First, briefly introduce the meaning of erp.
Enterprise resource planning (erp) system means integrating internal and external management information, including financial accounting, manufacturing, sales and service, customer relationship management and other systems, so that these things tend to be automated management. Its purpose is to promote the information flow between enterprises, automate business functions and effectively make external management more effective.
The system can run under different computer hardware and network configurations, and usually uses the database as the knowledge base of information. In the mid-1990s, the enterprise resource planning system experienced rapid development. At first, it focused on the background function of automation system, and did not directly affect customers and the general public. The functions of the front desk are simple customer relationship management, supplier relationship management and so on. Later, the system tends to be stable and complete, which can basically solve all the core functions of the enterprise. Many enterprises, governments and non-profit organizations have also begun to adopt enterprise resource planning systems.
Second, how to use erp to make enterprises better managed.
Enterprise management attaches great importance to the process, and requires reducing repetitive work and improving overall work efficiency. But how can we make good use of erp management system, so that enterprises can manage it on the next level?
ERP can realize the management that enterprises want and need more conveniently and quickly. The process of erp is based on the driving relationship between enterprise management mode and managed business. To put it more clearly, what needs to be done next is always carried out by the system and managers, but now it can be carried out through the erp management system. The real application of ERP is that once a business happens, it will automatically trigger and generate instructions for subsequent business, and transmit information related to this business and subsequent business. This is the real process management. Instead of letting people who use ERP software look for data everywhere in the system, and then submit and send orders manually, this is the embodiment of ERP management thought.
If the erp system is given the time requirement of business management, it can directly and accurately convey the time when the follow-up business must be completed, so that the personnel of various professional departments can get instructions in time and have documents that can be operated and entered. This document must be completed by the production technology department according to the specified date, and the business information is extracted according to the post function, and the lower part is divided into posts that must be maintained and completed.
3. What does ERP bring to business owners?
What does ERP bring to business owners?
1. You can keep track of the company's operating conditions from the data in the system at any time;
2. Establish the company's management system and operation specifications, which shall be operated by the system management company;
3. Establish the database of the company's operation, and accumulate the company's management experience and knowledge, which will not be lost due to the flow of personnel;
4. The integration of system information can improve the reaction speed of the company, and it does not need to rely on manpower to make statistics, which can reduce errors and save manpower;
5. A large number of calculation functions provided by the system can strengthen the output flexibility of the company and improve the ability to take orders;
6. The system can integrate the data of each unit, and can settle accounts at any time to understand the company's current operating costs;
7. The system complies with fiscal and taxation laws and regulations, and may achieve internal control objectives;
8. The system conforms to the listing and OTC specifications and can assist the company in listing and OTC operations;
9. The system can reflect all kinds of abnormal situations and provide relevant information to facilitate the solution of problems;
10. The system can provide electronic sign-off and workflow functions to achieve paperless goal;
1 1. The system can be operated and queried remotely online, which is convenient for transnational management and is not limited by regions;
12. The system can manage funds and improve the efficiency of fund operation.
Four or six typical cases of ERP failure abroad 20 1 1 year
20 1 1 is another year of frequent major accidents in ERP projects.
Failure of a software project is not fun for any participant. This kind of accident not only leads to the waste of funds and energy, but also makes managers fall into a condemned situation, and may even lead to a lawsuit crisis. The following are 20 1 1 problems with major accidents in the ERP field.
1. The British government abandoned the national IT plan of the National Health Insurance System.
20 1 1 In September, the British government officially announced that it would suspend the plan to establish electronic health records for all citizens in the country, which has always been regarded as the largest public IT project in British history. Although this system has brought a huge financial expenditure of 654.38+0.2 billion pounds (about 654.38+0.87 billion dollars), the unremitting efforts since 2002 have still failed to produce an operational ideal mechanism.
The British Major Projects Authority concluded that the plan "failed to provide the necessary modern IT service support for the National Health Insurance System (NHS)". Michael Krigsman, CEO of Asuret Consulting, specializes in providing the services needed to ensure the successful deployment of IT projects. He commented, "The higher you fly, the heavier you fall. The British government tried to combine the differences between different geographical and administrative regions and adopt a centralized solution. This is undoubtedly an arduous task, full of political differences and technical obstacles. Of course, in the end, as everyone expected, no meaningful results were obtained. "
2. new york City Time Project.
CityTime payroll management system project launched in new york, USA, 20 1 1 year can also be described as "overwhelmed". Because the overall cost of the project was overspent, it was investigated by criminal investigation. It is alleged that during the implementation process, several former employees of SAIC, a system integration service provider, and TechnoDyne, a subcontractor, were suspected of accepting kickbacks.
The initial budget of CityTime project was 63 million dollars, but due to the sharp increase in costs, the final total investment was estimated to be as high as 760 million dollars. On June 20 1 1, the government filed a lawsuit against Reddy and Padma Allen, executives of TechnoDyne Company, and several former employees of SAIC Group were also summoned by the judicial department. The new York state government is trying to get payment from SAIC group. 20 1 165438 In February, SAIC Group stated that it had accrued losses of 232 million dollars related to this case.
3.3 difficulty. The SAP project has seriously affected ingram micro's income.
20 1 1 In April, Ingram Micro, a large technology distribution company, announced that the Australian SAP project had seriously damaged the company's revenue in the first quarter. Ingram micro said that its net profit in the first quarter of 20 1 1 was $56.3 million, significantly lower than the $70.3 million in the same quarter last year. The company believes that this gap is mainly due to the transition difficulties of Australia's new enterprise system.
Ingram micro also stressed that once the system is in place, it can really bring economic benefits and greatly improve processing efficiency. At the same time, however, they warned that after the project is fully deployed, the financial performance of the enterprise is likely to be continuously affected, and there is already evidence that this expectation will basically become a reality.
4. Montclair State University sued Oracle Bone Inscriptions for PeopleSoft.
20 1 1 In May, Montclair State University in New Jersey, USA, went to court with Oracle Bone Inscriptions Company, claiming that the PeopleSoft project provided by this old enterprise was a complete failure and could not replace the existing outdated legacy system of the school. The school alleged that due to Oracle Bone Inscriptions's improper handling, the actual expenditure of the project may be as high as $20 million.
But Oracle Bone Inscriptions quickly hit back, claiming that the whole problem was entirely the responsibility of the school. Oracle Bone Inscriptions argued in court: "When the implementation of the project went wrong, it was obvious that the school leaders of Montclair State University did not fully understand the technology and steps necessary to complete the project. The school did not work with us to solve the problem through discussion and communication, but blindly formulated the agenda for fear of being accused of delaying the construction period, which eventually led to the escalation of ordinary management differences into serious legal disputes. "
Montclair State University recently filed a revised complaint, adding more detailed statements, including that Oracle Bone Inscriptions Company "forged" the software demonstration effect in the marketing process and demanded compensation.
5. The customer sued Epicor for "messing up" the ERP project.
Some ERP project accidents may cause greater economic losses and influence scope than others, but in short, any form of problems will bring serious consequences to the normal operation of enterprises. ParknPool, a professional manufacturer of outdoor furniture, brought Epicor to court in October 20 1 165438 10, claiming that it caused losses in 201year.
ParknPool intends to eliminate the old QuickBooks system. With the development of enterprise business, this system can no longer meet all kinds of needs. Then they turned their attention to Epicor's Sage-based products, because Epicor seems to be more integrated. However, since the signing of the contract, everything has not been quite as expected.
In the previous statement, Epicor denied that it was at fault in the project implementation process: "Our products, consultants and partners have performed well, so Epicor believes that all this shows that we will resolutely defend our position in any legal proceedings." 6. Marin County, California accused SAP and Deloitte of fraud.
20 1 1 In February, the Marin County Government of California sued SAP and Deloitte Consulting in the federal court, claiming that the two companies used the failure of ERP project to extort more than 20 million dollars from them. 20 10 malin county government sued Deloitte in the lower court, claiming that the system integrator sabotaged the project implementation in a planned way by manipulating workers, which led to the accident. The county has decided to give up SAP software completely and choose other alternative products, thinking that this will be the cheapest solution to clean up the mess.
In the lawsuit, SAP and Deloitte Consulting were accused of violating the Federal Constitution Act on Fraud Impact and Corruption (RICO). According to the provisions of the bill, the county boss Zhang's loss of $35 million will be compensated in three times. The Malin county government also said that SAP used lure as a member of the early adopter plan in the marketing process, and the risks brought by the immature software itself eventually led to the overall failure of the project.