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Notice of the Ministry of Labor and Social Security on Developing Labor Telephone Consultation Service
Letter No.84 from the Ministry of Labor and Social Welfare
The labor and social security departments (bureaus) of all provinces, autonomous regions and municipalities directly under the central government:
In order to further strengthen the public consultation service of labor and social security, enable the public to quickly and conveniently understand relevant policies, be familiar with procedures, better safeguard their legitimate rights and interests, and provide a unified service window and platform for the whole society, our department has applied for a national unified public service telephone number for the national telephone consultation service of labor and social security. The relevant matters are hereby notified as follows:
First, the national labor security telephone consultation service special number is "12333", which is used all over the country. This number is a local fixed telephone number. Long-distance or mobile phone numbers should be preceded by long-distance prefix and area code. The communication fee standard shall be implemented according to the current relevant regulations of the Ministry of Information Industry, and the information service fee shall be exempted.
Two, all localities should integrate the original telephone consulting service system, as soon as possible to use the "12333" number to access the existing consulting service department, so that the "12333" number can provide services to the outside world. After the "12333" number is activated, other service numbers should be stopped, except for those that need to be temporarily reserved due to work continuity, and all kinds of labor and social security service cornets originally used should be returned to the local provincial communications administration and announced to the public in time. Please contact the local provincial communications administration for details.
. The materials required to complain to the labor inspection brigade are as follows:
(1) The complaint is made by the complainant to the competent labor administrative department. The complaint document shall include the following contents:
(a) the complainant's name, gender, age, occupation, work unit, domicile and contact information, the name and domicile of the complained employer, the name and position of the legal representative or principal responsible person, and the violation of labor security laws, regulations and rules; (2) the fact that the legitimate rights and interests of labor security have been violated and the complaint request, with the signature or seal of the complainant.
(2) the complainant's certification materials. Copy of the complainant's ID card (the original should be provided for verification); Copy of the business license or registration information of the employer (if it is really impossible to provide it, it may not be submitted after explanation). In case of a collective complaint about recommending a representative, a letter of recommendation signed by the recommender is also required.
(3) Relevant evidential materials. Submit necessary evidential materials to prove that the infringement of the complainant's legitimate rights and interests is caused by the violation of labor security laws by the complained employer, such as evidential materials to prove labor relations and complaints. Specific matters can be directly consulted with the Labor Bureau, subject to the requirements of the Labor Bureau.
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Article 2 of the Regulations of People's Republic of China (PRC) Municipality on Handling Labor Disputes in Enterprises.
These Regulations shall apply to the following labor disputes between enterprises and employees in People's Republic of China (PRC):
(1) Disputes arising from dismissal, delisting, dismissal of employees, resignation and voluntary resignation of employees;
(two) disputes arising from the implementation of state regulations on wages, insurance, welfare, training and labor protection;
(3) Disputes arising from the performance of the labor contract;
(four) other labor disputes that should be handled in accordance with laws and regulations.