Smiling service speech 1 As an ICU doctor, I deeply feel the responsibility and burden on my shoulders. Looking at so many dying lives, from initial anxiety to numbness now, facing patients and their families, there is too much sadness and too much helplessness. In the ICU ward, you can feel the pulse of life and the preciousness of life. Don't be stingy with your smile, light up the service with your smile and give them confidence and hope. Sometimes, a smile is a different kind of warmth!
No matter how bad the patient's condition is, I will smile, examine him and treat him; I will tell my family with a smile: take good care of him and contact me as soon as possible; I always say to comatose patients: Get well soon, your family is waiting for you.
Once, a family member asked me: I was in a coma and couldn't see. Who are you laughing at? I smiled and said that I always hoped that when he suddenly woke up, he would see that my smile was sincere and natural. I believe that my smile he saw at that moment is very important for his treatment and recovery.
Smiling is actually very simple. When the corners of our mouth rise, it is a smile, but a heartfelt smile needs our sincerity. Our sincere smile is an invisible language to comfort them. I remember a family member of such a patient, whose mother was in a very dangerous situation because of heart failure and had been in a coma in the ICU ward. His family is his son. His father died when he was a child, and his mother always took great pains to raise him. Suddenly, his mother fell ill and was admitted to the ICU ward. He couldn't bear it psychologically, and he was moping for several days. It's no use trying to persuade him. Later, once, after I examined his mother, I came out and nodded and smiled and said to him, you see, you have to take care of yourself before you can take care of your mother. As a doctor, I think this sentence is very simple and common. But his son shed tears. He said, thank you, doctor! Just this once, he actively cooperated with our work, and finally his mother settled down. Later, after his mother was discharged from the hospital, he came to see me and said, thank you for that smile at that time, let me know that my mother will definitely get better!
From then on, I always told myself to encourage patients and comfort their families with your smile.
Only a heartfelt smile can touch, comfort and encourage people. Smiling is not a formulaic facial makeup, nor is it an exercise in front of a mirror, nor is it a disguise. A little more understanding, as a doctor, don't care about the complaints of patients' families and don't resent their panic. When you hear that they are worried about their illness, please answer with a smile and let them know that we will try our best to provide the best service and try our best to make the patients reach the best state!
In recent years, I have come all the way, with challenges, hardships, grievances, tears and joy. No matter before or after, I will continue to learn lessons, face patients and their families with a smile, impress and encourage them with a smile, and make contributions to building a harmonious doctor-patient relationship with a smile!
Smile Service Speech 2 Dear leaders and colleagues:
I feel very honored to be a star today, which is inseparable from the concern and trust of leaders and colleagues present here.
At work, it is the work spirit and attitude of colleagues with good performance and high business skills that infected and inspired me, so that I can follow your example when serving customers. It is with your help that I can have today's work results. Thanks again!
As a front-line employee, facing different customers every day, I know the importance of service in the banking industry. First of all, the service environment, my colleagues and I clean every day, concentrate on cleaning every corner of the business room, make good preparations before work, and create an orderly, clean and warm service environment for customers; Correct your service attitude, put yourself in the customer's shoes, treat the customer as a family friend, turn the three-foot counter into a window of send warm service, treat the customer's affairs as your own business, and persist in solving the customer's problems with me. One more sentence can make customers run less and take one step less, and prevent customers from leaving ICBC with regrets!
In service, we should also learn to observe what we say, take different service measures for different customers, treat customers with sincere and euphemistic tone, pay special attention to speaking skills, impress customers with our sincerity, patience and enthusiasm, keep smiling every day and shut out all unpleasant things. We can't work with emotions, sometimes it feels easier said than done, but as long as we work hard, we will definitely receive something different.
When I handle business for customers, especially young customers, I will take pains to suggest that there are preferential customers to handle our bank cards, cardholders to handle e-banking, and self-service equipment to save queuing time. There is no time limit for 24 hours. For example, some wage customers and big customers can be introduced and recommended to them in easy-to-understand language, and they can spend money by credit card, which saves the trouble of change, and they can also collect deposits and use one card for multiple purposes. You can transfer money, remit money, pay fees and manage money. Through our electronic banking. It is easy to stay indoors. Safe and convenient, saving time and effort, saving money, increasing value, facilitating customers and reducing counter pressure. Therefore, it is very important to guide customers correctly in daily work. I also believe that customers will adopt suggestions that are beneficial to them.
Whether at work or in daily life, be an interpreter and propagandist of our business. When I meet customers who have questions about our business, I will stop and answer their questions. When there are new products, I will inform customers in need in time. I think I did a little thing at work. When I saw the trust and satisfaction of customers and heard their praise, I felt gratified that our efforts were rewarded. No matter how hard and tired you are, it is worth it.
The new year has come quietly. I will study harder, constantly enrich myself, meet new challenges with full work enthusiasm, repay my choice with positive and down-to-earth work attitude, and live up to the leaders, colleagues and friends who have given me unlimited care and high hopes!
Service is endless, and service depends on everyone. Let's unite and work together. I believe that in the new year, there will be a new breakthrough in our service work!
Thank you!
Smile Service Speech 3 In real life, no one will easily refuse to smile, and smile is the most magical in interpersonal relationships. Especially in the service industry, smile is the best wealth, and smile is the simplest, most economical, most feasible and easiest service.
Smiling service is the most basic standard in service attitude and the best external expression of service enthusiasm. Smiling gives people a kind, kind and polite feeling, and proper honorifics will make customers feel at ease. Smiling is also an excellent way to respect customers.
Laughter is born to everyone. Smiling service is a sincere expression of one's heart. It is a kind of strength, which can not only produce good economic benefits, make it win weddings and prosper business, but also create social benefits of price, so that it has a good reputation and word of mouth. In the case of competitive incentives in the service market, high-quality services are essential if you want to occupy a place for yourself. A heartfelt smile is the key. In fact, smile service is a measure with the least investment, the greatest effect and twice the result with half the effort in service work, which is valued and advocated by various service industries and service units.
A patient working attitude is the foundation of smiling service. How to resolve contradictions is also a problem that our toll station has to face today when medical disputes and doctor-patient relationship are not handled properly. Patience is the most effective way to solve conflicts. When we are in contact with patients or their families, if we can use polite language, sincerity and patience, plus face-to-face explanation with smiling service. I don't think anyone can be indifferent. There will always be a little peace or tranquility in his heart. I think the next time he comes to the hospital, he will remember our good service attitude.
Full work enthusiasm is an extension of smiling service. Complex window services, time and patience are not enough. At this time, we need not only patience, but also a high degree of work enthusiasm, so as to cope with various challenges in our work. When we are passionate about our work, we have no reason not to do what we like well. When patients and we encounter difficulties, we have no reason not to work efficiently, put ourselves in patients' shoes, think what they think, read what they think and be honest with each other. When this concept is deeply rooted in people's hearts, it is an extension of our smiling service.
The personnel manager of a big company once said that he would rather hire a girl who didn't finish primary school but laughed happily than a doctor of philosophy who looked sad. This statement is very realistic. The clerk's smiling service can infect any customer and even be an important factor in successful purchase. Many companies advocate "smile" service, and smile is indeed an important magic weapon of modern marketing.
Never laugh at your customers, or be rude to your customers, or even fool your customers, which is fatal to you. Treating your customers with courtesy and respect will make them feel that you are kind. You can't just make promises to customers. Breaking a promise will do harm to yourself and your customers. Bad faith will make customers feel that you are unreliable and you can't give them a sense of security. Finally, customers will no longer trust you, and you will lose their trust and customers.
Provide wholehearted service to each of your customers. No matter what the customer's situation is, we will provide him with thoughtful, meticulous and enthusiastic service. If your customer asks you something, you should make sure it is accurate before telling your customer. Don't take it for granted to answer hastily. Don't mislead customers, but clearly point out the direction and ensure that you can help customers.
Smile Service Speech 4 Dear leaders and colleagues:
"Smile, smile is the beginning of language; Smile, smile where the soul flies; Let the petals of laughter fall in your palm; Let the sunshine of laughter touch my shoulder; Smile, smile is the time of language communication; Smile, smile in the place where the soul dreams; Let laughter hit your chest; Let the laughing sky fly my wings. I believe you will be familiar with this song. This is Song Zu Ying's song at the opening ceremony of the Guangzhou Asian Games. Let's get into today's happy topic-smile with this beautiful song.
Smile, which the ancients interpreted as "in bud". It is a special "emotional language" and an international common language. Socrates said: In this world, what else do we need besides sunshine, air, water and smiles? Smile service can meet the needs of customers to the greatest extent. The so-called: "We sincerely invite guests from all over the world, and the guests will laugh; Smiling faces increase friendship and smiles bring benefits, which shows that smiling services can often bring unexpected success to enterprises.
What impressed me the most was that the sun just came last winter. As an intern who has just stepped into this strange social environment, I am full of curiosity and fear about everything here. In this way, I started my first job with trepidation, but when I was shuttling between various departments, my fear was melted by their smiles, which deeply affected me and made me really feel the warmth of "sunshine"-this is the affinity of smiles.
Correcting others' mistakes with a smile can make them feel your kindness. In the last three days of the hotel's opening, in order to catch up with the construction period, the hotel provided supper for the construction team, and I was a glorious member of the supper service. The night was already deep, and they were all exhausted. They were a little at a loss when they came to eat supper, and they were sloppy when they ate. And because they may not have been exposed to this similar buffet before, they don't know how to put the plates back by themselves. As you can imagine, the floor and dining table are in a mess, which is terrible. So on the first day, our workload was very heavy, and we were busy until 3 am. But the next day, we smiled and handed them mineral water and said, you have worked hard! But after eating, please put your plate in the designated place. Thank you for your cooperation! I said, pointing to the dining table not far away. We can see that their fatigue has not only disappeared, but also brought them a slightly apologetic smile and understanding cooperation. What we can all feel is a kind of warmth that can't be retired for a long time.
Smile service should achieve "five similarities" Leadership and absence are the same; Domestic guests are the same as foreign guests; Strangers and regular customers are the same; Good mood and bad mood are the same; Leaders are like employees.
When enterprises carry out or advocate "smile service", don't forget a proverb: only by smiling employees first can smiling enterprises have a wide customer base!
Finally, I send you a short message: get up in the morning and smile, the air is fresh and good luck; Smile at work in the morning and be in a good mood at work; Smile after work in the afternoon, and all the troubles and fatigue run away; Smile before going to bed at night, have a good dream and have a good sleep. Thank you!
Smile Service Speech 5 Dear leaders and colleagues:
Hello everyone!
I am an ordinary toll collector in Baiyin East Toll Station of xxxx Highway Management Office. My name is xxx.
I remember when I was not a toll collector, every time I passed the toll booth, I was envious when I saw the toll collector in uniform. Finally, one day, I also became a toll booth employee, and I did it for ten years. Ten years of charging experience made me realize how empty my envy of toll collectors is and how superficial my understanding of charging work is. Every day, in a toll station less than five square meters, uniforms are not only a kind of air, but also a kind of responsibility. Behind the smiling face of every toll collector, there is a hard time.
Some people say that charging is a simple job that anyone can do, but only those who really do it will appreciate the hardships and hardships of charging and taste the ups and downs. Charging work is very hard, not only because of the snowstorm, heat, harsh noise pollution, suffocating automobile exhaust and repetitive monotonous charging process year after year; It is difficult to collect fees, not only because drivers and passengers don't understand and cooperate, but also because they are wronged and humiliated. The toll collectors are ordinary people, with their own personal dignity and their own joys and sorrows. However, when serving drivers and passengers, even if they are wronged, they will even face insults and insults. In order to maintain the image of expressway people, all grievances should be buried in their hearts. I can't forget that winter ten years ago. I came to expressway in the early days of opening to traffic and became a toll collector. The hardships at the beginning of the station were beyond my imagination, and the semi-militarized management was no less than the training of recruits. I feel afraid of difficulties in the face of monotonous charging work.
When we first arrived at the toll booth, we were all only eighteen or nineteen years old, which was a very youthful age. In the current toll station, the work of charging is the shortest. Half a year, up to ten years. We have a * * * habit, that is, we seldom ask for leave. Some families are in the countryside, old and young, and some are mothers. As a mother, this job is my son's longing and attachment, and it is also my lover's concern. Some are in their youth, but there is no leisurely stroll. When asked what we were most afraid of at the toll booth, nine times out of ten we replied that we were afraid of working at night. Tell the truth. It is false that we don't sleep for eight hours at night, but since we have chosen this job and sat at the toll window, there is no reason for us to go to work and sleep. Some familiar drivers often tell us that it's comfortable to see you sitting in the toll booth in broad daylight, and sometimes it's pitiful to come over in the middle of the night and see you sitting straight at the toll window. We just laughed it off. Are you working? It doesn't matter if you are comfortable, let alone pitiful. In fact, in our daily life, the outside world is no different, but everyone has a different attitude towards life. As long as we maintain a positive and optimistic working attitude, work will reward us with pleasure and happiness!
In fact, everyone has such an experience in life: every sincere smile and every sincere language can always make us feel incomparable kindness and happiness. We all sincerely hope to see such a smile and hear such a language. Therefore, as an ordinary toll collector, we should dedicate our most sincere and beautiful smile to every driver and passenger to show the spirit and professionalism of our toll collector!
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile.
Smile is the most beautiful dress, a golden bridge to communicate with the soul, a kind of care with body temperature, a kind of cultivation, a kind of quality, and a kind of comfort to realize "who will work for after the flowers are picked into honey".
Working in the service industry, smiling is a necessary etiquette, but that kind of smile should never be forced to smile. Someone once described it like this: life is picturesque, and the smiling picture adds bright colors. Life is like wine. Smiling, the wine is full of attractive fragrance. Life is like a song. With a smiling song, there are more moving melodies. Life is like a book, a book with a smile has a shining theme. Today, I want to say that the service of our charging industry also starts with a smile! Because when we enter the toll lane, the first thing that comes into our eyes is neither all kinds of equipment nor uniform clothes, but our faces, our smiling faces with true feelings!
After these years of work, I gradually understand that if I love life and work, I will forget all my unhappiness. Smiling is a respect for others and an affirmation of yourself. Although the ticket booth is small, it is of great significance. That is our "position" and our "window" to show our youthful style and industry image. Our conscientious work, obscure dedication, with a sincere heart, send a warm greeting and a sweet smile, and the spring breeze will bloom with flowers.
I began to smile and made it a habit. No matter what others laugh at me, I firmly believe that smiling is the correct attitude towards everything. Seriously carry out every step of the operation, always give others a smiling face, neither humble nor supercilious, and bring others happy enjoyment with my confidence.
If you were a drop of water, would you moisten an inch of land? If you are a ray of sunshine, do you light up a little darkness? If you were a screw, would you stick to your post forever? This is a passage in Lei Feng's diary, telling us that no matter what kind of post we are in, we should give full play to our potential and make the greatest contribution.
Spring has gone to summer, and ten years have passed in a blink of an eye. With the extension of expressway, I am growing day by day. Looking back suddenly, working in a toll booth has become a valuable asset in my life. I can't forget that in the three-foot ticket booth, we greeted every driver and passenger with a smile and said "hello"; I can't forget the shy and happy smile of the toll collector who collects money. I can't forget the Spring Festival I spent with my colleagues at the toll booth. I can't forget the ten years of wind and rain, ten years of tempering, and we dedicated our enthusiasm and regretless youth to our beloved highway cause. The plaque is condensed with our sweat, recording our footprints of fulfilling our promises and contributing to society, and shining with our glory and pride.
This is the glory of ordinary road people, not to get flowers or applause, but to warm everyone on the road in the cold night with sincere wishes, throw the blood and sincerity of youth into this long road, and build a better tomorrow with lifelong love!
Thank you!
Smile Service Speech 6 Who compares nurses to angels in white? Since then, wearing this prestigious white hat, the angel's life has been written into holiness.
Hehe, isn't it?
We are angels because we work in a hospital, where there are flowers and no cigarettes. We are eradicating diseases and working hard for human health. However, there are sometimes thorns in the flowery space, but we always make ourselves more qualified for this role in a unique way.
I learned an article "Talking and Laughing" in middle school, which said: Laughter is a kind of facial expression that reflects the heart, such as Mona Lisa's smile … and our smile should be an angel's smile.
Some people say: when you are in a bad mood, it will be particularly comfortable to go and see the newborn baby; When the dying patient sees the newborn baby, his eyes will also flash with confidence to overcome the disease; Why? Perhaps this is the shock that the baby's hearty smile brings to life! Patients are under great psychological pressure when they are in hospital, so in order to take better care of patients and achieve ideal nursing purposes, smiling service is particularly important in our work. People usually call medical workers working in the front line of medical care angels. The smiling face under the white dovetail hat and the keen and amiable eyes above the mask will always be with the smiling face.
Look, the doctor's guidance angel will smile and say to you, "What can I do for you?" Because of that smiling and kind face, the patient has eliminated the strangeness to the environment and the fear of the hospital.
When you are admitted to the hospital, the angel in the ward will give you a comforting smile, so that you can eliminate your fear of illness and build up your confidence in yourself. When making rounds, smiling faces will come to your bedside, greet you gently, listen quietly, and answer your every question with a smile. When doing treatment, they will encourage you with every smile and let you walk out of pain under the guidance of laughter; When you get well and leave the hospital, the angels will send you away with a smile and wish you health and longevity in the future.
In the tense operating room, patients' fear of surgery and postoperative worries will appear during the operation. At this time, the angel will give you a comforting and encouraging smile, support and accompany you through every difficulty. Will give you a successful smile when you leave the operating room.
Angels' smiles reflect their inner world. Their kind and sympathetic hearts are constantly paying for others, but behind their efforts, their smiling faces are still there.
Who compares a nurse to angels in white? Since then, wearing this prestigious white hat, even the most beautiful clothes can only be hidden in the white nurse's uniform; Even if the red and tender cheeks are gradually swallowed up by the fatigue of the night shift and become no longer bright, we still write the song of life with constant persistence and sincere smile, and write the life of an angel with holiness.
Who compares a nurse to angels in white? Since then, with this prestigious white hat, the life of an angel has been composed to be extremely holy.
Hehe, isn't it?
We are angels because we work in a hospital, where there are flowers and no cigarettes. We are eradicating diseases and working hard for human health. However, there are sometimes thorns in the flowery space, but we always make ourselves more qualified for this role in a unique way.