The number of online consultations and receptions in JD.COM is different.

The amount of online consultation and reception in JD.COM is basically the same. Under the new statistical method of upv, the data of UPV and consultation volume are actually consistent, so we will gradually dilute or even eliminate the reception volume of UPV-related indicators: new housekeeper: customer service 10 minutes later, and this conversation in the new housekeeper will not be included in the reception volume; Old housekeeper: customer inquiries answered manually after customer service 10 minutes may also be recorded in the reception volume; At the same time, the conversation that the customer replies manually after logging off (such as closing the conversation immediately after the customer consults) is not included in the reception volume of the old housekeeper. Average number of replies: new housekeeper: 10 minutes (messages sent by customer service after offline) are included in the number of customer service replies; /kloc-All manual replies after 0/0 minutes are not counted in the total number of replies; Old housekeeper: the reply within 10 minutes (the message sent by customer service after the customer goes offline) is not counted as the number of replies; All manual replies after more than 10 minutes are partially included in the total reply.