Zhou Zhengyu, director of the Beijing Municipal Transportation Commission, answered questions from the public at the scene.
On the morning of March 28th, the Municipal Transportation Commission organized the launch of "12328, you need him for travel" 20 12 10. In order to strengthen social supervision and unblock the channels for the masses to reflect traffic problems, the Municipal Transportation Commission upgraded and opened the service supervision hotline of our city's transportation industry ("96 10") on the basis of the convenience telephone of the former Municipal Transportation Commission. 20 14 65438+ 10/2 According to the requirements of the Ministry of Transport, our city took the lead in opening the short number of social welfare "12328" in China, and gradually integrated the industry hotline to unify the service supervision telephone number of the transportation industry in our city as "12328".
"12328", as the service supervision hotline of the transportation industry in our city, is a government hotline set up by the transportation administrative department to improve the service management level of the transportation industry and strengthen social supervision. Its main duties are: "to provide the public with information consulting services on traffic policies and regulations;" Accept the opinions and suggestions of the general public on the development of transportation in the capital, and accept reports and complaints on the service quality of the transportation industry in this city. "The general public can call" 12328 "when they encounter problems or suggestions on the quality of transportation services related to public transport, subway, taxis, inter-provincial passenger transport, tourist passenger transport, one-card and expressway, and need to consult relevant transportation policies.
The staff distributed "12328" publicity materials to the public and answered their questions.
"12328" provides 7×24 hours manual service for the public. By March 28th, 20 15, * * had received 425,563 calls from citizens, including 327,777 calls for consultation, 3,907 calls for suggestions and 93,879 calls for reporting complaints. * * * A total of 39,332 public questions were answered, and traffic development suggestions 10 158 were received. It not only provides convenience for citizens to travel, but also effectively protects the rights and interests of the general public. It has become an important channel for the traffic administrative department of our city to "listen to people's feelings, collect people's feelings and solve people's worries".
In August, 20 13, "12328" received the public's problem of "fast start and fast braking when entering the station" for some buses in our city, promptly notified the competent authorities of the industry, and urged bus companies to carry out activities such as "caring for life, civilized driving", "smooth driving, and standardized training for entering and leaving the station", which effectively improved drivers' awareness of safe driving and civilized driving. 20 14 12 and "12328" received complaints from citizens, saying that public transportation in our city could not be effectively connected with railway transportation, especially after 1 1 at night, there were few transfers from the railway station to buses and subways, and timely notified the competent authorities of the industry to supervise.
It is reported that "12328" not only provides consulting services for citizens, collects opinions and suggestions on traffic development, and accepts complaints about traffic service quality, but also makes a detailed analysis of citizens' calls every month, analyzes the problems and suggestions of citizens' calls and the complaints and handling of service quality, and informs the whole traffic industry, urging industry management departments and law enforcement departments to strengthen industry supervision and improve the level of inspection and law enforcement.
It is also known that in the second half of 20 15, "12328" will open websites, WeChat, mobile apps and other communication platforms one after another to provide the public with all-round, multi-form, efficient and convenient service channels.