Complaint telephone numbers: 5822585, 5822586.
Tel: 0632-5691711? Accepting department: gas heating office of Tengzhou Engineering Construction Service Center.
Complaint process and method:
1. The office of Tengzhou Xinyuan Thermal Power Co., Ltd. complained.
2. The complainant must hold valid certificates and relevant complaint basis.
3. Office address of heating company: No.53, Jingzhuang Street, Jinghe Street, Tengzhou City.
4. Consultation and complaint telephone numbers: 0632-5822585, 5822586.
5. E-mail :hrzb@chd.com.cn.
6. If the complainant is not satisfied with the reply and handling, he can complain to the gas heating office of Tengzhou Engineering Construction Service Center.
Complaint acceptance:
The complainant should be polite, enthusiastic and sincere, carefully record oral and telephone complaints or register a written complaint receipt. If you can answer whether it is accepted or not on the spot, you can answer it on the spot; If you can't answer on the spot, you should make an acceptance reply to the complainant within 3 working days. If it is not accepted, it shall inform the reasons for not accepting it.
Processing cycle:
After deciding to accept the complaint, the relevant departments will investigate and deal with it in time.
(a) complaints with clear facts and simple circumstances shall be handled within 1 working days from the date of acceptance.
(two) complaints with complicated situations shall be handled within 3 working days from the date of acceptance. After the complaint is handled, inform the complainant of the handling result in writing or by telephone, and hand over the complaint handling materials to the supervision office for filing for future reference.