Extended data:
12306, the website of China Railway Customer Service Center (www. 12306.cn/mormhweb, hereinafter referred to as "website 12306.cn"), provides users with registration, train schedule inquiry, remaining ticket inquiry, fare inquiry and ticket purchase (including online payment) 12306.cn website provides information inquiry service all day, and ticket purchase service is provided from 6: 00 to 23: 00 every day.
Time requirement for purchasing tickets: When purchasing tickets, changing tickets or refunding tickets on 12306.cn website, it shall not be later than 30 minutes before driving; If you are within 30 minutes before driving, please go to the ticket window of the station. When handling the "change of arrival" business, it can't be later than 48 hours before driving.
Need information:? When registering for ticket purchase on 12306.cn website, the valid identity documents that can be used include: resident ID card (including Chinese resident ID card, Hong Kong, Macao and Taiwan resident residence card, foreigner permanent residence ID card), Hong Kong and Macao resident pass to and from the mainland, mainland travel permit for taiwan residents, and valid passport that can be used according to regulations. Please enter the relevant information according to the prompt on the website of 12306.cn, and provide the information about the school, preferential travel area and other students when purchasing the student ticket.
Refund notice:?
1. If you haven't changed your paper ticket and it's not later than 30 minutes before driving, you can apply at12306.cn.
2. If you have exchanged paper tickets or within 30 minutes before driving, please bring the original valid ID card of the passenger used when purchasing tickets to the ticket window of the station; Please provide the order number (e+1 letter +8 digits) if the resident ID card cannot be read automatically or tickets can be purchased with other valid ID documents other than the resident ID card.
3. If you buy tickets with your resident ID card and check in at the station with your resident ID card, you will not leave the station by bus. Please confirm at the station and go through the formalities according to the regulations.
4. If you get off the bus due to injury or carrier's responsibility, please go to the next station according to the regulations with the travel record issued by the train conductor and the original valid identity certificate of the passenger used when purchasing tickets.
Source: China Railway Customer Service Center-Frequently Asked Questions
China Railway Customer Service Center-Notes on Railway Internet Ticket Purchase