1. Pinduoduo withdrew its platform intervention.
If you need to cancel, please select the order and reapply. If you choose to invite again, the refund application will be re-processed.
Second, can it be withdrawn?
Sure, but you need to be careful when you withdraw. It is recommended to withdraw after consultation.
In fact, the supervision of the platform is also strict. Not only users can complain about merchants, but merchants can also initiate complaints.
When the user complains, find the order he wants to complain about from the orders he has already purchased, and then apply for customer service intervention. However, when you initiate a complaint against a merchant, you must clearly know the reasons for the complaint.
Ensure that the application for customer service intervention is caused by the fault of the owner, and you can produce evidence to the customer service, so that you can ensure the success of the appeal. If you can't come up with strong evidence to prove that it is due to the mistake of the merchant, which leads to the application for customer service intervention, and the merchant has come up with effective evidence to prove that there is no fault.
The customer service will decide that the complaint is invalid, which will also have a certain impact on the account. In the platform, once a user initiates a complaint against a merchant, he/she chooses the complaint type and confirms it according to the problems he/she encounters. Some types of complaints cannot be withdrawn later.
So, this means two paragraphs. If the merchant has a problem, you can communicate with the other party first to see what the situation is and whether there are any remedial measures.
If we don't handle it and the service attitude is not good, we can choose to complain. And when you come up with strong evidence, customer service usually judges that the user wins the case, so it is not needed for the time being.
Second, is the platform involved seriously?
No matter which platform, as long as the platform involvement rate of a store is relatively high, the impact on merchants is very great. This is why many merchants will take the initiative to contact buyers after encountering the intervention of user application platforms, and then let buyers cancel their complaints and refund.
If you want to cancel the platform intervention, you only need to find the order and then choose to reapply. Of course, it is usually necessary for both parties to really make sure that this problem can be solved privately, and then click. If you encounter a business that is not trustworthy, you can also give feedback directly to the platform customer service.