Call the government department to ask how things are going. What should I say at the beginning?

First, find out what's going on and contact the right department. If you really don't know, simply say what happened first, and then ask where it came from.

Second, after finding the right place, briefly introduce things clearly, especially the names of people and the looks of the receptionists, and then ask about the progress.

Third, people in this department are generally used to tossing. It is nothing more than asking the other party for a detailed answer. In fact, there is no need to be so entangled.