no problem
Telephone inquiry
1 You can call 955 19 customer service at any time, and choose to inquire the policy information through self-service or manual service according to the voice prompts.
2
If self-service is selected, please enter the ID number, insurance contract number or application number for self-service inquiry. We will provide you with a variety of self-service inquiry services such as policy and payment inquiry, salesperson identity confirmation, activation card activation, password change and so on.
If you choose manual service, the traffic representative will provide you with consultation, inquiry, complaint, loss reporting registration, loss reporting registration, customer return visit and other services after confirming your identity.
Network query
1 Online registration of trading customers: Go to the online self-service channel of China Life website, click on the policy inquiry, and register by email or China Life Crane Card number.
Login system: After registration, log in to China Life Online Customer Service System.
3. Add insurance policy: After logging in to the system, you can find the information about the relevant insurance policies you purchased. If the policy information is incomplete, you can add related policies manually.
four
Inquiring about policy information: The policy information that can be inquired in China Life Online Customer Service System includes basic information such as the name of the insurance purchased, the insurance amount, the insured, etc. And the tips that you are most concerned about the recently completed payment and the amount of insurance premium paid, the payment of renewal insurance premium and the collection of insurance premium; Investment link or universal customers can also query account assets and statements.