I think the work of life teachers is also an educational science, which needs constant practice, research and exploration. The practice of life teachers makes me deeply realize that the work of life teachers is nothing more than two major tasks of management and education, and in the final analysis, it is a problem of educating people. As a life teacher, in the ideological education and management of students, we must unify our thoughts, change our educational concepts, adhere to humanized management, follow educational laws, and firmly establish "three hearts", namely, the heart of loving mothers, the heart of being strict with teachers and the heart of caring for friends, and use these three hearts to ignite students' hearts and promote their healthy, harmonious and all-round development.
Motherhood is the basic requirement for good service and education. At ordinary times, we should take the initiative to solve problems for students, insist on not doting on good students, not excluding poor students, adhere to the principle of fairness and equality, and always have students in our hearts, which fully reflects the selfless dedication of our teachers, so that students can feel the warmth and care of teachers all the time, and inspire and influence students with their own thoughts and actions.
Being strict with teachers is the premise of being a man and educating people. As the saying goes, "A strict teacher makes a great teacher", we should have a high sense of responsibility for students, think more about them, make long-term plans and short-term arrangements, start with small things, teach them how to behave, supervise and inspect more every day, strictly manage requirements, adhere to the principle of combining strictness with love, impress students with their sincerity and make them respectable and amiable to you.
The heart of benefiting friends is an important guarantee for managing and educating people. The so-called friendship means that teachers make friends with students and establish a new relationship between teachers and students. Because, I think that life teachers can't achieve good educational results only by preaching, and they must pay great attention to emotional input, which is based on mutual understanding and trust and conveys information. In daily life, we should understand and care more about students, make friends with them sincerely, be good teachers, and become useful friends, so that they can respect and love you from the heart and live without you. Only in this way can we get twice the result with half the effort.
We should also guide students to learn to be human and learn to live. Let students learn to do their own things by themselves, starting with folding quilts, making beds and putting things away. It is necessary to guide students to do what they can, such as cleaning corridors and bathrooms, making students suffer hardships, exercising their will and physical strength, and teaching them some self-care knowledge, such as how to avoid danger and save themselves in an emergency, adolescent health knowledge and general health and safety education.
We should also persistently cultivate students' good habits. Because students have strong plasticity, conformity psychology and imitation, they can receive the education of good behavior norms and try to do as required. But they are unstable, random and have poor self-control, so they can't consciously act according to the requirements of the specification for a long time. Therefore, it is necessary to strengthen the cultivation education of students day by day in a few years, so that students can gradually complete the process from unconsciousness to consciousness and from quantitative change to qualitative change in the process of habit formation. It can be said that persistence is the lifeline of education. At the same time, we should highlight three "strict" words. Namely: strict school rules, school discipline and code of conduct requirements. Be clear, specific and rule-based.
The above is a summary of my work and study this semester. Although I have finished the task, there are still many shortcomings. In my future work and study, I will carry forward my advantages, overcome my shortcomings, constantly improve myself, be cautious in my words and deeds, understand and care about every student, always set an example for students everywhere, use my kind words and deeds to set an example for students, strengthen my self-cultivation, pay attention to summing up experiences and lessons, and use small things.
Summary of Students' Daily Management in 2XX With the correct leadership of the department leaders and the strong support of the department comrades, the student management department conscientiously implemented the spirit of the superior documents and the responsibilities of the department, consciously fulfilled the new mission and new requirements, pioneered and pragmatic, and successfully completed the annual work tasks.
First, focus on raising awareness of the overall situation, and earnestly do a good job in the work related to XX-level graduates leaving school and XX-level orientation.
(1) Complete the procedures of leaving school for XX graduates with enthusiastic service and zero complaints.
There are about 6,000 XX graduates in our school, involving students from two campuses and three levels. The workload is large, involving a wide range of responsibilities. Doing a good job of leaving school for graduates is an important work of the school, which is not only a summary and evaluation of students' college life for several years, but also the key to enhancing the feelings between teachers and students, cultivating graduates' alma mater complex and establishing a good reputation for running a school.
The student management department is responsible for one of the graduation procedures for graduates. Although the work is very subtle, as a small window for graduate service, the quality of the work will directly affect the graduation work of the whole school. Therefore, according to the overall arrangement of the school for graduates to leave school, our department has made a plan for graduates to leave school as soon as possible. In order to create a harmonious, orderly, convenient and warm atmosphere for leaving school and ensure that graduates leave school in a civilized, healthy and safe way, we also put forward the working concept of "always smiling and always answering questions carefully". In the process of leaving school for XX graduates, zero complaints were finally successfully completed.
(2) With a pragmatic style, finish XX-level orientation related work on time and efficiently.
According to the requirements of the XX-level orientation meeting held in the department, the student management section undertook the new
Draft the work plan for students to enter the school newspaper, the reception plan for freshmen from morning till night, and the work plan for the opening ceremony of freshmen in the third campus. At the same time, it also undertakes the overall arrangement for freshmen from the three campuses to report to the reception point of the student affairs office and the opening ceremony of freshmen. In the case of limited manpower in the department, we put forward the working concepts of "relative division of labor, absolute cooperation" and "completing tasks in a state of war", give full play to the respective advantages of the personnel in the department, and with the great assistance of the personnel in various departments, we will implement them one by one in a pragmatic manner without fear of difficulties. Finally, the registration of nearly 10000 XX freshmen, the relevant plans for the opening ceremony, and the docking and overall arrangement of the details of the orientation work were completed on time and efficiently.
Second, strict procedures, careful review, and a solid job of awarding prizes twice a year.
(1) Successfully completed the evaluation and award of XX graduates.
Every year, the education department's documents on graduate evaluation are late. For the award of 489 1 graduate of XX class, our department, based on the principle of "serving students and facilitating students", made pre-arrangements for all the links involved in the award before the official documents of the education department were issued, so as to ensure that the graduates completed all the award work before leaving school, ensure that the evaluated graduates can successfully get bonuses and certificates, and provide them with sufficient employment and job-seeking opportunities.
Under the guidance of the policy of "early planning, early arrangement and early departure", the award for XX graduates was successfully completed. After strict selection, careful recommendation and final evaluation by the Provincial Department of Education, our school won * * provincial excellent graduates 146, 244 university-level excellent graduates, 245 university-level excellent students, 490 university-level excellent students, 296 university-level outstanding student cadres, 393 university-level individual excellence awards and 477 university-level third prizes, totaling * * *.
(2) The smooth development of student awards in the XX-XX academic year.
Since the student award work was carried out in the XX-XX academic year from June+10/October, 5438, colleges have been actively and effectively guided to carry out the student award work according to the principle of "fairness, justice and openness". According to the evaluation conditions, take seriously the evaluation materials submitted by various colleges and carefully review them to avoid unnecessary problems. Although the workload is heavy, we take a serious attitude to ensure that the evaluation procedure is standardized, the operation is transparent and the data is true and accurate.
After careful selection by various colleges and careful review and recommendation by us in the later period, this year our school won 47 provincial "three excellent students", 16 provincial outstanding student cadres and 3 provincial outstanding class groups. In addition, in the three grades of XX to XX, * * awarded 799 excellent students, outstanding students 1.575, outstanding student cadres 1.027, individual activity Excellence Award 1.243, outstanding class group 22 and scholarship 3863 * *. In order to set an example and commend the advanced, * * * needs to pay a reward of two million four hundred and sixty-six thousand six hundred yuan only (￥ 2,406,600.00). As of February 6th, 65438, all award certificates have been printed. It is estimated that all the award amount and award certificate will be issued before February 20, 65438.
Third, practice service education in triviality and do a good job in daily management.
(a) the purchase of new student ID cards and train discount cards and information entry.
1, train discount card subscription work. From 10, we began to purchase student train discount cards, and actively communicated with Qiushi College and Graduate School based on the overall situation consciousness. By submitting two applications, about 9,800 new and old train discount cards were finally purchased (including Qiushi College and Graduate School).
2, the new student ID card processing and train discount card information input work. There are about 6,200 freshmen of XX grade, distributed in three campuses. As far as freshmen's student ID card processing and train discount card information input are concerned, there are a large number of people and a large amount of information input, and the task of stamping the official seal and stamping the card school in the later stage is heavy. However, according to different campuses, we have made flexible arrangements, and in order to ensure the accuracy of student ID card filling and train discount card information input data, we have carefully drafted and issued notices, and repeatedly made warm reminders in relevant qq work groups. Through various efforts, as of February 2 12, the student ID cards and train discount cards of freshmen in three campuses have all been distributed to all colleges, nearly two weeks earlier than in previous years.
(two) the old student ID card replacement and train discount card recharge work.
The third campus is divided into two semesters a year, and the old student ID card and train discount card are reissued twice. For students who need to recharge their train discount cards after they are used up or degaussed, we provide on-demand service for about 400-500 people in one academic year.
(3) Organize various temporary student activities.
In XX years, the Student Management Section organized various temporary student activities for more than 20 times, personally led the team to participate in about 10 times, and organized more than 4,000 students.
(4) handling all kinds of student affairs.
1, the examination and seal of students' relevant political examination materials and the handling of students' suspension, withdrawal and resumption of studies;
2, all kinds of students reported by the college for the record, tracking and understanding of the work;
3. Verify the disciplinary students reported by the college;
4.08, 09 freshmen enrollment registration form of the original information and file transfer work.
5. Do a good job in answering questions about various student affairs.
Fourth, starting from caring for students, we should make great efforts to do a good job in "learning insurance"
Since the implementation of urban medical insurance for college students in XX, our school has not organized students to apply for commercial insurance. Medical insurance for college students In the past few years, in the process of dealing with accidental claims such as students' diseases and accidental injuries in various colleges, it was found that there were many unsatisfactory aspects in medical insurance for college students. In September, XX, in order to ensure that college students in our school have medical insurance for illness, compensation for accidental risks, and complete their studies with peace of mind, on the basis of implementing medical insurance for college students, the work of "learning insurance" was started. Although the department specially held a publicity and mobilization meeting for the work of "ensuring the level of study" and made various pre-publicity and mobilization in the XX annual training course for counselors in the whole school, there are still various negative situations in actual work. Based on the working concept of "caring for students", the Student Management Section patiently explained the reasons for starting the student commercial insurance again through telephone communication and various qq working groups. As of February 5, 65438, the amount of insurance compensation in Xue Ping was RMB 1,109,000 only.
Looking back on the work in the Student Management Section in XX years, we can study with an open mind, work hard and have a high sense of responsibility, and earnestly complete every task. However, we can also feel that although we have accumulated some experience and made some achievements in our work, there is still a certain gap with the expectations of the department and the student management department. Due to the shortage of manpower and department management institutions, it is difficult to assign personnel, posts and responsibilities well in the implementation of specific work. I always feel like I want to, but I can't. In the new year, we will strive to create all conditions, do every job well, and strive to make greater progress on the basis of this year.
Summary of Students' Daily Management Since 20xx, under the correct leadership and cordial care of hospital leaders, with the strong help and support of various departments in the hospital, all the staff of the physical examination center have always adhered to the working concept of "patient first, quality first, service with a smile", worked hard and made positive progress, and made certain progress in the physical examination work, laying a foundation for the smooth development of the work in the second half of the year. This year's work summary and the next work plan are reported as follows:
I. Progress of work
1, general situation
This year, * * * conducted health check-ups for 465,438+000 people, including 3,500 cadres and workers from 45 units, 357 individuals and 246 employees. Among the above inspectors, there are 2,500 old customers, 30 units and 0/000 new customers.
2. Main practices
First, continue to strengthen learning. As a medical worker, learning your own business knowledge is the foundation of your life. Therefore, at the beginning of the year, the learning system and training plan of the department were revised and improved, and the department staff were encouraged to study and delve into the medical examination business knowledge after work, and well-known experts inside and outside the hospital were invited to give lectures at the medical examination center on a regular basis. At the same time, organizing department staff to visit and study in provincial hospitals and physical examination centers not only broadens their horizons and increases their knowledge, but also significantly improves the overall quality and professional level of department staff.
The second is to gradually standardize management. Standardized quality and management efficiency. On the basis of fully soliciting opinions, we have established and improved the work system and management norms in terms of work discipline, quality service and health supervision. In order to facilitate clients' physical examination, we further straightened out the physical examination workflow, made every step of physical examination more humanized and rationalized, and gradually realized systematic management and standardized operation, thus continuously improving the quality of physical examination and working efficiency.
The third is to pay attention to publicity and promotion. With the strong support of hospital leaders, we designed and produced a short video about the physical examination center, which was broadcast in prime time on TV, so that more people had a deeper understanding of our hospital's "one-stop" service and the mental outlook of medical staff, which not only established a good image for the hospital, but also laid a solid foundation for the physical examination center to increase the number of tourists.
The fourth is to strive to expand the source of tourists. First of all, make a weekly customer visit plan, pay a healthy return visit to old customers and promote new customers. In fact, the establishment of customer health records, according to the physical examination situation of different groups of people, makes different health plans, and provides reasonable health examination suggestions to customers through telephone calls and SMS reminders, and provides medical advice and help to patients in need of treatment. Through hard work, the re-examination rate of customers and the physical examination volume of customers are increasing day by day.
Second, the main problems
1, the department is not equipped with enough software and hardware. The physical examination software has small memory and insufficient compatibility, which leads to the physical examination results of many units can not be completely saved, the software is unstable, and the information of physical examination personnel often changes automatically; Computer integrated process operation needs to be further improved; There are not enough computers, and the front desk, laboratory and B-ultrasound room need to be equipped with computers and physical examination software to improve work efficiency and overall service level; There are not enough rooms to realize the existing medical consultation management and the green channel reserved for major medical clients. B-ultrasound and color ultrasound are mixed in an operating room, which is easy to cause disputes.
2. The physical examination items are obviously insufficient. With the increasing demand of physical examination market, the current physical examination items are insufficient, so it is necessary to equip with new instruments and equipment to expand the items: color ultrasound small organ probe (which can be used for breast, small organs and blood vessels), biochemical instrument, ophthalmic examination instrument (such as fundus examination), electronic colposcopy, bone mineral density detection, human body composition detection and lung function detector.
3. Service awareness needs to be enhanced. The physical examination center is the window unit of the hospital. Recently, through our joint efforts, we have established a good image for the hospital, but there are still some shortcomings, such as receiving customers and smiling service.
4. Lack of targeted explanation. Due to different professional knowledge, the one-on-one explanation of the physical examination report is not in place. Lack of doctors with clinical experience to report and explain, and timely and effectively transport patients to wards.
Third, the next work plan
1, and further improve the working system. Brainstorm, mobilize all the staff of the physical examination center, give full play to the sense of ownership and subjective initiative, conduct self-examination and self-correction on the management system and workflow of the physical examination center, further improve various internal management systems and work norms, and make them more standardized, scientific and humanized.
2. Further intensify publicity. First, make full use of newspapers, television, especially the Internet and other media resources, increase the publicity of the physical examination center in our hospital, and constantly improve the awareness rate of the physical examination center in the Fourth Hospital; The second is to make and distribute the physical examination manual, so as to facilitate the masses to understand the physical examination knowledge, and at the same time, to further publicize and promote the physical examination center of our hospital.
3. Further improve the quality of physical examination. Strengthen the study of professional knowledge of department personnel, constantly enhance professional skills, and require inspectors to be meticulous and cautious in inspection work to minimize or avoid misdiagnosis. At the same time, we are going to invite experienced doctors in our hospital to sit in the physical examination center at the appointed time to give targeted explanation and consultation to patients, so that customers can come with doubts and return with satisfaction.
4. Further optimize service awareness. Service attitude is a hot spot of customer complaints recently, so it is more and more important to improve service awareness. Please come in, please go out, and invite hospital leaders and related experts to the physical examination center to provide special training on service mentality, service process and communication for department staff. At the same time, arrange medical examination center staff to study in provincial hospital medical examination centers in batches to continuously improve service awareness.
5. Further strengthen customer contact. In the future, the physical examination center will focus on developing market performance and make great efforts to do a good job. Further do a good job in the planning and arrangement of health checkups for employees of all units in the city in the second half of the year, based on stabilizing old customers and aiming at developing new customers, constantly strengthen the visits and emotional communication of big customers, and strive to cultivate a group of long-term cooperative big customers.
This year, I earnestly performed my duties and worked hard to ensure the normal operation of the physical examination center. However, I deeply feel that there are still many shortcomings in my work. In the future work, I will further overcome the shortcomings, do my best and do my duty, and make positive efforts for the long-term development of the physical examination center and the Fourth Hospital.