10086 customer service work experience personal feelings example 900 words

10086 customer service work experience personal feelings sample book 900 words

Therefore, on the phone, an excellent operator must have a smile, a calm tone, a relaxed tone, and appropriate words, giving the caller a pleasant feeling, making the caller infected by our relaxed pleasure and making the work better. From the moment I took up my post, I made up my mind: I must be a qualified and excellent telephone domain name operator. Speaking of it, it is easy to be an operator, but it is difficult to be an excellent operator. A journey of a thousand miles begins with a single step. I learn from small things, learn from small things.

I haven't contacted the operator for a long time. Compared with my old colleagues, I am a novice. But this can't be the reason why I can be worse than others. On the contrary, the more because of this, I will pay more energy and time to study than others in order to keep up with everyone's pace.

Everyone says that if you want to do a good job, you must first love it. In this nearly a month's work, I found that I like this job more and more. In my future work, I believe I will abide by every rule and system of the company, make a good work plan for the operator, implement every work flow and remember every standard clause. Be strict with yourself: there is no best, only better.

I clearly know that I still have a long way to go to become an excellent operator, but I believe I will continue to learn, sum up experiences and lessons, learn from each other's strong points and make it better in the future! As the saying goes, there is no Fiona Fang without rules. There is no doubt that in our daily work, we must first abide by every rule and system of the company, implement every workflow and remember every standard clause. In addition, I think we should also pay attention to the following details and constantly improve ourselves in practice.

First, take the initiative to call. Today, in the era of commodity economy, time is money, so we should save precious time for our customers and ourselves. Complete the tasks specified by the company as soon as possible.

Second, the expression and tone are pleasant. One of the basic characteristics of our work is that we don't meet customers and don't transmit information through voice, so our facial expressions, tone of voice and intonation are more important. Although I am an ordinary operator, I know that my every move, words and deeds represent the image of our company.

Therefore, on the phone, an excellent operator must have a smile, a calm tone, a relaxed tone, and appropriate words, giving customers a pleasant feeling, making customers infected by our relaxed pleasure and making their work better. From the moment I took up my post, I made up my mind: I must be a qualified and excellent company employee. Speaking of it, it is easy to be an operator, but it is difficult to be an excellent operator. A journey of a thousand miles begins with a single step. I will learn from small things and start from small things.

10086 customer service work experience personal feelings sample book 900 words two

Before I joined the mobile company, the mobile operator with the largest customer base in China had the widest service. At the same time, I am an old user of China Mobile for many years, and I am quite satisfied with the service and call quality of the mobile company. By chance, I became a new mobile employee. I love my job. I can find my favorite job in the workplace, and I can find the characteristics of being with me from the work process: I am very friendly and not afraid of contact with people. At work, I seem to be doing a different job. The secret is that I remain interested in the company.

As a new employee who just entered the mobile company, I feel fresh and curious about everything. In the past, I accepted the service in the mobile company and felt the service of the mobile company. Now as a service provider, I have to face a large customer base to serve customers, which can be said to be a great life challenge for me. My job is mainly to communicate directly with customers face to face. That is to help customers use mobile services smoothly. Mobile customers are widely distributed in all walks of life, and even state organs, such as the State Taxation Bureau and the Industrial and Commercial Bureau.

Sales staff's work content is highly repetitive. Many people think it is hidden and can't see tangible results, but I think this job is very interesting, and its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that everything is clear from right to wrong, black and white. However, I often can't make it clear in the face of customers' reactions, so I have to calmly face their emotional complaints and even abusive words.

At the beginning, I often felt that the mobile company was not run by my family and the customers were not smooth. Why are you cursing me? The unreasonable reaction of customers often makes me feel depressed. But at the same time, I also have unspeakable joy. I remember that in my second week as a director, a client was not very good at "printing details" with self-service terminals. I patiently taught him how to operate it, and it took me nearly half an hour to finally teach him. Hearing the customer's thanks, I almost jumped with excitement.

One afternoon after work, I was about to go home, thinking that my client had come to the business hall, and tentatively asked me, "My mobile phone can't access the Internet. Can you help me? " I immediately put down my things and took the user's mobile phone to help the customer see it. It turns out that customers can't use it, so I introduced how to use it and the charge for surfing the Internet. After explaining it once, I don't seem to understand the customer. If I am embarrassed to ask again, I will immediately say, "I may not understand. Shall I tell you again? " I explain it to the user bit by bit, and guide the customer to operate while talking until the customer fully grasps the use method. I not only work hard in the business hall, but also receive every customer with warm and patient service. During the break, sometimes someone stops me and asks me for business advice. Whenever this time, I will stop and patiently explain to the customer until the customer understands. Sincere service has won the trust of users. After a break, my classmates and I met a customer who often went to the business hall to do business. When he saw me, he said anxiously, "I'm in a hurry now." Can you help me pay the phone bill of 50 yuan? " Say that finish, give me the money and leave. Without saying anything, I immediately went to the business hall to pay the 50 yuan phone bill for the customer. From then on, every time this customer went to the business hall to handle business, he would go to my counter to say hello to me. I love doing business, and I have tasted the ups and downs in my work.

Because salespeople's work is trivial, frustration is often greater than a sense of accomplishment, but once they have a sense of accomplishment, they will be happy for several days. To be a shop assistant, you need a little bitch character. If you are a self-centered person, it is hard to enjoy it. I think the company has given me a stage for development and an opportunity for further study. If you complain about hard work and haggle over every ounce, it will be disappointing to use your company and this opportunity.

I don't usually have too many requirements for personal image. What is nature, kindness and smile is not so important. After entering a mobile company, seemingly simple things are not that simple. Take the daily greeting card and say, stand up straight, dress neatly and talk hard. Everything represents the image of a mobile company. Through my own work, I can really integrate into the mobile company and enjoy the customers' satisfied eyes and praise. At the same time, I understand one thing: it is not difficult to do a good job, but it is difficult to persist! We can't leave every day when we talk, but how to say it is an art, and how to make customers feel God's feelings can't be done for a while. "hello! Welcome to visit! " Hello! Pay the fee? Please sit down. what can I do for you? "What a simple language, what a simple words, it represents the mobile company's sincerity and care for customers! This also taught me how to deal with people and how to be a sincere person! Through these days' internship, my skills in all aspects have been improved, and I think Guang Guang, a mobile company, is a service-oriented enterprise. More is the cradle of cultivating talents, so that employees who enter the company can enter the role faster.

Business is the company's external window and the representative of corporate image. From the moment I walked into the business hall, I made up my mind: I must be a qualified and excellent salesperson.

10086 customer service work experience personal feelings example collection 900 words three

Some people say that time flies, and now I finally realize it. Unconsciously, I have been in the company for more than half a month. In order to better promote my work, I will summarize and report my personal work for half a month as follows:

When I first entered the company, I have been learning service terms, the operation of work pages and the intensive practice of Mandarin. At that time, the monitor said that my good word "hello" was incorrect, and then I kept repeating the word "step up practice". On Friday, when our new employees took the collective exam, we heard the monitor say, "Hey, your' good' word has been conquered!" Being in a good mood means being happy. Yes, it is said that details determine success or failure, and many people will ignore it. But in fact, we don't need to do much every day. As long as we insist on doing every detail of the work carefully, it will be a great thing. After the exam, this week, our new colleague finally lived up to his previous efforts and was recognized by the actual operation of the work page. All our new colleagues can't wait for this news.

However, we often think that everything will be fine as long as we start. As long as everything is ready, everything will be fine, but the result ... is always not as good as we thought. Usually, several new colleagues practice together, and they all feel ok, so there will be no problem. At first, I was more or less nervous when I sat in front of the computer and heard the phone ring. Sometimes I forget to press the call in time when I am nervous, and sometimes I forget to read the following tips in time. Fortunately, there is nothing wrong with the service language and operation, but it also affects the operation speed because of the tension in front. Later, after talking with new colleagues and consulting with old colleagues, I realized that most of my colleagues had had such a transitional period and were more or less nervous. As our monitor Chen Chao said, as long as we adjust our mentality, we can do nothing bad. Yes, I will never allow myself to do such a simple thing badly. I believe I can do it! Later, every time I sat in front of the computer, I tried to take a deep breath and adjust my mind. More times, I feel that everything is used to it and the working procedure is natural.

On August 1 day, after a tense examination for all telephone operators, I was finally able to go it alone. Although I was nervous, the result of the exam was not my best performance. But this will not affect my future work. I believe that I will always adhere to the principles of the company, strengthen my study in my future work and try my best to do my own work.

I started to work alone this week, and I haven't encountered any special circumstances at work, so every call was transferred smoothly.

As the saying goes, there is no Fiona Fang without rules. There is no doubt that in our daily work, we must first abide by every rule and system of the company, implement every workflow and remember every standard clause. In addition, I think we should also pay attention to the following details and constantly improve ourselves in practice.

Answer the phone. Today, in the era of commodity economy, time is money, so we should save precious time for our customers and ourselves. Complete the company's "one phone call every 10 second" at the fastest speed.

Cheerful expression and tone. One of the basic characteristics of our work is that we don't meet callers and transmit information through voice, so our facial expressions, tone of voice and intonation are more important. Although I am an ordinary operator, I know that my every move, words and deeds represent the image of our company. Therefore, on the phone, an excellent operator must have a smile, a calm tone, a relaxed tone, and appropriate words, giving the caller a pleasant feeling, making the caller infected by our relaxed pleasure and making the work better. From the moment I took up my post, I made up my mind: I must be a qualified and excellent telephone domain name operator. Speaking of it, it is easy to be an operator, but it is difficult to be an excellent operator. A journey of a thousand miles begins with a single step. I learn from small things, learn from small things.

10086 customer service work experience personal feelings example 900 words four

I. Personal Customer Management and Service

In order to show respect for vip members and enjoy what I think is a distinguished experience. 20xx years, based on the service concept that communication starts from the heart,

Each of our service personnel is based on the interests of customers, thinking about what customers think and anxious about what customers are anxious about, providing customers with various communication services such as careful shutdown, free card replacement, free replacement of stk large-capacity cards, and helping customers win points. We try our best to do our best for our customers.

Combined with the work indicators of our mobile company and based on the service principle of "people-oriented", we have implemented differentiated services such as door-to-door service and family service for major customers and important customers from the data breakdown at the beginning of the year to the customer satisfaction at the end of the year. We ask every account manager to patiently answer customers' questions about mobile communication, satisfactorily solve customers' problems in using mobile phones, and provide various forms of information services. The account manager will contact the customer regularly, and the customer can also keep in touch with the account manager by telephone, text message, door-to-door and other means. Customers can also make an appointment with the key account manager who provides services and ask for on-site service. On-site service includes: business acceptance, setting new business functions, presenting new business, solving complaints, charging mobile phone fees, etc.

In addition, combined with the strategic goal of "leading in service and leading in business", we have always adhered to the corporate mission of "creating an infinite communication world and being the pillar of the information society", constantly enhancing employees' "sense of crisis, urgency, mission and responsibility" and comprehensively improving service quality, so that our center has made great progress in corporate civilization construction.

Second, the retention rate of high-end customers.

In the current fierce market competition, high-end customers will become the next market target of our communication industry. In the "war" of high-end customers' market retention rate, only by deepening humanized and family-style quality service and improving business technology level can many high-end customers trust. Last year's high-end retention rate, our center successfully completed the task assigned by the company.

Third, the management of outbound personnel.

Outbound personnel account for a certain proportion of our center's completion indicators. Targeted selection of target customers for telemarketing, well-designed service caliber and Qi Xin's cooperation of all outbound personnel have played a huge role in the promotion of new business in XX years and comprehensively promoting the incremental income of new business. When outbound team members do market research, social investigation, service care and tap potential customers, their service quality represents the service image of our company, so we train outbound team members to master the company's indicators and business, standardize service terms, and cooperate closely with them professionally and flexibly. So that they can clearly and clearly deliver the information to the target customers at the first time. It is a bridge directly connecting customers and companies, so the service quality of outbound personnel directly affects the business of customer outbound personnel to further cultivate potential and competitiveness, and focuses on strengthening potential, service management and service personnel management.

Fourth, complaint handling.

In order to further improve customer satisfaction and maintain the leading service, the key customer center established a rapid response mechanism for customer complaints in XX, taking customer value as the scale and starting with strengthening complaint management.

First of all, optimize the complaint handling process, strengthen the back-office manager's support to the front-office account manager's complaint handling, set up a complaint hotline, and establish an emergency mechanism for direct intervention by management to shorten the time limit for complaint handling. Secondly, strictly control the short message sending of group customers. Thirdly, important and repeated complaints are directly sent to the company's professional departments or related leaders, and the management personnel support and solve them in time. Finally, improve the customer follow-up service system, improve the service level of mobile companies, and achieve 100% complaint satisfaction.

Verb (abbreviation for verb) daily homework

Account manager is the main provider of customer service for group customers and individuals, and it is also an important carrier for mobile companies to show their employees' image and work style. The professional image and quality of account managers have always been the focus of company leaders and customers. In the daily work of XX years, the service and business of account managers were systematically trained, the marketing system was comprehensively optimized, and the scale of account managers was optimized. Vigorously promote the large-scale development of new business, accelerate the pace of upgrading services, comprehensively optimize the marketing system, and promote the center to achieve its annual marketing goals.

In 20xx, I will help lead the overall innovation of service mode and increase the market share of new business. Assist leaders to improve customer service in an all-round way and promote the optimization of service value. We will continue to vigorously promote the core values of "being virtuous and carrying things, achieving perfection".

10086 customer service work experience personal feelings sample book 900 words five

Worked as a customer service operator in mobile company 10086 from July to September. After two months of work, I have a certain understanding of customer service. Now I will summarize my feelings and understanding of customer service as follows:

1. Basic skills and quality requirements required by customer service personnel: The basic skills required by customer service personnel need to have good service spirit, good communication skills, fluent Mandarin, conscientious and meticulous work, good team spirit and sense of cooperation, strong discipline and good mentality.

As a customer service staff, you need certain skills:

(1) Learn to be patient and tolerant. Patience and tolerance are a magic weapon and a virtue in the face of unreasonable customers, which requires tolerance and understanding of customers. The customer's personality is different, and his outlook on life, world outlook and values are also different, so customer service is to satisfy customers according to their own preferences.

(2) Don't promise easily, and keep your word. Customer service personnel should not easily promise anything to customers, which will make their work passive. However, customer service personnel must pay attention to their promises, and once they promise customers, they must try their best to do so. When I worked as an operator in a mobile company, the company stipulated that after receiving customer complaints, it must be handled within 48 hours, which is the embodiment of reputation and the basic requirement for customer service.

(3) Be brave in taking responsibility. Customer service personnel often have to bear all kinds of responsibilities and mistakes. Colleagues often pass the buck to each other when problems arise. Customer service is the service window of the enterprise, which should include all the losses brought by the whole enterprise to customers. So in the customer service department, it can't be said that this is the responsibility of that department. All responsibilities need to be solved by customer service staff, and you need to be brave enough to take responsibility.

As a customer service, you need certain skills and qualities:

(1) Good language skills. In the process of communicating with customers, he is fluent in Mandarin, moderate in speech speed, appropriate in words, humble and confident.

(2) Rich industry knowledge and experience. Rich industry knowledge and experience is an essential weapon to solve customer problems. No matter what industry you do, you need solid professional knowledge and experience. Not only can you communicate with customers and apologize, but you should also become an expert in this service and be able to explain the problems raised by customers. Some problems may not be solved if the customer service staff can't become professionals. As customers, what they want most is the help of service personnel. Therefore, customer service personnel should have rich industry knowledge and experience.

(3) To learn to put yourself in the other's shoes, we should consider both our customers and our own interests. This is the most powerful way to maintain and retain customers. When you encounter customer complaints, if you can put yourself in the other person's shoes, you can balance your work mood and improve your own quality.