Summary of year-end personal work of couriers in 2022 (5 highlights) Part 1? Time flies like a good horse. 20xx years have passed. Spring is an ordinary but not simple year to go to Qiu Lai. With the help of leaders, the efforts of my colleagues and my own active efforts, I successfully completed my work, which was a test and tempering of my life. Thanks to the courier company for giving me this growth platform, so that I can keep learning and making progress in my work and gradually improve my quality and talents. Joined the big family of xx Company in 20xx. As a migrant worker, I feel extremely honored to be a member of xx Express. With the reform of the company and the help of my colleagues, I gradually grew up, and I realized the happiness of my work in the hardships of ups and downs. A soft thank you from the customer is the greatest understanding. The following is a summary of my work this year:
? First, establish a serious and responsible work attitude and successfully complete the task.
? I am keen on my job, strict with myself, abide by the company's rules and regulations, be strict with myself, keep my job in the right position, and always maintain a "modest, cautious and self-disciplined" working attitude. With the care and training of the leaders and the help of my colleagues, I will always study hard, be proactive, strive to improve myself, always work hard, perform my duties well, stick to my ideals, strengthen my beliefs, constantly strengthen my study, and tap and develop new customers.
? Second, adhere to the team spirit of unity and mutual assistance and create a good working atmosphere.
? An excellent strategist is not worth three excellent soldiers. Under the leadership of the current manager, the employees of the express station have created a good atmosphere for everyone to work together, solve problems together and perform tasks together. In this team, they also experienced the brotherhood without blood, and they are convinced that all xx people will unite and prosper one day. Have a vibrant tomorrow. Only the company develops well. Our salary and benefits will be good. Hard work is our only choice.
? Third, adhere to the development concept and deepen speed service.
? In the communication with customers for more than a year, there are also mistakes and rashness. Now the market competition is extremely fierce, sailing against the current. If you don't advance, you will retreat. Lack of understanding of customers' needs leads to a very small number of customers losing confidence in xx and choosing private express delivery. In the next work, we should follow up the customer trends every day, grasp the direction of the mail, find a problem to solve together, and communicate and solve the accumulated mistakes in time. Seize the opportunity for customers to choose xx back every time their opponents make mistakes. Actively promote the provision of services that other companies cannot provide at the same price and at the same speed.
? 20xx is a brand-new year and a year of self-challenge. Summing up experiences and lessons will be beneficial to your own progress. I will try to correct the shortcomings in my work last year, give myself a new year's work plan, and strive to complete the tasks and goals assigned by the company. Contribute to the development of xx Express.
Summary of year-end personal work of couriers in 2022 (5 highlights) Part II? I have been working as an intern in the post of letter opening since I joined the company. Through a period of understanding of the work, I have become a sender and gradually become a county and city seal. With the reform of the company and the help of my colleagues, I gradually grew up, and I also realized the happiness of my work through hardships. Every encouragement from leaders and every care from colleagues is the greatest happiness, and there are also many shortcomings in previous work:
? One: obey.
? It is necessary for an enterprise and institution employee to finish every task assigned by the leader seriously, but I still have some shortcomings that need to be corrected and improved. You need to change from a courier to an excellent courier salesman, and regard your daily work tasks as a stepping stone to your progress. The arrangement of the leader is the charge number, so you should follow the class as soon as possible. I obeyed, and I know more about the significance and importance of obedience. I have been constantly changing my working environment and place since I joined the company for three years. Sometimes I really don't understand, but I still do my job unswervingly. I know there must be leadership reasons for this arrangement, and I will be more obedient to the transfer in my future work.
? Two: deficiencies in the work.
? 1, personal accomplishment and basic quality need to be further improved.
? 2, the theoretical level and working ability are still slightly insufficient, and they need to grow in learning.
? 3. The communication with colleagues is not harmonious enough and needs further improvement.
? 4. Careful work needs to be further improved, and we should fully understand the truth that "attention is everywhere".
? 5. The subjective initiative of work needs to be further improved.
? Three: team.
? Two heads are better than one. The staff of the whole station, under the leadership of the current team leader, created a good atmosphere for Qi Xin to work together to solve difficulties and perform tasks together. I am a soldier in this team, and I am also a proud soldier. The company also constantly provides training and exercise opportunities, from the transshipment group to the import self-study and internship, which quickly improves the business level and professional knowledge in a short time and has a great understanding of the business. I am also a proud soldier in this big team, and I firmly believe that one day all EMS staff will develop with one heart and one mind.
? Four: business.
? Good at summing up and accumulating experience in the practice of successfully improving business level; Be good at learning from failure and try to turn it into your own business level.
? We should study hard, use our brains hard, work hard, step up the efficiency of our business level, and get familiar with basic business faster.
? Five: the concept of time.
? It's easy to be late, although in most cases it's because of the interference of family affairs. However, I know very well that the perfection of enterprise management depends on the system. As the saying goes, "No rules, no Fiona Fang". We must restrain ourselves at the same time as the system, remind ourselves and strive to grasp the balance between work and life.
Summary of year-end personal work of couriers in 2022 (5 highlights) Part III? As a team manager, I am clearly aware of the heavy responsibility on my shoulders and make constant efforts to ensure the smooth development of team work and the normal operation of communication production. Looking back on the work in these years, there are mainly the following aspects:
? Mentally, I am not relaxed at all. I insist on studying the spirit of the 16th National Congress and Socialism with Chinese characteristics Theory. I firmly support the reform policies and measures formulated by my superiors and actively implement them. Cooperate with the team to carry out quality service activities, strengthen their ideological education, establish the concept of "customer first", and protect the interests of users in daily work, regardless of personal gains and losses. Give full play to the exemplary leading role of their team managers, work collectively, and drive other employees to become post experts.
? In action, I strive to do my job well, strictly abide by the post responsibility system, actively participate in various forms of business training, and strive to improve my professional quality and level. With the help of company leaders, team leaders and colleagues, I work hard and try my best to do every job well. I watch, listen and do more in my daily work. Look at the handling of work by team leaders and managers and the management of teams and groups. Listen to colleagues' opinions on various problems in production. Do more daily work of the team and exercise your various abilities, in order to expect you to have better results in your work.
? Actively cooperate with the team to collect newspapers and periodicals at the end of the year, and organize employees to set up stalls and collect books at home. In the case of heavy tasks and tight time, I did my part to complete the subscription task for the team and complete the circulation.
? In my daily work, I actively study postal communication service standards, implement standardized service standards, further broaden my service horizons, actively advocate the concept of "thinking what users think", and ask myself to find out the shortcomings in my work from the perspective of users and rectify them in time to provide better services for users. For users' queries and complaints, I earnestly implement the acceptance and handling work, promptly reply to users, resolutely handle users' queries and complaints to the end, implement the return visit work, and improve the quality and reputation of postal delivery services.
? In the future work, I will take effective measures to improve my own shortcomings and constantly improve myself. I am determined to continue to work hard in the new year and become a qualified postal worker.
Summary of year-end personal work of couriers in 2022 (5 highlights) Part IV? The job of the courier is mainly responsible for the delivery of each express parcel. Obviously, this work is divided into two aspects: sending and receiving. Receiving and posting refers to receiving the express parcel from the sender according to the sender's requirements. Using the company's express network, the sender's express mail can be delivered to the recipient safely and timely, and the customer will be very satisfied. Through the interview, I got an internship in Wangcheng District of Yuan Zhi Express Company. This opportunity gives me the honor to enter a field I have never touched and learn new knowledge and skills. The job I was assigned is the most basic job of the courier company-courier. I try to learn from my colleagues and ask them for advice in time if I don't understand. So in this short internship, I completely mastered the skills of courier work and won the affirmation of the department manager. Abide by the rules and regulations of the company. Influenced by Yuan Zhi Express Company's values of "Unity of Knowledge and Practice" and its vision of "We are committed to becoming a leading company in the express transportation industry". Is the goal of every employee of Yuan Zhi Express Company.
? I am in charge of sending and receiving every day. In the course of this work, I deeply realized the hardships of being a courier.
? 1, hard work, no respect from others. As a newcomer, at first I followed the car to the city to deliver express mail. There are many security guards at the door who won't let the courier in, just because you may not be well dressed. And your client asked you to provide door-to-door service, and I heard someone talking behind your back. As a courier, I face many supercilious eyes and disdainful eyes from others. Physical fatigue is tolerable, but only you know the injury in your heart;
? 2. Simple means of transportation. The most basic means of transportation for couriers is electric vehicles. After Changsha banned motorcycles and limited electricity, the courier's delivery work was greatly affected. When driving on the main traffic road, always pay attention to avoid the traffic police, so the courier can't deliver the parcel safely, which poses a potential threat to his traffic safety;
? 3, the customer does not understand, hurting the courier. Some express mail was damaged in the process of sending, and the customer was unreasonable, blindly blaming the courier for the mistake. Because the courier is an employee of the courier company who directly faces the customer, he obviously bears the pressure of customer blame, and may be criticized by his superiors when he returns to the company. This increases the psychological pressure of the courier, which is not conducive to the courier's active completion of the work.
? The problems faced by couriers in their work are far more than these. In order to solve these problems, I would like to make some suggestions:
? 1, improve the treatment of couriers
? The treatment is very important for an ordinary courier employee. They are not afraid of hardship and fatigue, but they just hope that they can earn more work. In fact, many courier companies are recruiting couriers, but they do not provide employees with benefits such as five insurances and one gold on the premise of providing basic salary in accordance with the relevant provisions of the labor law. Express employees shuttle through every road in the city every day, and there are many traffic accidents. Some companies don't even buy personal accident insurance for couriers. It is conceivable that this requires our couriers to work in a down-to-earth manner.
? 2. Pay attention to the mental health of couriers and strengthen counseling.
? Couriers are under great pressure to work. No matter whether it is windy or rainy or freezing, they should send and receive express mail on time every day. This has affected their physical and mental health. The company should relieve their psychological pressure in time and let them solve their psychological confusion in time. Only in this way can employees feel that the company is their home and their dependence. Enhance employees' sense of belonging. Every courier attaches importance to his work and is proud of his work.
? 3. Strengthen communication with customers.
? In the process of work, the courier ensures that the customer's express mail can reach the destination safely, quickly and accurately. When there is a dispute between the customer and the company at work, the courier should deal with these problems in strict accordance with the provisions of national laws and regulations. From the customer's point of view, consider the customer and strengthen communication with the customer. At the same time, our customers should also consider things from the standpoint of the courier, and only understand each other. Problems and disputes can be solved satisfactorily. Create a harmonious relationship.
Summary of year-end personal work of couriers in 2022 (5 highlights) Part V? A year passed quickly. In a year, with the care and help of leaders, department leaders and colleagues, I successfully completed all the work and further improved my ideological consciousness. As a staff member of the logistics department, I feel very honored that the logistics department can successfully complete the tasks set by the company.
? At the beginning of 20xx, the company formulated a new employee appraisal system, which played a great role in completing the year-end plan. It is the last word of the company's development that the assessment system is directly linked to the salary, but things are not static, and the company has also undergone new changes in 20xx. Please change and improve the new employee assessment system, so that the company can develop better in practice. Rewards and punishments are clear. Don't deduct employees' wages because they don't complete the target amount of the month, which will dampen employees' enthusiasm for work, and employees who complete the target of the month will not be rewarded. There should be rewards and punishments. Because the overall goal has been successfully completed.
? 20xx has its own shortcomings, such as being unstable, unsophisticated and inexperienced. For some demanding customers, I feel a little short of timely service. In the new year, I will strengthen my service awareness and improve my service level. Complete warehouse work more carefully and strengthen communication with field personnel.
? I. Work plan
? 1, seriously implement the company's rules and regulations;
? 2. Strengthen communication with other departments on site and summarize the work;
? 3. Learn more about the business of other departments after work;
? 4. Self-study to improve academic qualifications by going up one flight of stairs;
? 5. Learn accounting knowledge.
? Second, the company's opinions and suggestions and various demands
? 1, I hope that the company can improve the welfare of its employees, pay more allowances for some traditional festivals and travel farther away;
? 2. The company should reward and punish, not just punish;
? 3. I hope that the company can treat employees in the same position and department equally, and the difference is not too big;
? The company can provide more opportunities to help us train and effectively improve our business level.