Work plan for the second half of the hospital outpatient department 1 1. Strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, and provide patients with high-quality, safe and orderly nursing services.
1. Implement various rules and regulations: regular and irregular inspections, supervision in place, and supervision and inspection records.
2. Strengthen safety awareness education: when unsafe factors are found at work, remind them in time and strictly implement the "four don't let go".
3. Strengthen the management of key periods, such as night shift, middle shift and holidays. Implement flexible shift scheduling system, reasonably match the old, middle-aged and young people on duty, and pay attention to cultivating the cautious and independent spirit of nurses when they are on duty independently.
4. Classified management: Classified management is carried out according to the nurse in charge-nurse-new nurse (1 year)-practice nurse, so as to strengthen the training, study and education of new nurses and improve their professional ability.
5. Improve nursing records and reduce potential safety hazards: standardize nursing records and conscientiously implement the "cross principle" in nursing records, that is, objectivity, truthfulness, accuracy, timeliness and completeness.
6. Strengthen nurses' own occupational protection: organize general nurses to learn relevant knowledge, and formulate occupational exposure reporting system, occupational exposure prevention measures and specific treatment measures and procedures after occupational exposure.
7. Improve the nursing emergency risk plan: pay attention to cultivating nurses' emergency ability in daily work, make a retrospective evaluation of each emergency work, draw lessons from it, and improve nurses' ability to deal with emergencies.
Second, take patients as the center, advocate civilized and high-quality service, strengthen nurse-patient communication, improve patient satisfaction and avoid nursing disputes.
1, ensure and improve the convenience measures, manage the responsibility to people, and handle problems in time when found.
2. Strengthen service awareness education and improve the concept of humanized active service. Continue to implement the nurse's code of conduct, implement the civilized language of nurses in daily work, and improve the quality of health education.
3. Seriously implement the notification procedures before and after clinical treatment, respect patients' right to know, and relieve patients' concerns.
4. Hold a symposium on holidays every month, distribute patient satisfaction questionnaires, praise and encourage nurses with high service quality, and criticize and educate nurses with poor service quality.
Three, regular and irregular nursing quality inspection, to maintain the continuous improvement of nursing quality.
1, give full play to the role of nursing quality control team, conduct quality inspection every week, find problems in time, correct and deal with them in time.
2, constantly modify and improve all kinds of nursing quality standards, and organize learning, according to the standard implementation of nursing work.
3. The head nurse conducts regular and irregular quality inspections, analyzes the reasons for the deficiencies, makes timely rectification, and strengthens the service awareness and quality awareness of nursing staff.
4, on a regular basis to the quality control team, the head nurse quality inspection, nursing department quality inspection feedback information comprehensive analysis, find out the reason, formulate feasible corrective measures, and check the implementation of the rectification.
Fourth, strengthen the management of hospital infection.
1, strictly implement the disinfection and isolation system formulated by the leading group for hospital infection management.
2. Standardize disposable articles, destroy them in time for centralized treatment, regularly inspect and urge them, and regularly check and register the concentration of disinfectants.
Five, strictly implement the "three basics and three strictness" training plan, strengthen teaching, further education and continuing education, and improve the professional quality of nursing staff.
1, according to the "three basics and three strictness" training plan, nurses at all levels are trained, and theoretical examinations and technical operation examinations are organized every month. According to the nurse in charge (or over 45 years old)-nurse (or over 35 years old)-nurse-new nurse (1 year)-intern nurse, training and management are carried out at different levels.
2. Ask the nurse questions during nursing rounds, including basic theoretical knowledge, professional theoretical knowledge and nosocomial infection knowledge.
3, often review the knowledge of nursing emergency risk plan, first-aid technical drills every quarter, master the use of first-aid equipment and instruments, and improve the emergency ability of nurses.
4. Through department recommendation and comprehensive evaluation of nursing department assessment, select nursing backbone, conduct regular training and study, arrange nursing lecture tasks, and establish a graded nursing teaching management network of nursing department-head nurse-nursing backbone-new nurses.
Six, improve the personal quality of nurses and actively carry out activities.
1, set up a nursing culture management organization and regularly carry out rich nursing culture activities. Such as "various programs or parties", "Nurses' Day" skill operation competition, "Nurses' Sit-and-Talk Meeting" and so on, aiming at enhancing team cohesion.
2. Actively participate in the creation of spiritual civilization.
3. Strengthen connotation construction, actively build a brand of nursing culture, and build a harmonious nursing team.
Seven, to complete the 20xx nursing management goals.
1, nursing document writing ≥90%
2. The qualified rate of disinfection and isolation is 100%.
3. The intact rate of first-aid articles and instruments is 100%.
4. The number of wrong accidents is "0"
5, three basic theory, nursing operation qualified rate of 90% or higher.
6. One person, one needle and one tube implementation rate 100%.
7, nursing safety management 95 points or higher.
Work Plan of Hospital Outpatient Department in the Second Half of 20xx, under the correct leadership of hospital leaders, the outpatient department will carry out medical services, strive to create a patient first, people-oriented, and continuously improve medical quality and safety. According to the terms of the third-level hospital evaluation, we will gradually improve management and do a good job in medical services. The specific work arrangements for the second half of the year are as follows:
First, make an appointment for medical treatment.
1. Make full use of the hospital website, WeChat, website, telephone and other platforms to carry out appointment diagnosis and treatment and time-sharing services, including expert outpatient service, specialist outpatient service and general outpatient service.
2, improve the appointment diagnosis and treatment work system and norms, operating procedures, and gradually increase the proportion of patients to make an appointment.
3. Establish grassroots medical institutions that cooperate with the hook to carry out appointment referral services, with standardized operation and smooth process.
Second, improve the outpatient process management
1, optimize the layout structure of outpatient service, implement convenience measures and reduce the waiting time for medical treatment. Actively communicate and coordinate with the registration room and the security department, rationally formulate effective measures for key outpatient areas and peak hours, and ensure the order and consistency of outpatient diagnosis and treatment.
2. Open the medical information on the website, WeChat platform and the display screen of outpatient hall. Medical staff can inform patients in advance of the change in the time of seeing a doctor, and implement 24-hour appointment and consultation telephone service.
3, improve the medical resource allocation scheme, real-time monitoring outpatient flow, do a good job of coordination between outpatient and auxiliary departments.
4, the establishment of outpatient emergency early warning mechanism and handling plan, strengthen the technical training of medical staff, improve the ability of rapid response, master all kinds of emergency reporting and handling process.
5. Formulate relevant systems and processes to support the development of multidisciplinary comprehensive outpatient service.
6, improve the outpatient performance evaluation and distribution scheme, closely linked with the quality of outpatient service, so as to facilitate the utilization of outpatient resources.
Third, do a good job in emergency green channel management.
1, emergency layout conforms to the characteristics of emergency rapid flow and meets the requirements of green passage.
2, emergency physicians and nurses configuration to meet the needs of emergency work. Regularly carry out emergency professional skills training and formulate assessment mechanism. Supervise and evaluate once every quarter.
3. Strengthen emergency examination and triage, implement the responsibility system of first diagnosis and consultation system, and implement "first rescue, then pay" for critically ill patients. It is required that the emergency rescue registration be perfect, the medical records be complete, and the situation of admission, referral and transfer to a major should be handed over.
4, to further improve the emergency service process and norms of trauma, myocardial infarction, heart failure, stroke, craniocerebral injury, respiratory failure and other key diseases.
5, according to the hospital emergency medical rescue plan for major emergencies, supervise the emergency department to develop large-scale rescue workflow, and ensure the green channel unobstructed.
Fourth, pay close attention to the quality and safety of medical care and improve the level of medical services.
1. Strengthen medical safety education and study related laws and regulations, strictly implement the relevant provisions in the Law on Medical Practitioners and the Regulations on Punishment of Medical Accidents, standardize medical behavior, practice according to law, improve legal awareness and self-protection ability, respect patients' right to know and choose, and avoid medical disputes.
2. Establish and improve the management and control system of medical quality and medical safety, strengthen quality control, strictly implement the writing standards of medical documents, and regularly check the registration of outpatient logs and the writing quality of various medical documents. Strengthen medical safety management and eliminate all hidden dangers that are not conducive to medical safety.
3. Strengthen the "three basics and three strictness" training and continuing education of medical staff, promote medical staff to actively learn, constantly master new knowledge and constantly improve their professional skills.
4. Strengthen emergency training and management. Every staff member is required to master emergency measures as much as possible, so that once an emergency occurs, it can be handled correctly and the harm can be minimized.
5. Strengthen the management of fever clinic, do a good job in the prevention and treatment of infectious diseases, report the findings in time, and actively cooperate with various departments of the hospital to do a good job in monitoring major infectious diseases and preventing public health emergencies.
6. Do a good job in the management of outpatient special patients, seriously communicate with various departments, and constantly improve the quality and safety of outpatient service.
7. Strengthen personnel training, absorb innovative knowledge, forge ahead and improve the level of medical technology; Strengthen the development of new outpatient technology and new business, and make the hospital step up to a new level.
The work plan for the second half of the outpatient department of the hospital was successfully completed in the first half of 20xx. With the correct leadership of hospital leaders and the help of superior business departments, the outpatient department has made great achievements. In order to do a better job in the next year, make the outpatient department more harmonious and innovative, close to society and patients, comprehensively consolidate good people, improve the quality of outpatient medical care, and make the work plan for the second half of the year reach a new level, as follows:
First, do a good job in outpatient quality inspection and assessment registration, hold regular morning meetings to convey the spirit of the meeting, sum up experience, learn from each other's strong points, report the results of quality inspection and assessment this month in time, correct the shortcomings in the work, and feed back the problems existing in prescriptions to doctors in time so as to correct them in time.
Second, do a good job in outpatient statistical analysis, patrol outpatient departments every day, report problems to leaders, medical departments and department directors in time, and discuss with them in time. Outpatients should be open on time, and should not be late, leave early, leave their posts, or call the roll. Patients should not be allowed to see a doctor, and the daily inspection records should be clearly registered and reported to the competent leader and medical department at the end of the month.
Third, conscientiously implement the "three good and one satisfaction" and medical action to benefit the people carried out by our hospital, continue to implement the "one-stop" clinic, shorten the time for people to see a doctor, facilitate patients to see a doctor, take patients as the center everywhere, take quality as the core, and serve patients wholeheartedly.
Four, with the increase of outpatient visits, actively carry out appointment service, and implement the specific operation methods and processes of appointment registration. The appointment form includes:
(1) telephone reservation
(2) Make an appointment at the hospital service desk
(3) Make an appointment with an expert directly.
(4) Others: Make an appointment online through the hospital website and contact the community and rural primary medical institutions to make an appointment.
Five, conscientiously implement the responsibility system for the first-time doctors, and are not allowed to go beyond the scope of practice and work without a license.
Sixth, do a good job in registration service and triage, and make registration records for patients with fever. If they are infectious patients, at the same time, do a good job in self-protection and disinfection and isolation between doctors and patients.
Seven, cooperate with the hospital infection office to do a good job in infection management, regularly supervise the disinfection and sterilization of health personnel, do a good job in the classified management and registration of medical wastes, ensure medical safety, and keep the health area clean and hygienic.
Eight, responsible for the supply of office supplies and materials for retired and rehired personnel, do a good job in the examination and seal of outpatient medical records and sick leave, and regularly count and issue registration fees for outpatient doctors.
Nine, obey the leaders at all levels, listen to the arrangement, timely complete and seriously convey the tasks assigned by the hospital.
Work plan for the second half of the outpatient department of the hospital 4 1. Planning study and training around the theme of "study year" in hospital
1. Take an active part in various studies and trainings organized by the hospital.
2. According to the characteristics of undergraduate course room, organize business study once a week and register the learning situation. Check once a day.
3. Encourage employees to study by themselves and participate in training and study inside and outside the hospital, and strive to improve their professional and technical level.
Second, make preparations for the review of the Second Hospital.
1. Make preparations step by step according to the arrangement of hospitals, medical departments, nursing departments, infectious diseases departments and other functional departments.
2. According to the provisions of the secondary hospital evaluation standard, write all kinds of medical documents in daily work. Do a good job in all kinds of registration.
3. Cooperate with the medical department and nursing department to prepare for the emergency department.
4. Regularly organize undergraduate course room medical staff to learn and master the rescue and treatment of critical diseases within the scope of undergraduate course room, and it is required to memorize the rescue process of various diseases.
5. Regularly train all kinds of first-aid technical operations and conduct assessment.
6. Arrange and organize the study of "three basics" knowledge, and take the exam once a month.
Third, do a good job in medical services.
1. Continue to carry out the "service year" activities, adhere to the "next stop service mode" for a long time and gradually improve and develop work habits.
2. Advocate civilized language, serve politely, and face every patient with a smiling face. Provide all kinds of humanized services for patients, such as hot water and water heaters.
3. Keep the medical environment clean and create a good medical environment for patients.
Four, continue to carry out the "quality year" activities, improve the quality of medical care, to ensure medical safety.
1. Organize the study of medical core system, and require each employee to memorize and conscientiously implement the core system related to himself.
2. All kinds of medical operations should be carried out in strict accordance with the medical operation specifications. All kinds of treatment strictly implement the "three checks and ten pairs" system. Check carefully before, during and after treatment to prevent mistakes and accidents.
3. Do a good job in writing all kinds of medical documents, conscientiously do a good job in outpatient registration, outpatient medical records, prescriptions and records of critically ill patients' condition and treatment to prevent medical disputes.
4. Go to work on time, strictly implement the system of succession, and put an end to off-duty.
5. Strengthen patrol and communication with patients during treatment. Find problems early and solve them in time.
Five, improve the bonus distribution system
1. Adhere to the principles of openness, justice and fairness, do a good job in statistics of various workloads, get more for more work, and stimulate the enthusiasm of employees.
2. Make undergraduate course room bonus distribution scheme, formulate the tasks and income-generating targets of each post.
Six, strengthen the management of labor discipline
1. Go to work 10 minutes early in the morning, hand over the shift in advance, and start the clinic on time.
2. Put an end to being late and leaving early, and fine 30 yuan once.
3. All kinds of leave should go through the formalities of leave, otherwise it will be treated as absenteeism.
Although a lot of work has been done and some achievements have been made in the work plan of the hospital outpatient department in the first half of 20xx, there are still many shortcomings. In view of the existing difficulties and problems, combined with the actual situation of our hospital, we have formulated the work plan for the second half of the year:
I. Guiding ideology
Taking patients as the center, creating first-class civilized and high-quality services; Do a good job in comprehensive health education and medical care based on basic public health services; Taking reform as the driving force, advocating competition, dedication and enterprising spirit; Based on personnel training, strive to improve the quality of all employees; Taking quality management as the core not only improves the medical quality; Pay attention to safety management to ensure medical safety.
Two. Objectives and tasks
(A), business learning
By organizing the staff of the whole hospital to learn political theory and professional knowledge, the atmosphere of creating a learning hospital is formed, the concept of conscious learning is firmly established, and the relevant professional knowledge and relevant laws and regulations of various disciplines are carefully studied. Constantly improve the political quality and professional skills of hospital staff, improve work style, change work functions, improve work efficiency, strengthen service awareness, and strive for first-class performance.
(2), medical safety management
With the improvement of people's cultural living standard and the change of thinking consciousness, medical disputes occur frequently in various places. Medical safety has always been the top priority of every hospital's work, and preventing medical errors and putting an end to medical accidents has become the foundation of the hospital's survival and development.
1, set up a medical safety work leading group headed by the dean, give full play to the functions of the medical safety leading group, earnestly implement various rules and regulations and job responsibilities, and strictly implement various technical operation procedures.
2, seriously carry out medical safety knowledge education, in-depth study of post error evaluation standards and the Ministry of health issued the "medical accident treatment measures" and "medical document writing norms", strictly implement the registration and reporting system of errors and accidents.
3. Improve all kinds of medical documents in time, fulfill the signing formalities, and pay special attention to the management of outpatient observation patients, newly admitted patients and critically ill patients.
4, strengthen the management of critically ill patients, critically ill patients with acute illness, severe symptoms, life-threatening symptoms and signs may appear at any time, should be closely observed and monitored, appear at any time to deal with at any time, to win time for saving lives, and make timely rescue records. Do a good job of referral in time when necessary.
5, strengthen the construction of medical ethics, cultivate medical staff dedication, conscientious, serious and responsible work style, effectively improve service attitude, and strive to communicate with patients and their families to avoid disputes between doctors and patients caused by poor service.
(3), medical quality management
Medical quality management is the organization, planning, coordination and control of the whole process of medical system activities. Its purpose is to improve the level of medical technology in the hospital and serve the majority of patients by strengthening medical management.
1, establish and improve quality control functions and strengthen supervision and inspection. Regular meetings are required to summarize the inspection results, find problems and make timely rectification.
2. Constantly improve the quality control system, refine the quality control scheme and quality assessment standard, and implement the governance mode of linking quality with benefit.
(1), organize medical staff in all departments to study the standardized writing of outpatient medical records, inpatient medical records, prescriptions, auxiliary examination application forms and report forms, continuously enhance quality awareness and effectively improve the quality of medical documents.
(2) Supervise residents to complete all kinds of medical documents, outpatient registration, infectious disease registration, intestinal outpatient registration and fever patient registration on time.
(3) Pay attention to the improvement of the connotation and quality of medical records, and seriously require residents to pay attention to the logic of medical records, the scientificity of disease diagnosis, the rationality of disease treatment and the authenticity of doctor-patient behavior.
(4) Pay special attention to the link quality and terminal quality control of hospital medical records, set up a hospital medical record management team, do a good job in filing medical records, and actively carry out high-quality medical record selection activities.
(4), nursing quality management
Nursing quality reflects the overall service level of the hospital, is the window of hospital service image construction, and is also the concrete embodiment of hospital medical service level.
1, strengthen the construction of nursing team, formulate feasible nursing work plan, supervise its implementation regularly, continuously improve nursing quality, sum up experience and rectify the problems existing in nursing work.
2. Further standardize all kinds of nursing documents, fill in all kinds of forms carefully, and make reasonable nursing plans according to specific diseases.
3, strictly abide by the nursing operation procedures, severely punish nursing errors, nursing responsibility should be strictly controlled, frequent inspection, heavy supervision, and strive to avoid medical disputes caused by nursing errors.
(5), medical technology quality management
Strengthening the construction of medical and technical departments is an important means to improve the overall diagnosis and treatment level of hospitals and establish a good social image of hospitals.
1, strengthen business study, accumulate experience, and constantly improve the diagnostic level.
2. Make use of existing equipment, do a good job in equipment maintenance and give full play to the use value of each equipment.
3. The medical department should maintain a good cooperative relationship with the clinical department to provide reliable diagnosis basis for clinic.
4. Laboratories should actively accept new knowledge and technology, and hospitals will acquire equipment and reagents as much as possible to meet clinical needs.
5, conscientiously do a good job in the registration and reporting of various inspections.
(six) the basic drug system
Seriously study the national essential drug system, understand the spirit of the document, carry out more study and training, implement national policies, and better serve the majority of farmers and herdsmen. Strictly implement the zero price difference system for drugs.
(seven) to strengthen the management of public health services.
1.98% residents have established health records. The task in the second half of the year is to continue to improve the contents of residents' health records and do a good job in checking the electronic information of residents' health records.
2, continue to do a good job in health education, to further improve the public health awareness rate.
3. Follow-up and management of the elderly and chronic diseases in the second half of the year.
4, strengthen the management of epidemic prevention, control infectious diseases, prevent the occurrence of public health emergencies, do a good job in the planned immunization of children in the village, increase the publicity of village doctors in public health, and play its role.
5, maternal and child work is to do a good job in the management of the two departments, strengthen the screening twice, control two deaths, implement the person in charge, project management, earnestly implement the follow-up, further strengthen the understanding of maternal and child health care work, and ensure the implementation of all work.
6, do a good job in the promotion and start-up of Chinese medicine services.
7. Continue to manage and use the special funds for public health services.
(VIII) Further strengthen the management and implementation of responsibility objectives, resolutely implement the responsibility objective management and performance salary distribution plan, and unify the employees' thoughts and actions to the work requirements of "three good and one satisfaction".
(9) Agricultural cooperation
Do a good job in the second half of the rural cooperative prescription submission, case entry and reporting outside the county. Improve the service quality of the new rural cooperative medical system.
(10) Pay close attention to the construction progress of the ward building and do a good job in the heating engineering construction of the ward, outpatient service and related functional departments. Strive to do a good job in the second half of the square ground hardening and environmental greening construction.
(eleven) efforts to do a good job in all aspects of the organization and coordination, to ensure the smooth progress of the work.