1, try to restart the software.
Go to Settings-Applications and Permissions/More Settings-Find Software-Force Stop, or end the software in the background and then reopen it.
2. Upgrade the system and software to the latest version.
The new version has improved compatibility and stability. You can try to upgrade your system and upgrade to the latest version of the software.
3. Confirm whether to use third-party desktop software.
There may be compatibility problems with third-party desktop software. If it is installed, it is recommended to make a good data backup and check it after uninstalling.
4. Is the APK shared by others installed?
Because each machine has a different software version, downloading and installing APK through a third-party channel may lead to abnormal use. It is recommended to do a good job of data backup, and go to Settings-Applications and Permissions/More Settings-Application Management-upper right corner-Display system programs-Find the corresponding software name-Uninstall the update or uninstall.
5, clear the software data
It may be that the application cache file is abnormal. You can go to Settings-Applications and Permissions/More Settings-Application Management-Upper Right Corner-Display System Programs-Find Software-Store-Clear Data. (The data clearing operation will delete the software data, which cannot be recovered. Make a good backup of the data. )
6. Uninstall and reinstall the software
Some built-in applications support uninstallation and reinstallation. You can go to Settings-Applications and Permissions/More Settings-Application Management-Top right corner-Built-in Application Management to see if the current abnormal software is displayed in it. If the software is displayed, you can uninstall it first, and then install it through this page. (Uninstalling the application will delete the software data, so it is recommended to back up the data in advance. )
7. Clean up the running memory and storage space.
Use I housekeeper to clean up the storage space of equipment in time, uninstall uncommon software, and keep the remaining storage space above 20%.
8. Reset the device
Please back up the device data, go to Settings-System Management/More Settings-Backup and Reset, click "Restore all settings" to try, and select "Clear all data" if necessary. (Please back up the equipment data in advance when operating)
Note: Restoring all settings will not delete any data or media files, but only restore all settings of the mobile phone, and some third-party application accounts need to log in again. Please make sure that it will not affect the use of the software before operation.
If you have more questions, you can go to this link page to consult online customer service for details.