my name and between one card and online payment card.
9. Self-service payment, self-service inquiry and payment of mobile phone fees, paging fees and other fees.
10. Bank-securities transfer can realize the transfer of funds between bank accounts and securities deposit accounts, which is convenient for customers to manage their finances.
1 1, Yinjitong, customers buy and sell open-end funds through telephone banking.
12, treasury bond trading, where customers can make self-investment in book-entry treasury bonds through telephone banking.
13, foreign exchange transactions, customers can conduct personal foreign exchange firm transactions through telephone banking.
14. Self-help loan. Customers can complete personal mortgage loans through telephone banking.
15, fax service. Corporate customers can get fax services such as intraday trading, historical trading and deposit interest rate by using fax phone.
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