1. According to the individual needs of enterprises, different types of welcome words can be customized for enterprises. Welcome to call * * company, the phone is being connected, please wait a moment.
Second, IVR voice navigation
1. Users can transfer calls to designated extensions through IVR voice navigation. Voice guidance can be single-level navigation or multi-level navigation. When there are multiple departments in the enterprise, customers will be automatically guided to the corresponding departments through voice navigation. When IVR voice navigation is enabled, the color ring back tone function must be available. For example, welcome to call * * Company, please press 1 for the sales department, 2 for the customer department, 3 for the finance department and 0 for the number check. You can press 0 -9 to bind some 10 phones.
Third, a comprehensive recall.
In order to strengthen the work monitoring of the business team and improve the service level, the calling and called parties can be fully recalled through the client platform.
Fourth, voice mail.
In order to prevent enterprises from missing calls and reduce the loss of customers, after the voice mail message function was opened. When the number bound to the 400 phone is busy or cannot be connected, the system prompts, such as: Please leave a message after the beep, and the customer can leave a message and transfer it to the voice mail. You can find out which customers have voice files on the customer platform, and you can download the audition.
Five, job satisfaction evaluation function fee
Report the work number before the call, so as to know the customer service satisfaction in time and strengthen the customer satisfaction analysis. After opening, when the caller hangs up, the system will prompt, for example, press 1 if you are satisfied, and press 2 if you are not satisfied.
VI. Regional Transfer
You can set up a transfer to select a destination number based on the caller.
Seven, self-service management platform
The sales hotlines of 1 and 400 all have powerful and easy-to-operate system self-management platforms. Users can log in to the self-management background with the 400 number and related passwords to manage and operate the system. 2. Please modify the initial password in time after logging in. The initial password is a randomly generated 6-digit number, which can be modified by users themselves.
Eight, telephone real-time query
1. Users can query their consumption records in real time through the management background; 2. All consumption records are displayed in the form of a list, so as to ensure that corporate customers know about consumption and feel free to use it.
Nine, missed calls query
1. Users can query the details of missed call records through the management background; 2. Users can find the details of missed calls within a period of time according to the time period to ensure that no potential customers are lost.
X. Call record inquiry
1. Users can query all call records within three months. Recording items include: area code of incoming call number, area of incoming call number, incoming call number, answering number, start time, answering status (received or not), call duration, call cost and recording;
Eleven, set the call strategy
1. As there are multiple phones bound by users, you can set your own answering rules; 2. Default mode: random allocation and average transfer to all binding numbers; 3. Sorting method: according to the sorting of binding numbers, the previous number is always given priority, and the next number will be transferred only if and only if the previous number cannot be connected (busy, unanswered, unable to connect).
Twelve, voice message
1. When the operator of the enterprise is off duty or all busy, no one answers and can't get through, he can automatically enter the message program; 2. Enterprise users can log in to the background at any time to check the message status; 3. For example, "The operator is temporarily unable to answer your call, please leave a message after the beep, thanks for calling".
Thirteen. Call analysis
On the basis of the list of the whole network, the monthly telephone traffic statistics report is provided, and the distribution of incoming calls and calls in the system is statistically analyzed by caller, called party, service category and time period. Enterprises can easily generate various statistical charts or tables based on these basic data to provide analysis and support for decision-making and business.
Fourteen Blacklist blockade
According to the needs of enterprises, we can ban incoming calls from certain telephone numbers, set a ban time, realize blacklist shielding, and effectively prevent malicious and harassing calls.