Telesalesman's personal work summary 1 has been in the company for nearly half a year now. This half-year study process is very important to me. During this time, I learned a lot of new things, such as business negotiation, practical application of product knowledge, and harmonious coexistence among colleagues in the new environment. Now let me write some thoughts and experiences of this week.
So far, six orders have been issued in x months, and my initial task goal has been achieved. Here, I want to thank XX and XX for their help. Without their help, the list would not have been won so smoothly.
After doing telemarketing for half a year, I also summed up a little experience:
1 First, determine the users of the products. Before communicating with customers, we should fully understand the customers, because I don't think we can make a phone call just for the sake of making a phone call. Focus on different content for different customers, just like everyone's mentality is different. Most of my generation are proud. Their vanity doesn't allow them to admit their defects in some aspects in front of others, so they are very exclusive to health care products, or they are very healthy and don't need them at all. At this moment, as a consumer group, we should start from our parents from another angle. Zhu Dexiao comes first and can move people with emotion.
2. Secondly, there must be correct decision makers. It takes a lot of effort to find a real decision-maker at work. Don't reveal your identity when you are not sure whether the person answering the phone is the decision maker. You can ask who has the right to decide and give your phone number and name. At this time, I need my speaking skills. For a lot of people, they will tell you something enthusiastically when they are not very busy. If they are busy with their work, they will be violent, so it is not easy to go too far.
Thirdly, we should have a positive attitude and correct words. Although I will be questioned or even insulted at ordinary times, I understand that I must bear the pressure and adjust my personal emotional changes. I must keep a very enthusiastic and positive attitude at work every day and impress each other with your enthusiasm.
4. Facing the target customers. For the intended customers, it is necessary to track them in a timely and lasting manner. At present, 30 of my clients are interested in this. I think what I'm doing now is to get to know these people, know the reasons why they wander, and take them down from the root cause.
5, but after long-term training, I think we should make a choice. For the nail house, if you dare to give up, maybe one person's time can be exchanged for two customers. At the same time, don't be discouraged, keep a clear head, and you can't sell it, not necessarily forever.
In the next time, we will continue to maintain the daily telephone volume. In the coming last week, my plan is to expect myself to make new breakthroughs, exercise my eloquence and learn from others. Strive to fully achieve the goal.
Summary of personal work of telemarketers 2 How time flies! How time flies! In a blink of an eye, I have been a customer service worker for almost a year. There have been joys and sorrows, successes and failures this year. In the interweaving of happiness and sadness, success and failure, I gradually grew up, my professional and technical level continued to improve, and my theoretical knowledge was fully practiced.
The work of customer service is a bit trivial compared with other positions. Seemingly simple work sometimes makes mistakes, which requires us to be conscientious and meticulous in our work.
Wake up in the ticking alarm, wash up, and a new day begins. Turn on the computer after greeting my colleagues, and then go to the fax machine to see if there is a fax for me the day before. After receiving faxes or other materials, classify them according to their priority. According to the changes of spare parts and broken parts every day, make the goods in and out report of the previous day.
When making the goods in/out report, we should pay attention to the following points:
First of all, we should find the corresponding customer service headquarters receipt, Shenzhou invoice, inventory department invoice, Shenzhou computer customer service maintenance list, sales warranty list and other documents. Carefully verify whether the file information is consistent with the data information recorded during the self-inspection. If it is inconsistent, review it carefully immediately. When problems are found, report to relevant leaders in time, and solve the problems in the first time, leaving no future trouble.
Second, it should be noted that when you settle the statement, you should look at the statement made the day before. Report in sequence and keep the continuity of single numbers so that you can find them immediately when you look for them in the future. There is also a comment on some special single numbers and details or a unified character logo stipulated by our company.
Thirdly, it should be noted that the summation formula is used to verify the statistical data, so as to ensure the correctness of the data. Be sure to write your name and date when you finish the "goods in and out report", and then go to the finance and manager to sign it. After the finance and manager sign it, they will fax it to the second management department and the spare parts section immediately. And notify the other party to check. Fourth, it should be noted that you should take the corresponding account books on the goods warehousing report, China customer service maintenance list, sales warranty list and other documents immediately after delivery. Our company has five spare parts account books, which are good and bad parts inventory account, spare parts current account, bad parts account, bad parts account and in-transit account. In addition, you should pay attention to your personality when making accounts. When the spare parts sent to you by the headquarters have not been charged or you have not received the spare parts sent by the headquarters, you will not charge them first. But keep this clip. After receiving the spare parts and "Shenzhou delivery list" sent by the headquarters, the payment shall be made immediately.
When you receive the goods from the service station, you should pay attention to:
First, check whether the outer packaging of the goods is damaged by extrusion. When unpacking, please ask logistics or freight personnel to unpack and check together. If you have any questions, contact the service station immediately to verify the negotiation.
Second, the company has strict requirements on the packaging specifications of service stations, requiring packaging items and independent packaging boxes. It is not allowed to use the company's colorful pages and rotten newspapers as fillers when packaging. The company requires the goods to be packed in the original packaging or foam and foaming materials specially used by logistics companies. For service stations and dealers who find that they use the company's colorful pages and rotten newspapers, they should patiently persuade and educate, help find out the reasons and seek solutions.
Third, when you count the goods, first find out the corresponding dealer's delivery list and the branch company's return application form together with the goods, and at the same time make a record of the goods record tracking form.
Fourth, when we find deformation, exposed skin, missing parts, etc. , we will immediately contact the service station or dealer to explain the situation, * * * will find out the reason and handle it properly.
Fifth, when checking the whole machine and monitor, we should not only make corresponding records, but also enter them into our factory management system. Be careful when entering information, and don't make mistakes. This is a powerful guarantee for us to understand customer consultation and machine inquiry in our daily work. We must ensure its accuracy, timeliness and consistency.
Gas station application for spare parts distribution and safety precautions;
First, the customer service of the branch must keep the surplus of its own inventory, apply for spare parts in time, and ensure that there are enough common spare parts in case there are no spare parts to distribute when the service station is in urgent need.
Second, the customer service of the branch company counts the physical objects at least within one week and reconciles with the service station twice a month to ensure that our accounts correspond to the physical objects one by one.
Third, the branch customer service should remember that the safety of the company's property is above everything else, and pay more attention to fire prevention and electricity saving at ordinary times. Goods are classified and placed in an orderly manner. Fireworks are strictly prohibited in the warehouse. Turn off the power in time after work to save electricity.
Fourth, the customer service of the branch should not only pay attention to the company's property safety, but also maintain a good attitude and keen insight to ensure efficient and orderly work.
Precautions for exception handling:
Don't delay exception handling, because our customers want their computers to be repaired and used as soon as possible. At this time, the rescue needs skilled and effective communication of our basic business, reducing the time of exception handling and bringing intimate service to users.
There are many anomalies related to wear. The most common thing is scratches on the shell and screen, which requires the front desk staff of our service station to carefully check the appearance of the machine when receiving the customer's machine, check it clearly with the user, and strengthen protective measures to avoid such phenomena as much as possible and reassure the user.
In short, no matter where you are, no matter where you are, you should work hard. Dedication is our traditional virtue and our professional ethics. Develop good habits that will benefit you for life. Attitude determines everything, whether you can do it well or not, and do it with your own potential. It is not only a test of one's own potential, but also an increasing confidence.
Summary of personal work of telemarketers III. Looking back on xx, XX, XX, I have been working for more than half a year now. The working state is on the right track, and I have a more comprehensive understanding of the anti-counterfeiting label industry. Successful customers are also accumulating over time. At the same time, every time I successfully cooperate with a customer, it is recognition of my work and reflects my work value in the post. But on the whole, I still have a lot to improve myself. The follow are my shortcomings sum up this year:
First: communication skills are not available.
I contact different customers every day, but when I communicate with them, my speech is not concise enough and complicated. The ability of language organization and expression needs to be improved.
Second: the follow-up service for customers who have cooperated is not in place.
Seeing that the number of successful customers is increasing gradually, although there are few big customers, I am still doing my best to protect every customer with my heart, so as to achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. Later, after several months of work, both Mr. Dai and Mr. Hu focused on the maintenance of old customers.
I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.
Third: customer reports are not well organized.
For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of hard work every day. Over time, you need to manage carefully, otherwise how can you bear the fruits of victory?
Only through a clear statement can the leader know my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day. I can also make a clear and instructive work summary and future work plan every day, so that I can work more pertinently and purposefully, and then I can be more comfortable.
Fourth, the number of new customers is small.
The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, but few customers were really found, which deserves my careful consideration. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted.
However, the number of new customers I have developed is not large, and there should be a good promotion next year. I will make a plan in the second half of the year to make my time allocation reasonable. Achieve the effect of two mistakes.
Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you didn't turn what you don't understand into your own knowledge on the same day.
To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, but he just doesn't know how to correct them, and I will make mistakes to correct them and turn my shortcomings into my own advantages.
There has been little change in the whole half year of this year. My main job responsibility is telephone sales, which, as the name implies, is sales that reach a deal by telephone. In the past six months, I mainly communicated with customers through the internet and telephone. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. I have to deal with different customers every day and leave a very good impression on them through my own language.
In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that xxx company is a big enterprise with a good service team, just like enjoying the process, and turn the business atmosphere into friendly exchanges between friends.
And let customers with strong intentions think that cooperation with xxx company is closely related to their efforts, and as a salesperson, they should have a very keen sense of smell and feel the needs of customers. For customers with strong intentions, in addition to telephone greetings, SMS greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.